April 30th
Learner Onboarding
Our new Learner Onboarding feature is now available in aXcelerate - built to simplify the collection of learner information.
Learner Onboarding allows you to collect the bulk of a learner's details after enrolment, so you only have to collect the essentials upfront. That means a smoother enrolment experience, more learners in the door, and compliance confidence – all within aXcelerate.
With Learner Onboarding, you can:
- Streamline your enrolment form to increase your completion rate
- Capture required information, documents, and signatures before course access, without complicating checkout
- Track onboarding progress in aXcelerate
- Remove reliance on third-party web developers and give admins complete control to customise and manage forms within aXcelerate
- Let the system pre-fill returning learner details so they only need to complete new or updated fields
- And much more!
If you’re interested in using Learner Onboarding, click here to get in touch with our team. You can also check out our Learner Onboarding Help Article and our Tailoring your Online Enrolments to suit Learner Onboarding Help Article for more information on how this feature works.
Improvements
Void invoice line items when cancelling workshop enrolments
When cancelling a Workshop enrolment, you will now be prompted to void line items linked to the enrolment if any exist. This helps you to clean up financial data after cancellations occur.
Customer paid Ezypay surcharges can now be included on invoices
To provide flexibility for handling Ezypay customer-paid fees, a new setting has been introduced under Ezypay settings in the Web & Other Integrations page to ‘Add Ezypay Customer Paid Fees to aXcelerate invoice post-transaction’. This setting allows customer paid fees to be included as a line item on invoices after transactions through Ezypay occur. This setting is disabled by default and will continue the current behaviour of excluding these fees from the invoice until the new setting is enabled.
Template Fields for Trainer Given name and Last NameIdeas Forum
Communication Template Fields have been added for the given name and surname of trainers. Previously only a trainer’s full name could be added, so this will allow you to do things like include the first name in the greeting of your email.
Fixes
AX-24016 - An issue has been resolved where horizontal scrollbars and overlapping content would appear unnecessarily on certain pages with the new navigation.
AX-20324 – An issue has been resolved that resulted in agreement dates being displayed incorrectly in the Learner Portal.
AX-22525 – An issue has been resolved where the "Page Not Available" error triggered when updating a workshop with missing enrolment status data.
AX-23416 – An issue has been resolved where blank saved views were being created when users save new calendar views.
AX-23659 – An issue has been resolved where the "Agreement Access Denied" screen for users accessing restricted content was missing.
AX-23806 – An issue has been resolved with the key contact warning banner in account management displaying incorrectly.
AX-23986 – An issue has been resolved where the wrong accreditation icon would appear when downloading workshop certificates.
AX-24018 – Updated trainer selection logic to consider only the specific units linked to the workshop, not the entire class.
AX-24056 – Resolved an issue preventing users from updating trainer competencies.
AX-24112 – An issue has been resolved where the "Certificate Fee Includes GST" checkbox was being unticked for partner users upon submission.
AX-24138 – Resolved a mobile issue where verifying a non-existent certificate would incorrectly result in an error page.
AX-24150 – An issue has been fixed where a finance code couldn’t be deleted due to an unavailable page error.
AX-24166 – Fixed an issue where invoice line item Service Date was being nullified during invoice updates.
AX-24188 – Resolved an issue where Trainer users couldn’t view Virtual Classroom courses they were enrolled in as learners.
AX-24229 – Fixed inconsistency between certificate fees in classes and workshops when created as a partner.
AX-24241 – Fixed an issue where the Canvas menu item wasn’t appearing in the new navigation for some users.
AX-24242 – Fixed a UI bug that caused the Actions menu to duplicate when a student's workshop enrolment was cancelled in onboarding.
AX-24316 – Resolved an issue that allowed workshops to be created without a date.
AXLB-195 – Resolved an issue where the AI Marking area wouldn’t appear if an Assessment Item had no response, showing a placeholder message instead.
April 16th
Improvements
Webhooks Ideas Forum
Webhooks allow aXcelerate to automatically send real-time data to an external system when certain events occur in your account. This feature is ideal for keeping external tools and platforms in sync with what's happening inside aXcelerate, such as enrolments, contact updates, and completed assessments.
For more information, check out our Help Article or our Developer Documentation.
Note: To access Webhooks you will need to ensure the Enable Webhook Feature flag has been set to Yes within the Web & Other Settings section of your System Settings.
Exportable Survey Results Report Ideas Forum
Clients can now use the new Survey Response Answer Report to export and analyse collected survey data. This report can be found and customised within the Report Builder.
Help Requests: Improved messaging for learners with no requests
An informative message is now shown to learners when they open the Help Request widget and have no existing requests, improving user clarity.
Parent phone field to default to Mobile number Ideas Forum
When populating the Trainee Parent/Guardian Phone Number Template field, the logic now defaults to use the mobile number where available.
Additional information added to response for 'view invoice' API endpoint
The ‘view invoice’ API endpoint has been updated to include details of enrolments within the response data, enhancing the detail available in invoice integrations.
Additional fields added to the Utilisation report
The Utilisation report has been updated to include additional display fields and filters and is now available as a warehoused report.
Fixes
AX-21173 – An issue has been resolved that prevented the unit table from being populated when previewing a certificate.
AX-22936 – An issue has been resolved on agreements where assigned contacts could not interact with some manual fields
AX-22974 – An issue has been resolved where the last assessment name in the Workshop Assessment View did not wrap correctly.
AX-23181 – An issue has been resolved that caused an extra border or message to display when sending certificates in bulk to third parties.
AX-23279 – An issue has been resolved where discounts were not being applied to eLearning enrolments via API due to missing HTTP parameters.
AX-24008 – An issue has been resolved that affected the Completed School Level field in contact templates and under VET fields.
AX-24037 – An issue has been resolved that caused incorrect attachment file names in contact notes created from emailed templates.
AX-24128 – An issue has been resolved where the GET /organisations API endpoint did not maintain a consistent sort order.
AX-24236 – An issue has been resolved that caused the Update Workshop page to fail loading when workshop start and finish dates were left blank..
AXLB-121 – An issue has been resolved where hidden Portfolio Types and Items were shown in the Learner Portal to non-admin users.
AXLB-213 – An issue has been resolved that caused a "409 Conflict" error when attempting to save an assessment submission while a previous save was still in progress.
April 3rd
Improvements
Status filter has been added to Workshop Calendar
The Calendar now includes the ability to filter displayed workshops based on their status.
Search by Unit Code within the Mapping Review Section
It is now possible to search for a Unit of Competency using the Unit Code within the Assessment Mapping Review section.
Workshop start and finish dates are now synced with session dates
Workshop start and finish dates are now automatically synchronised with the first session start date and the last session finish date. This will see the overall duration of the Workshop automatically increase or decrease in response to Sessions being added or removed.
Notifications widget display improvement
The notification widget has been updated to load and display 10 notifications at a time, to improve performance. To display more than ten, select the “Load more’ option.
Improved integrity of e-learning booking system for failed enrolments
Errors in e-learning or assessment enrolments will now create an incomplete booking contact note visible against the learner record for each failed attempt. The system will also periodically retry to enrol the learner into the activity.
Redirect to invoice view after creating a new invoice
After creating a new invoice, refreshing the page will no loner redirect users away from the invoice.
Assessment Task List loading improvements
Improvements to the Assessment Management view has been made to reduce loading times for assessments with a large number of tasks.
Fixes
AX-22760 – An issue has been resolved that caused the "I have completed this activity" checkbox in the CPD Self-recorded Activity Dialog to not show additional fields when clicked directly.
AX-22810 – An issue has been resolved on the combined Group Workshop page where the student list was hidden in some instances.
AX-22975 – An issue has been resolved that caused Workshop booking HTML custom fields to not save correctly.
AX-23311 – An issue has been resolved where the API course enrol endpoint for tentative enrolments generated unintended duplicate invoices.
AX-23394 – An issue has been resolved where invoice totals did not match the invoice totals when exported to Xero.
AX-23525 – An issue has been resolved where long calendar event descriptions did not wrap, resulting in the text expanding beyond the calendar display.
AX-23698 – An issue has been resolved where custom payment plans with more than 16 instalments caused warnings to appear.
AX-23708 – An issue has been resolved where the "Max Amount Per Calendar Year" employer cap in finance models was not applied on the Set All Competency Statuses or Student Unit Summary pages.
AX-24017 – An issue has been resolved where the API Workshop Instance search was not correctly matching delivery locations or their alternate labels.
AX-24038 – An issue has been resolved where an invalid Ezypay merchant ID caused errors saving Web integration settings.
AXLB-36 – An issue has been resolved where a status code 409 failed request occurred when creating a new tag or adding a new tag to an Assessment Item.
AXLB-37 – An issue has been resolved where changes were not showing as saved when users navigated away from an assessment item.
AXLB-45 – An issue has been resolved where the vertical scroll bar was missing in the Section Details of the Assessment Authoring Page in some instances.
AXLB-60 – An issue has been resolved to re-enable users to update Max Attempts for published tasks in Authoring.
March 19th
Coming soon: help is just a search away!
Exclusive to the new navigation, you will soon be able to use the quick search feature to ask for AI help for everyday actions within aXcelerate.
We will begin progressively rolling out this feature and you will receive a notification when this is available.
To use this feature, simply click the search bar in navigation or use the Ctrl+K keyboard shortcut (Cmd+K on macOS) and try it out!
Tip: New Navigation can be enabled by selecting the profile icon then 'Switch to New Navigation'.
Improvements
Timezone view in Calendar
The event times displayed within the calendar can now be updated by selecting an alternative timezone from within the settings icon. This will allow users in one time zone to easily view and create events within another timezone ensuring the local times are accurate. Previously an admin user in one location would need to manually account for any change in time when creating an event for a separate timezone.
Updated Victorian payments spreadsheet support in Auto Contract Reconciliation
The latest format of the Victorian payments spreadsheet has been added and can be uploaded directly within the auto contract reconciliation tool in aXcelerate
Improved AVETMISS error reporting
AVETMISS NAT file downloads have been optimised to improve validation handling. Both errors and warnings will be displayed, however, now only errors will be counted towards the display limit when Nat files are being compiled.
New funding source added for NSW
A new funding source (CFS) for NSW ACE reporting has been added.
Fixes
AX-20156 – An issue has been resolved where the Accounting Activity Report was not returning accurate data for deleted objects.
AX-20658 – An issue has been resolved where the Organisation Details (Live) report showed duplicate rows for organisations with multiple contact details. The report now displays one row per organisation, and new reports are available specifically for Organisation Contact Details.
AX-21811 – An issue has been resolved that prevented an Agent from being removed from a Workshop participant's status.
AX-22771 – An issue has been resolved where cancelled Workshops and their sessions were not displaying correctly in the calendar. They are now visibly marked as cancelled.
AX-23173 – An issue has been resolved where Legacy Assessments were incorrectly displayed in the "View Student Activities" page when a system setting was disabled. Online Assessments are now always shown regardless of other E-Learning settings.
AX-23305 – An issue has been resolved where API-created Ezypay subscriptions did not include a startDate.
AX-23363 – An issue has been resolved where Group Workshop displayed the status of the first Workshop instance in the group instead of the status of the Group Workshop.
AX-23414 – An issue has been resolved preventing certificate sharing for contacts with apostrophes in their last names.
AX-23438 – An issue has been resolved where the left side of the Group Workshop screen was cut off with no scroll bar.
AX-23447 – An issue has been resolved where Turnitin similarity scores did not appear until manually refreshed for each assessment question.
AX-23553 – An issue has been resolved where question types overflowed outside their container in Assessment Authoring.
AX-23686 – An issue has been resolved where API endpoints for Courses, Course Instances, and Course Details did not consistently return the GST_type parameter as an integer. This parameter is now included and standardised across all relevant endpoints.
AX-23692 – An issue has been resolved where the Assessment Authoring overview section had UI inconsistencies.
AX-23697 – An issue has been resolved where users without the accredited delivery location permission could create accredited locations.
AX-23700 – An issue has been resolved where Workshops were not displaying correctly in the calendar.
AX-23720 – An issue has been resolved where the Individual Item Editor auto-saved immediately when opening an item.
AX-23722 – An issue has been resolved where webhook event API request limits prevented all events from being returned.
AX-23726 – An issue has been resolved where workshop enrolment status changed webhook events incorrectly included the previous status instead of new status within the payload.
AX-23729 – An issue has been resolved where some letters disappeared while typing in the search field within the Library.
AX-23743 – An issue has been resolved where navigation bar outlines appeared when navigating to the Help Request details page.
AX-23745 – An issue has been resolved where the user profile menu did not close when the navigation bar collapsed.
AX-23812 – An issue has been resolved where enabling the Ezypay payment gateway in System Settings without providing a Merchant ID caused an error..
AXLB-4 – An issue has been resolved where the Learner Profile page in the Learner Portal had UI inconsistencies, improving overall design and usability.
March 5th
Improvements
Added Parent/Guardian Contact Field on the contact profile page Ideas Forum
An additional section for Parent/Guardian has been introduced within the contact profile page. This can be prefilled by searching for and selecting an existing contact or entered manually to create a contact. This addition also means a Parent/Guardian field can be included within Agreements, templates and Contact Details - Warehoused report.
Improvements to updating Workshop details
New options have been added to allow the Workshop Session Trainer, Primary Class Trainer, and Assessors to be updated on the Workshop section within the Trainers tab.
Added default Funding Source settings at the Class level
Default settings for Funding Source (National) and Funding Source (State) have been added at the Class level to streamline enrolment and reporting processes. The Default Funding Sources can be set within the Registration Form section of your System Settings.
Improvements to allow Domains to be created when setting up Partner Users
If there are no existing Domains within an account, the Partner’s page will now display a warning advising that a Domain must be created before creating Partner Users.
Performance enhancements for E-Learning records linked to class delivery
Performance enhancements have been implemented for e-learning records, particularly those linked to class delivery.
Improved detection of duplicate response identifiers in Fill-in-the-Blank assessments
Styling improvements have been made to the Assessment Authoring UI to make the interface clearer when viewing Published Assessments.
Fixes
AX-22694 - An issue has been resolved where workshops viewed as combined events in the calendar only displayed trainers assigned to the first session. The ability to swap trainers using drag-and-drop has been reintroduced.
AX-22808 - An issue has been resolved in the Assessment Management UI where displaying counts of submissions to be marked caused performance issues. The UI will now display an indicator instead.
AX-22990 - An issue has been resolved where Confirmation and Reminder Templates displayed duplicate venue addresses.
AX-23108 - An issue has been resolved where the Knowledge Evidence section within a Qualification imported from training.gov.au was incorrectly formatted and displayed in an incorrect order.
AX-23124 - An issue has been resolved in contract reconciliation where an excess loading amount was calculated under specific internal ID combinations.
AX-23184 - An issue has been resolved, where a new assessment version was created, including assessment items from another assessment.
AX-23266 - An issue has been resolved where running a "Workshop Bookings with Transactions" report would throw an error when using the "Processed Via" option within the "Excluding" filter.
AX-23270 - An issue has been resolved where core units were incorrectly listed as electives in the Learner Portal.
AX-23309 - An issue has been resolved where long delivery location descriptions without non-breaking spaces overlapped on the screen.
AX-23322 - An issue has been resolved where long learner email addresses were clipped in the side panel of the Help Request Messaging page.
AX-23325 - An issue has been resolved where the "Clear" button in the signature area was not clickable when submitting an assessment in the Learner Portal.
AX-23339 - An issue has been resolved where the "Number of Extra Trainers" and "Extra Trainers Full Names" fields in the Workshops Report did not return values for additional trainers assigned to workshop sessions.
AX-23345 - An issue has been resolved where the payment success window refreshed endlessly.
AX-23368 - An issue has been resolved where the media buttons were missing from the section overview editor in the new Authoring Experience.
AX-23423 - An issue has been resolved where the incorrect label was displayed for the Workshop Log. The label has been corrected to "Session".
AX-23430 - An issue has been resolved where the toast notification on the webhook page appeared underneath the navigation menu.
AX-23511 - An issue has been resolved where API enrolment requests incorrectly enrolled learners in all versions of an assessment instead of only the latest version.
AX-23357 - An issue has been resolved where certain error screens, such as Moodle-related errors, caused the new navigation to break.
AX-23574 - An issue has been resolved where learners successfully uploaded multiple files to an assessment, but only some were saved in the system.
AX-23577 - An issue has been resolved where Help Requests were assigned to the wrong assessor when the widget setting was set to "Top bar" instead of "Bottom-right".
February 19th
Improvements
New Authoring Experience Improvements
The new Assessment Authoring experience has several updates and fixes to improve the overall experience. Users can now edit model answers for ‘Short Answer’ and ‘Matching List’ questions in published tasks without unpublishing them.
We’ve released fixes for collapsed section cards and item numbering, restored media buttons to the section overviews, and expanded validation rules for marking scales, multiple choice and multiple items.
Load time improvements for the Organisation List and Class Matrix pages
Initial loading times for the Organisation List and Class Matrix page have been optimised, particularly for classes that include Online Assessments and E-Learning.
Improvements to the Contact Duplicate Merge message
The merge duplicates message displayed on a contact page has been updated to provide greater clarity and additional information related to potential contact duplicates.
SRTO 2025 Standards in the Resource Library
SRTO 2025 Standards have been made available for Resource Library Items to align with regulatory updates.
Organisations search API endpoint improvement
The organisations search API endpoint now returns the orgOptionalId property and allows filtering by this field for enhanced search functionality.
Fixes
AX-21281 - An issue has been resolved where a unit of competency could not be deleted from an enrolment after a certificate was created, even if the enrolment was incorrect.
AX-22503 - An issue has been resolved where ICS attachments in workflows caused calendar invites to display "Unable to load event data" in Gmail on Android.
AX-22614 - An issue has been resolved where the Funding Claims Search returned a "Page Unavailable" error.
AX-22679 - An issue has been resolved where administrators were unable to re-issue Learning Vault certificates when aX certificates failed to sync correctly. This ensures missing data elements (links) are regenerated.
AX-22871 - An issue has been resolved where the "Number of units of competency equal to 0" filter on the Class Enrolments Warehoused report did not return results correctly.
AX-22891 - An issue has been resolved where alignment and display issues affected the Marking Attendance UI.
AX-22999 - An issue has been resolved where timetabled units did not populate the correct delivery location.
AX-23037 - An issue has been resolved where the postage rate was not included in the total invoice amount when finalizing an invoice for a product purchase.
AX-23084 - An issue has been resolved where sending a workshop email using the ‘Organisation Key Contacts’ template field caused an error.
AX-23107 - An issue has been resolved where accessing the "All Settings" tab resulted in an error for users without the necessary permissions.
AX-23109 - An issue has been resolved where bulk unit updates took longer than expected when handling a large number of units.
AX-23179 - An issue has been resolved where thumbnails of the Matching List Item were missing in the Blank Assessment Tab when viewing the Print View of an assessment.
AX-23192 - An issue has been resolved where the delivery location for workshop sessions was missing from templates.
AX-23210 - An issue has been resolved where setting a workshop duration to 0 caused a "Page Not Available" error when sending student templates.
AX-23232 - An issue has been resolved where class domains did not apply correctly to timetabled workshops.
AX-23291 - An issue has been resolved where table formatting in 'Multi-short answer' assessments did not match between authoring and preview modes.
AX-23336 - An issue has been resolved where the contact portfolio API returned "Registration" instead of the correct competency status.
AX-23357 - An issue has been resolved where certain error screens, such as Moodle-related errors, caused the new navigation to break.
AX-23442 - An issue has been resolved where the date fields within the AVETMISS report builder defaulted to the 1st of January for the reporting year.
February 6th
Updated Assessment Authoring is now Live!
We're thrilled to announce that our new Assessment Authoring experience is now available to all users.
Designed with user experience at its core, this update brings a host of improvements to streamline your workflow, enhance usability, and ensure the authoring experience aligns with our modern design standards.
Key highlights include:
- Improved responsiveness: The entire authoring framework has been re-engineered for faster load times and a smoother, more reliable experience.
- Autosave: Never lose your progress with built-in autosave functionality.
- Enhanced Validation: Always know what configuration steps remain with smarter validation, helping you save time.
- Modernised Layout: Modernised Layout: Navigate to the correct Items with ease with our new layout.
To support these exciting new changes we’ve made some updates to our help guides. We recommend reviewing our Item Authoring and Assessment Glossary articles to familiarise yourself with these improvements.
Two new Item Types are now available
As part of the Authoring experience improvements, we’ve added two new Item Types: Image Annotation, and Video Recording.
Image Annotation adds a new, interactive method of delivering content to Learners. This formative Item Type allows you to add annotated markers to an image that Learners can scroll through to learn more.
Video Recording requires learners to upload a video recording from their Desktop or Mobile device. This Item Type prevents Learners from uploading pre-recorded videos, ensuring that their video is taken in a live environment.
AI Item Title generation
You can now generate Item Titles based on the Item Text within the new Authoring experience if you are part of our AI program. This enhancement allows you to quickly generate titles for your Items based on the content authored within the description, increasing your authoring efficiency.
New navigation now available to try in Beta
We are excited to announce that the new navigation menu experience is now available for admin, trainer, and partner users to try out. Go to your user menu and click "Switch to new navigation" to enable it!
The New Navigation will:
- Make it easier to find what you're looking for- A new search that lets you quickly search navigation menu items and contacts, and can also be opened using the Ctrl + K keyboard shortcut (Cmd + K on a Mac
- Give you quicker access to the most heavily used parts of aXcelerate - When navigating to a menu item with a dropdown, the submenu will stay open, allowing you to easily switch between pages in the same area of the app.
- Help new staff learn how to use the system faster
Key changes include:
- Workshops, Classes (formerly Accredited Training), and Learning (formerly E-Learning) are no longer submenus of Courses but their own menus.
- Quality (formerly ‘Quality Goals / Tasks’) and Surveys are now their own menus, no longer submenus under Quality.
- Work-Based Learning and Help Requests are standalone menu items for faster access.
More information on using these changes can be found in our New Navigation article. We're still working on improvements, so please provide your feedback via the link in your user menu or by clicking here.
Improvements
Marking UI Design Improvements
The Assessment Marking page has had continuous improvements to improve usability and experience. Importantly, the marking page should now be responsive across mobile devices including tablet & mobile.
Bulk download files included within an assessment submission
A "Download All Files" button has been added to the Assessment Marking interface, allowing assessors to bulk download all files uploaded by the student
Improved messaging within the Learner Portal Agreements tab
The agreements section of the Learner Portal has been updated to include a clarifying message to advise students they do not need to action any agreements if they have none assigned.
Performance improvements for warehoused Online Assessment reporting
Improvements have been made to the overnight reporting process to import Online Assessment data more efficiently. These reports will now run more reliably in the early hours of the day.
Assessors can now edit their own assessment notes
Functionality has been added to allow assessors to edit their own assessment notes directly on the assessment marking page.
AI short answer marking improvements
The AI short answer marking feature should now return student feedback using Australian English, and feedback should be more helpful and consistent.
Improved messaging when updating assessment enrolments
New error and success notifications have been added when cancelling, restoring, or updating assessment enrolments.
Question grouping for Assessment Printing
Question titles, text and numbers will be grouped when an assessment is printed to prevent splitting across different pages.
Improved Learner dropdown actions within Assessment marking
The Learner dropdown actions on the Assessment Marking page have been updated to allow interactions similar to a link (e.g. right-click or Ctrl + Click).
New display fields have been added to the Learning Plan Module Enrolments Report
Two new display fields, Module ID and Module Enrolment ID, have been added to the Learning Plan Module Enrolments Report.
Improve ordering of the Academic Transcript & API
We have made a minor improvement to the ordering of data within the Academic Transcript API.
Course Instances API endpoint updates
The /course/instances and /course/instance/detail API endpoints now include duration and durationType to allow information about the course duration to be viewed, added or updated.
Fixes
AX-18618 - An issue has been resolved where the NCVER AVS upload/verification functionality was unavailable for some clients using the AVETMISS reporting interface. NAT files can now be optionally uploaded to AVS after the report has been run, instead of requiring validation type selection beforehand.
AX-20136 - An issue has been resolved where invoices including Partner Credits were not linked to the relevant line on the Credit Balance page.
AX-22770 - An issue has been resolved that caused a "Page Not Available" error when adding workbooks to a second invoice in an in-house workshop.
AX-22898 - An issue has been resolved where the new navigation menu would not open the Assistant help panel.
AX-22910 - An issue has been resolved in the new navigation where the report builder page auto-scrolled on load.
AX-22933 - An issue has been resolved where auto-marking did not apply when previewing an assessment within authoring-v3.
AX-22953 - An issue has been resolved where trainer schedules did not populate all workshops for a selected date range.
AX-22970 - An issue has been resolved where the Outlook integration used the workshop location instead of the session delivery location.
AX-22976 - An issue has been resolved where bulk duplicating workshops did not save the delivery location correctly.
AX-22982 - An issue has been resolved where the filter panel did not appear correctly when filters were applied on the marking page.
AX-23045 - An issue has been resolved where the remove (X) button overlapped text fields in the Payer dropdown.
AX-23048 - An issue has been resolved that caused an error when creating or updating a delivery location attached to a workshop.
AX-23065 - An issue has been resolved where an error was intermittently triggered when viewing a timetable from the Rooms Setup section.
AX-23103 - An issue has been resolved where Partner Credit purchases were not displayed in the history when the Payer contact was not linked to the organisation.
AX-23105 - An issue has been resolved where switching from Ezypay to BPOINT in System Settings broke the Web Integration page.
AX-23106 - An issue has been resolved where a calendar loading error occurred when the unified workshop location flag was enabled.
AX-23117 - An issue has been resolved where updates failed due to a missing EZYPAYMANDATETYPEID key.
AX-23211 - An issue has been resolved where updates to the start or end time of an event would not be reflected within the calendar display.
AX-23132 - An issue has been resolved where externalID was replaced with contactID in the Learner List, and a terminology issue in the learner's submission was corrected.
AX-23204 - An issue has been resolved where the New Menu in the New Navigation appeared off-screen when scrolling and did not display correctly when collapsed.
AX-23214 - An issue has been resolved where users could not select non-accredited locations for accredited workshops.
AX-23223 - An issue has been resolved where switching Help Request views did not apply the new filters.
AX-23243 - An issue has been resolved where multiple virus scans were triggered simultaneously for resource uploads. The system now waits for each check to complete before queuing the next scan, and a timeout error message will now notify users instead of displaying an endless loading spinner.
AX-23254 - An issue has been resolved where completed eLearning activities appeared as "Not Started" in the Learner Portal catalogue.
January 22nd
Improvements
Coming soon: Modernised Assessment Authoring!
We recently introduced our new Assessment Authoring experience. This update will bring a host of improvements to streamline your authoring workflow and enhance usability. We're thrilled to announce the new Authoring Experience will be rolled out for all Turbo users in our next release on 5 February 2025.
Key highlights include:
- Improved responsiveness: The entire authoring framework has been re-engineered for faster load times and a smoother, more reliable experience.
- Autosave: Never lose your progress with built-in autosave functionality.
- Enhanced Validation: Always know what configuration steps remain with smarter validation, helping you save time.
- Modernised Layout: Navigate to the correct Items with ease with our new layout.
Currently, the new experience is available in your Staging environment, and you can also enable it in your Production environment via the 'Enable new authoring experience' setting found in the UI Settings tab of your System Settings.
If you would like to provide feedback regarding the new authoring experience, please use this feedback form. As always, we appreciate all the feedback that you share.
Bulk Send Certificates to Third Parties Ideas Forum
Users can now send multiple certificates to specified Third Parties with the ’Share Certificates option when issuing or downloading certificates. This makes it easier to share certificates with an employer with multiple employees completing training.
Enable the ‘Share Certificates’ option to send multiple certificates to a specified user when issuing or downloading certificates.
The ability to send certificates in bulk when downloading will be made available for classes in a future release.
Complex Date fields replaced with Workshop Sessions fields in the Template Builder
Complex Date fields within the Template Builder have been renamed to Workshop Sessions to ensure consistent labelling throughout aXcelerate.
View Work-based Learning Evidence from the Unit Enrolment Page
The units table when viewing a learner's class enrolment now includes a direct link to view the Work-based Learning evidence associated with the selected unit. This helps users to easily see the relevant time and evidence recorded during placement for a particular unit enrolment.
Display Description of Items in the Assessment Library
The Name column in the Assessment Library now displays the Description alongside the title, allowing users to see additional context about items when searching.
Learner Portal Course Image API Update
We have updated the /courses API endpoint to return the URL of the 'Learner Portal Image' in place of the 'PrimaryImage' property specifically for Qualifications. Previously the property would always return as null.
Fixes
AX-21344 - An issue has been resolved where Matching List Items were being cut off when printing the Marked Assessment.
AX-22546 - An issue has been resolved where changes to the assigned trainer were not displaying correctly in the Session Booking Report (Live and Warehoused).
AX-22570 - An issue has been resolved where the logo was missing from the Signature Request email (Agreements).
AX-22631 - An issue has been resolved where certificate images were displayed in black and white instead of colour.
AX-22668 - An issue has been resolved where duplicate filter options appeared in certain report filters
AX-22875 - An issue has been resolved with file uploads where virus scan checks were initiated prematurely, sometimes causing timeouts before the upload was complete.
AX-22885 - An issue has been resolved where an intermittent error occurred when removing a prerequisite from a unit after a student was enrolled.
AX-22887 - An issue has been resolved where the delivery location was not saved when a workshop was created via the calendar view.
AX-22932 - An issue has been resolved where the "Date Program Completed" field would not populate in NAT00130 if a Statement of Attainment had been issued.
AX-22969 - An issue has been resolved where an error occurred when adding a second invoice to a workshop with group pricing, specifically involving "Participants Adjustment" of 0.
AX-23040 - An issue has been resolved where an occasional "Page Not Available" error occurred after processing an invoice via Ezypay.
AX-23043 - An issue has been resolved where an error occurred when transferring a class enrolment from one workshop to another in the prefill class details area.
AX-23047 - An issue has been resolved where users were unable to scroll through Learner Instructions when editing overrides in Assessment Management.
AX-23052 - An issue has been resolved in new authoring where a successful auto-save reverted recent added data and reset the text editor's cursor position to the top-left corner.
AX-23125 - An issue has been resolved where updates to the Session Trainer are not reflected when the Primary Trainer is changed within the Workshops Report Bulk update feature
January 8th
Improvements
Preferred Name Support in Workshops and Classes Ideas Forum
Learners’ preferred names will now be displayed in quotation marks (" ") to help administrators and trainers reference them more easily while still maintaining the required data for reporting purposes.
Additionally, the search functionality will allow searches using both Preferred Name + Last Name and the existing First Name + Last Name options. These changes aim to standardise the use of preferred names, making it easier for trainers and administrators to locate and work with learner information.
Auto Certificate Issuing Reminder
A reminder has been added when enabling Auto Certificate Issuing at an account level. Now when the setting is enabled, the terms of usage will be displayed and the system will track the User that has enabled the feature by adding a Contact Note to their Profile.
Reporting Delivery Location in Classes
The Class update page now includes the Reporting Delivery Location field, allowing Administrators to determine the specific Delivery Location details that will be included in NAT files when running AVETMISS reports for enrolments within the Class.
Improved video playback behaviour in the Learner Portal
HTML videos in the Learner Portal will no longer automatically play or preload unless included via embed or iframe. This reduces lag and excessive bandwidth use when multiple videos are embedded.
Template fields for Funding Sources
Two template fields related to Funding Sources have been added to the template builder, “Funding Source National Name” and “Funding Source State Name”. These will enable more accurate information in templates.
Marking Interface Improvements.
A collapse button has been added to the left panel in the Marking interface, allowing for more screen space when navigating submissions.
Fixes
AX-19272 - An issue has been resolved where manual payments for Ezypay subscriptions were not recorded in invoices.
AX-20708 - An issue has been resolved where VSN responses were not logged when uploading a training file, enabling better debugging of false-positive results.
AX-21081 - An issue has been resolved where [Class Descriptor] and [Class ID] fields did not display data in the Agreement Signature Request Report.
AX-21419 - An issue has been resolved where additional trainers were missed during the Sessions migration for public workshops.
AX-21475 - An issue has been resolved where trainers were unable to access group workshops due to a calendar error.
AX-22275 - An issue has been resolved relating to time zones when updating the date and time of assessment enrolments.
AX-22407 - An issue has been resolved where importing a Unit of Competency failed to automatically add Elements/Performance Criteria, displaying a false positive error message.
AX-22556 - An issue has been resolved where information entered into workshop booking custom fields was not retained when changing the status from "Tentative" to "Booked."
AX-22616 - An issue has been resolved where the Learner Portal calendar displayed both workshop sessions and workshop durations incorrectly, creating overlapping events.
AX-22626 - An issue has been resolved where payment rules in contract schedules did not save correctly, causing unpredictable results.
AX-22638 - An issue has been resolved where pinning a contact note deleted its audit history.
AX-22660 - An issue has been resolved where GST values were not reflected on invoices for newly enrolled learners using the API.
AX-22667 - An issue has been resolved where invalid or missing end dates for placements caused errors when viewing or editing them.
AX-22688 - An issue has been resolved where moving a workshop participant did not immediately update the participant count.
AX-22699 - An issue has been resolved where the "Show Header/Footer" checkbox in templates did not retain its value upon saving.
AX-22727 - An issue has been resolved where the Note Updated Date filter in the Contact Notes by User report was incorrectly displayed as text instead of a timestamp.
AX-22734 - An issue has been resolved where selecting Display Fields in the Calendar caused the events to display incorrectly.
AX-22743 - An issue has been resolved where invoices created using product purchases did not correctly apply GST to items.
AX-22795 - An issue has been resolved where using the favourite tag views in the Media Library did not properly filter by tags.
AX-22798 - An issue has been resolved where a spelling error in the group workshop page was corrected from "Additonal" to "Additional."
AX-22813 - An issue has been resolved where incorrect delivery location records were displayed on the workshop update page.
AX-22824 - An issue has been resolved where workshops with a "Cancelled" status were unable to be duplicated.
AX-22870 - An issue has been resolved where dropdowns in fill-in-the-blank settings did not expand to full width as intended.
AX-22872 - An issue has been resolved where previewing assessments with question banks marked correct answers as incorrect.
AX-22881 - An issue has been resolved where duplicate evidence notes appeared on the Learner Portal’s Assessment Results page.
AX-22899 - An issue has been resolved where updating class enrolments via API resulted in errors.