Improvements

AI assisted marking for Multi Short Answer assessments

We’ve extended our AI assisted marking to include support for multi short answer questions to assist trainers in marking more learner responses efficiently and accurately. For further information on AI assisted marking, we recommend reviewing our dedicated AI assisted marking guide or submitting an expression of interest to join our AI beta program to access this feature. 

Workshop scheduling terminology updates for improved clarity

We’ve added a new “Workshop Format” dropdown within the  “Add New Workshop” page that replaces the previous date mode selector and introduced more relevant terminology for the scheduling types within this field:

• Basic is now Consecutive (Consecutive sessions with the same start and finish times.)
• Multi-session is now Non-Consecutive (Non-consecutive or irregular sessions which can be assigned alternate facilitators or venues.)
• Multi-Workshop is now Multi-Instance (Multi-workshop: Creates separate 1-session.)

These terminology updates have been made to reduce confusion and better reflect upcoming scheduling enhancements, while the underlying functionality of each format remains unchanged.

Improvements to the main Work-based Learning interface

We’ve expanded our Work-based Learning UI refresh to the Placements, Host employer and Configuration tabs, to improve usability and efficiency as well as to prepare for upcoming feature enhancements. These tabs now display using a table format for improving visibility and enabling additional filtering. Within the Placements tab, we’ve introduced the ability to filter by class, qualification and host employer, helping you find the right placements sooner.  If you have feedback or suggestions to improve Work-based Learning, please complete our feedback form.

Accessibility enhancements across the Learner Portal and key admin areas

Multiple improvements have been made to enhance keyboard navigation and accessibility across the platform. 
Accordion and side navigation components now support full keyboard navigation, improving usability on pages such as Course Overview, Assessment Marking, Form Builder, and Learner Course views. A new "Skip to content" feature has been added to the Learner Portal to allow keyboard users to quickly jump to main content. Additionally, dropdown fields now allow keyboard focus on the "X" clear button, and Expandable components in Learning Plans have been updated for improved accessibility. 
These updates support a more inclusive experience for all users, particularly those relying on keyboard navigation

PDF viewer now available within assessment marking

Assessors can now open learner-uploaded PDFs within the marking area without downloading files or opening new tabs, streamlining the review process. To view an uploaded PDF, select the "Preview" icon. When multiple PDFs are uploaded for the same item type, assessors can choose which file to view, with only the selected PDF displayed.

Contact merge now supports organisational key roles

Enhancements to the contact merge feature now ensure Skills organisational roles used in, such as employer, payer, and key contacts, are preserved during merges, reducing administrative overhead and improving data integrity. This also applies to Managers and Alternative Managers for Skills.

Improvements

Learning Onboarding form status now available in Workshop & Session Booking reports

‘Form Submission status’ display fields and filters have been added to both the ‘Workshop Bookings’ and ‘Session Bookings’ warehoused reports, making it easier to track learner onboarding progress for Workshop-centric courses, and follow up on incomplete submissions.

Tentative enrolments now supported in the new client portal  

A new setting allows organisations to enforce tentative enrolments made by client users in the new client portal. When the ‘Enrol Learners as Tentative’ setting is enabled in the client portal tab of your system settings, all enrolments submitted via the portal will default to a tentative status, giving you more control over client-initiated bookings. Tentative enrolments made by a client user can later be confirmed by an admin user within your organisation. 

Calendar view updated to display Primary trainer first

Workshop sessions in the calendar now clearly display the Primary trainer first and within a separate field, making it easier for administrators to identify the lead facilitator at a glance.

Edit Marked Attendance User Permission added

We have created a new Edit Marking Attendance user permission, to allow better control over which users are able to modify previously recorded attendance. Users who possess the existing Mark Attendance permission will still be able to mark attendance initially, but will not be able to change saved attendance unless they also have the Edit Marking Attendance user permission. This option will be automatically enabled for users who have the existing Mark Attendance permission and can be disabled within the Enrolments user permission.

New client portal workshop enrolment view

Client users can now view enrolment status and dates directly within each workshop in the new client portal, providing clearer visibility into participation and reducing the need for manual follow-up.

Students' TFN data has been removed

All stored student Tax File Number (TFN) data has been securely removed from the system inline with recent changes made by the Department of Education and Workforce Relations (DEWR).

Improvements

Rich Text Descriptions within Learner Onboarding 

We have now enabled Rich Text Descriptions within Section Description of onboarding forms, allowing all users to format their content with enhanced styling options for improved consistency and customisation.

Organisation logo added to new client portal navigation 

The navigation bar within the new client portal will now display the organisation’s logo, providing a more branded bespoke experience. The organisation logo can be set using the Main Logo field within the Organisation Update page.

Preferred names now display within the new client portal

Preferred names have been added to the new client portal to enhance personalisation. These names will display within the Qualification & Workshop sections and users will be able to search for learners using their preferred name.

View Academic Transcripts user permission added

A new ‘View Academic Transcripts’ permission has been added to give more control within the Certificates permission group. Admin, Trainer, and Client users without this permission will no longer be able to view academic transcripts. Learners can still view their own, and the permission will be enabled by default for existing Admin, Trainer, and Learner users.

Portfolio types with ‘Never Expires’ enabled will no longer prompt for expiry dates within Onboarding forms 

Portfolio types with the 'Never Expires' option enabled will no longer display the expiry field  to learners within the onboarding form, providing a more intuitive experience for learners completing their form submissions.

Portfolio date fields renamed within Learner Onboarding

We have updated the naming conventions of portfolio items within the Learner view of Onboarding forms. The changed fields are as follows:

• “Start Date” → “Issue/Commence Date”
• “Expiry Date” → “Renewal/Expiry Date”
• “Completion Date” → “Completion/Award Date”

API improvements for FundingState updates via /course/enrolment endpoint

We have enhanced the /course/enrolment endpoint to support setting the Funding Source (State) for Unit Enrolments. This is done by including the fundingState parameter when the type parameter is set to 's' during a PUT request.

aXcelerate Day 2025 was our most action-packed event yet, bringing together over 400 attendees from over 100 organisations. We’re grateful for your continued support and collaboration in shaping the future of vocational education and training.

This year, we’re introducing new product enhancements to help our customers deliver better experiences for learners, trainers and assessors. Our focus remains on three key pillars: improving high-impact system areas, adding features that drive value and leveraging AI to boost efficiency.

Let’s explore what’s new in 2025!

Improvements

Work-based Learning new navigation menu updates

Sub-menu items have been added to Work Based Learning within the new navigation menu, allowing for quicker access to the Host Employers, Placements and Configuration screens from their dedicated menu items.

Retry Moodle E-Learning enrolments via Workshop Matrix

The ability to retry failed Moodle E-Learning enrolments for students with an 'Incomplete Online Booking' status has been added to workshop instances. Failed enrolments can be retried within the ‘E-Learning’ view on the workshop view page.

Virtual Classroom link now functions as a clickable URL

The [Virtual Classroom Link] template field has been improved to function as a proper hyperlink, eliminating the need for manual redirection steps and improving the learner's experience.

Improvements

Edit published Learner Onboarding forms Ideas Forum

We’ve introduced the ability to edit all fields and sections within published Learner Onboarding forms, including adding new and removing existing content.

This allows more flexibility and better control for admins to make changes to forms as required, without needing to create a new form or impact any completed enrolments.

Once a form is republished, any learners in-progress or who haven’t started the onboarding process will complete the updated form, while learners who have already completed the form will not be impacted or required to recomplete the updated form.

For more information, please refer to the help article.

Additional Trainer filter and display field now available within the Class Report

Additional Trainer has been added to the warehoused Class report as a filter and display field, providing more comprehensive filtering options.

TFN field removed from Contacts and reports

Recent changes made by the Department of Education and Workforce Relations (DEWR) mean that RTOs are no longer required to collect or store Tax File Numbers for VSL reporting as the TFN is now passed through eCAF to TCSI directly. As a result, the TFN field has been removed from contact records and all associated reports.

New Funding Source Code P01 added for Work Skills Traineeships

The State Funding Source code: P01 – Work Skills Traineeships funded under Career Start has been added to the platform.

New Funding Source Code B04 added for Career Boost program

A new funding source code, B04 – Career Boost, has been added to aXcelerate in alignment with Program Schedule 4 – Career Boost.

Updated terminology from DETConnect to DESBT

All references to DETConnect have been updated to DESBT to reflect current naming conventions.

AX-23275 – An issue has been resolved where students were unable to complete post-course surveys for multiple courses.

AX-24905 – An issue has been resolved that caused errors when merging duplicate contacts.

AX-24913 – An issue has been resolved where attachments removed from a contact note could not be re-added.

AX-25093 – An issue has been resolved where notification icons displayed incorrect timestamps at midnight.

AX-25121 – An issue has been resolved that caused “Page Not Available” errors when accessing agreements to sign.

AX-25145 – An issue has been resolved where Merge Document labels were not aligned with the selected option, ensuring the correct details now display.

AX-25182 – An issue has been resolved where duplicating a workshop instance incorrectly used the Cost Per Student Over Minimum value from the workshop type instead of the duplicated instance.

AX-25186 – An issue has been resolved where the Auto Certificates notification “Learn More” link directed users to the wrong help article.

AX-25198 – An issue has been resolved where contact merges failed due to address conflicts.

AX-25210 – An issue has been resolved where the contact search results message displayed duplicate counts when switching result pages.

AX-25212 – An issue has been resolved where the Email Note Recipients field excluded contacts without a linked user account; all relevant contacts are now displayed when sending notes.

AX-25348 – An issue has been resolved where PayTo payment methods were always marked invalid.

AX-25350 – An issue has been resolved where the columns within the Recognised Revenue report were hidden under the navigation bar when accessed in the new navigation.

AX-25359 – An issue has been resolved that caused database errors when generating group workshop templates.

AXLB-69 – An issue has been resolved where dropdown lists in Learning Plans could not be fully scrolled, causing items to appear off screen.

AXLB-985 – An issue has been resolved where dropdown menus in the Learner Portal did not show a scrollbar when adding assessments.

AXLB-988 – An issue has been resolved where learning plans did not update correctly after being removed and re-added to a class, preventing enrolments into new modules.

AXLB-1012 – An issue has been resolved where submitted TurnItIn files could not be opened while marking.

AXLB-1096 – An issue has been resolved where information blocks were unreadable in Learner Portal when using dark mode.

AXLB-1144 – An issue has been resolved where the total number of enrolments section recorded against an onboarding form in the onboarding forms list may include deleted enrolments.

Auto Certificate Issuing has officially launched!

Our Auto Certificate Issuing feature is now out of beta, and has been fully released.

Auto Certificate Issuing enables the automatic issuance of Certificates to learners upon completing their Qualifications, helping you work more efficiently and ensuring that Learners receive their Certificates promptly.

Key Features:

• Certificate Issuing: The system can now be configured to issue certificates when the last Unit of Competency is marked as Competent.
• Advanced Configuration: Auto Certificate issuing can be configured at an individual Qualification level, and also enabled or disabled at a Class level, to give you full control of when and where you want to use it.
• Logging: To know how a certificate is issued or if it wasn't able to be and why, you can now easily track its status through the Certificate Queue and any outcomes via the Certificate Issuance Log.

Improvements since initial launch:

• Information and Logging of when and who enables the feature both overall and for each qualification.
• Certificate Issuance Log improvements for greater clarity between Admin-issued and System-issued certificates.
• Reporting on failed certificate issuance via the Failed Certificate Issuance Report.

Enable this feature via the "Auto Certificate Issuing" option under the RTO/VET Settings tab in your System Settings, or reach out to Support for more information on if this is right for you.

For more information on using the aXcelerate App we recommend checking out our dedicated article here. 

Learner Portal mobile view improvements

Learners can now review and complete agreements more easily on mobile devices with a clearer, more user-friendly layout. 

New navigation menu updates

The Help menu item has been updated to include the “Quick navigation guide” and “Give feedback” menu items within the new navigation.

Ezypay instalment details added to payment history

Ezypay subscription Past Payments information now displays ‘Paid’ and ‘Past Due’ instalments (excluding future payments) and includes the last four digits of the payment method along with the payment method type (e.g. Visa, PayTo, Bank) to provide additional visibility to administrators.

Expanded touch device support for navigation

We’ve improved how the new navigation behaves on touch devices by enabling collapsed menus to expand more smoothly and consistently. 

The aXcelerate App

We are excited to announce the full release of the aXcelerate App, coming August 25th!

Designed with user experience at its core, this update brings a host of improvements to streamline your workflow, enhance usability, and ensure the authoring experience aligns with our modern design standards.

What’s new:

• A Calendar has been added to the aXcelerate App. Giving trainers a complete view of their schedule, and enabling quick navigation to related items, directly within the aXcelerate App.
• Offline Bulk Assessment Marking & Finalising: We've improved the assessment process while offline to save you time. You can now:
  Bulk mark all assessment items for an individual learner from a single screen.
  Mark a single assessment item for multiple learners at once.
  And, finalise assessments for multiple learners with a single action.

Improvements:

• Combined Workshop View: The 'Current' and 'Upcoming' workshop tabs have been merged into a single one, allowing users to see both ongoing and soon-to-start workshops from the same list.
• Swipe Navigation: Effortlessly swipe between items when marking in bulk for a faster workflow.
• Offline Marking Criteria: Assessments using Marking Criteria can now be delivered and marked while offline.
• Bug fixes: General stability improvements and bug fixes to enhance the overall user experience.

For more information on using the aXcelerate App we recommend checking out our dedicated article here. 

Highlight current navigation menu items based on URL

The selected menu and sub-menu item will be highlighted within new navigation to display which area the user is currently visiting. 

Update link to full contact search for multi-RTO search

Updated the new navigation contact quick search to link to a full multi-RTO contact search results page when the user has linked accounts, allowing these users to easily search across multiple accounts via the full contact search page while maintaining security and speed.

Improved Contact table sorting

Contacts tables will now display in order of the most recently created contacts first, making it easier to find new entries.

New navigation menu button tooltips

Explanatory tooltips have been added to some menu items to clarify their functions and provide further information to users.

Improvements

Manage linked resources directly from the Qualification page

A Linked Resources section has been added to the Qualification Edit page, enabling users to easily access and manage existing linked resources as well as upload new resources to the library.

Quick search improvements in new navigation

A dedicated link, “Go to detailed results” has been added to the search results panel, enabling users to view and filter all returned results. Support has also been added to allow users to open a contact in a new window using Cmd + enter or Ctrl + Enter, or in a new tab using Shift + Enter.

FFT Funding Claim Spreadsheet formatting updates

Support has been added for the latest version QLD Fee-Free TAFE spreadsheet format within the auto contract reconciliation tool.

Learning Plan performance improvements

The loading time and performance of the Learning Plans list has been improved - particularly for accounts with many learning plans or linked classes.

Improvements

Improvements to navigation hover behaviour when collapsed

When the navigation panel is collapsed by default, it will now remain open for slightly longer after you move your mouse away. This will help prevent the navigation from closing too quickly and make it easier to use.

Portfolio Entry ID added to Contact Portfolio reports

Portfolio Entry ID has been added as both a display field and a filter to the Contact Portfolio reports. This will allow you to identify and retrieve portfolio items by issue date and ID via the reporting interface and the API.

AX-21155 – An issue has been resolved where the Recognised Revenue report could not be generated with the API due to a missing variable.

AX-24213 – An issue has been resolved where the dynamic fields [Equipment] and [Workshop Venue Additional Equipment] did not populate data in templates, even when listed in sessions.

AX-24292 – An issue has been resolved where assessment enrolments with an 'Incomplete Online Booking' status did not display correctly in the View Contact - Assessments section or the Learning Plans tab. The assessment enrolment can now be retried from the enrolment page.

AX-24485 – An issue has been resolved where a Workshop’s end time was not correctly syncing with the end time of its final Session.

AX-24704 – An issue has been resolved where the main logo preview did not render correctly in system settings.

AX-24754 – An issue has been resolved where the trainer full name field did not populate in the Online Assessments with Class Unit of Competency Enrolments Report.

AX-24798 – An issue has been resolved where users were unable to view NAT files uploaded to NCVER.

AX-24799 – An issue has been resolved where users were unable to bulk duplicate workshops.

AX-24868 – An issue has been resolved where a blank page would display after sending an email via the Email Contact page.

AX-24869 – An issue has been resolved where templates were not correctly displaying contacts in the correct alphabetical order.

AX-24876 – An issue has been resolved in the warehoused Survey Report that prevented CSV export after the row limit was exceeded.

AX-24893 – An issue has been resolved where an Ezypay error message would incorrectly display when Ezypay was not configured as the payment gateway.

AX-24931 – An issue has been resolved where an error occurred when duplicating templates.

AXLB-553 – An issue has been resolved where Matching List assessment items incorrectly displayed an image when the image sub-type was configured but not selected.

AXLB-563 – An issue has been resolved where the same workshops would appear multiple times on the student calendar when assigned to multiple units.

AXLB-593 – An issue has been resolved in the form builder where users could proceed to the next form step even when required "Address Preset" fields were empty.

AXLB-639 – An issue has been resolved where the Order Items assessment question type would mark correct responses as incorrect during rapid switching.

AXLB-684 – An issue has been resolved in the form builder where clearing the saved response against a required field did not clear the previous response, allowing the step to remain valid.

AXLB-716 – An issue has been resolved in the form builder where the "Year Completed Highest School Level" field could not be cleared or updated after being saved.

AXLB-726 – An issue has been resolved where users could not save the "Custom end screen content - Complete" text in assessment settings.

Improvements

Offline Observation Assessments delivery within the aXcelerate App

Observation Assessments are now available while Offline, enabling you to deliver, mark and finalise your assessment submissions from anywhere, anytime. Assessments marked while offline will then sync and update within aXcelerate when you return online.

To download everything you need to go offline, navigate to your workshops or classes and select the icon in the top right of the screen to see more options, then select “Download Workshop/Classes data”.

Further planned improvements include bulk marking for multiple items and multiple learners and bulk finalising assessments. These improvements, along with offline support for marking criteria assessments will be added in a future release.

Award Issue Date now available in Workshop Certificate Templates

Award Issue Date has been added to Workshop Certificate Templates as a dynamic field so you can now include issuance date on workshop certificates.

'Incomplete Online Booking' message added to the Bulk Assessment Update Details Page

Assessment enrolments with the ‘Incomplete Online Booking’ status will now present a warning icon. This improves clarity and visibility for assessment enrolments that failed during enrolment and need to be re-tried.

Improvements

Take payments directly within Learner Onboarding

It is now possible to add a payment step to your Onboarding forms, further streamlining your online enrolment process. Once added, the payment step will check the enrolment for any linked invoices with a balance, and will require the learner to pay the invoices before completing their onboarding and access to their course.

Improved Contact Search Filtering Ideas Forum

New filtering options have been added to the Contact Search results, allowing them to be filtered based on specific parameters, giving users the ability to apply additional criteria when searching for a specific contact, or a number of contacts with matching data.We have also reduced load times to help you see search results faster.

Display and attachment improvements for Contact Notes Ideas Forum

The interface for creating Contact Notes has now been aligned between the Contact and Workshop pages. Additionally, files can now be attached by ‘drag and drop’ more efficiently, and up to three attachments can be included within a single Contact Note.

Improved Workflow support for Agreements Ideas Forum

‘'Send Workshop Booking Agreement' and 'Send Contact Agreement' have been added as Workflow actions, allowing users to automate sending of agreements via Workflow for Workshop enrolments and agreements not linked to an enrolment.

New response options on Learner Engagement Survey for Question 44 (Gender)

ACER has released a new version of the Learner Engagement Survey, which includes additional response options for Question 44 (gender) These options include Female/Woman, Male/Man, Non-binary, Prefer Not to Answer, I use a different term (please specify). We have updated the relevant question within the system generated Learner Engagement survey to include these additional options. An alternative option will also be available for all radio-type answer questions when configuring Surveys

Parent/Guardian details now visible on contact profile Ideas Forum

Contacts linked to a Parent/Guardian contact will now display on the parent contact's profile under 'Other Information' to make it easier to see this information and navigate between the related contacts.

ANZSCO & ANZSIC fields within Learner Onboarding

ANZSCO & ANZSIC fields have been added to the Form Builder as part of the Schooling fields. The selection against these fields will generate data against the Employment and Occupation Identifier Vet fields on the learner’s contact page.

Include linked Learner Onboarding forms when duplicating workshops

Linked Learner onboarding forms are now automatically retained when duplicating workshops.

Calendar saved view improvements

Improvements have been made to saved views within the Calendar to incorporate timezone preferences and also improve loading times.

Styling updates to onboarding view within Class and Workshops

Minor styling improvements have been made to the onboarding view within the class and workshop pages.

Learner Onboarding Improvements

Ability to add links to Learner Onboarding forms

Clickable links are now supported in section descriptions, welcome messages, and completion messages in Learning Onboarding forms. This can be used to link to additional information like a privacy policy in your terms and conditions. For a link to be clickable, the full link must be included. For example: https://www.axcelerate.com.au/ would be valid but www.axcelerate.com.au would be viewed as plain text.
 

Display updates to mandatory fields in Learner Onboarding forms

The form viewer has been updated to improve the visibility of required fields and will now display a red asterisk against the field when previewing or completing a form submission.

Feedback button added to the Form Builder

A feedback button has been added to the Form Builder to allow users to provide feedback on this feature directly to the team here at  aXcelerate. The new button can be found on the Form Builder page and accessed by clicking the Megaphone Icon.

Form Builder compatible custom fields tooltip

A tooltip has been added to the custom fields in the Form Builder to communicate which types of fields are compatible. Currently, Contact and Class Enrolment custom fields are supported for use within the Form Builder.

'Attending Other Schools' field updated to 'At School' within the Form Builder

The ‘Attending Other Schools’  field has been renamed within the Form Builder to align with AVETMISS terminology.

If you’re interested in using Learner Onboarding, click here to get in touch with our team. You can also check out our Learner Onboarding Help Article and our Tailoring your Online Enrolments to suit Learner Onboarding Help Article for more information on how this feature works.

Improvements

Support for QLD Fee-Free TAFE via Contract Reconciliation

The auto contract reconciliation process now supports the Queensland Fee-Free TAFE (FFT) funding spreadsheet format, streamlining funding claim workflows.

 

invoiceID added to course/enrolment API Endpoint

The /course/enrolments API endpoint now includes an invoiceID field, when used the response will include an enrolment object, instance, type and contactID, allowing for more comprehensive financial integration and data retrieval.

Learner Onboarding

Our new Learner Onboarding feature is now available in aXcelerate - built to simplify the collection of learner information.

Learner Onboarding allows you to collect the bulk of a learner's details after enrolment, so you only have to collect the essentials upfront. That means a smoother enrolment experience, more learners in the door, and compliance confidence – all within aXcelerate.

With Learner Onboarding, you can:

• Streamline your enrolment form to increase your completion rate
• Capture required information, documents, and signatures before course access, without complicating checkout
• Track onboarding progress in aXcelerate
• Remove reliance on third-party web developers and give admins complete control to customise and manage forms within aXcelerate
• Let the system pre-fill returning learner details so they only need to complete new or updated fields
• And much more!

If you’re interested in using Learner Onboarding, click here to get in touch with our team. You can also check out our Learner Onboarding Help Article and our Tailoring your Online Enrolments to suit Learner Onboarding Help Article for more information on how this feature works.

Void invoice line items when cancelling workshop enrolments 

When cancelling a Workshop enrolment, you will now be prompted to void line items linked to the enrolment if any exist. This helps you to clean up financial data after cancellations occur.

Customer paid Ezypay surcharges can now be included on invoices

To provide flexibility for handling Ezypay customer-paid fees, a new setting has been introduced under Ezypay settings in the Web & Other Integrations page to ‘Add Ezypay Customer Paid Fees to aXcelerate invoice post-transaction’. This setting allows customer paid fees to be included as a line item on invoices after transactions through Ezypay occur. This setting is disabled by default and will continue the current behaviour of excluding these fees from the invoice until the new setting is enabled.

Template Fields for Trainer Given name and Last NameIdeas Forum

Communication Template Fields have been added for the given name and surname of trainers. Previously only a trainer’s full name could be added, so this will allow you to do things like include the first name in the greeting of your email.

Improvements

Webhooks Ideas Forum

Webhooks allow aXcelerate to automatically send real-time data to an external system when certain events occur in your account. This feature is ideal for keeping external tools and platforms in sync with what's happening inside aXcelerate, such as enrolments, contact updates, and completed assessments.

For more information, check out our Help Article or our Developer Documentation.

Exportable Survey Results Report Ideas Forum

Clients can now use the new Survey Response Answer Report to export and analyse collected survey data. This report can be found and customised within the Report Builder.

Help Requests: Improved messaging for learners with no requests

An informative message is now shown to learners when they open the Help Request widget and have no existing requests, improving user clarity.

Parent phone field to default to Mobile number  Ideas Forum

When populating the Trainee Parent/Guardian Phone Number Template field, the logic now defaults to use the mobile number where available.

Additional information added to response for 'view invoice' API endpoint

The ‘view invoice’ API endpoint has been updated to include details of enrolments within the response data, enhancing the detail available in invoice integrations.

Additional fields added to the Utilisation report

The Utilisation report has been updated to include additional display fields and filters and is now available as a warehoused report.

Improvements

Status filter has been added to Workshop Calendar

The Calendar now includes the ability to filter displayed workshops based on their status.

Search by Unit Code within the Mapping Review Section 

It is now possible to search for a Unit of Competency using the Unit Code within the Assessment Mapping Review section.

Workshop start and finish dates are now synced with session dates 

Workshop start and finish dates are now automatically synchronised with the first session start date and the last session finish date. This will see the overall duration of the Workshop automatically increase or decrease in response to Sessions being added or removed.

Notifications widget display improvement 

The notification widget has been updated to load and display 10 notifications at a time, to improve performance. To display more than ten, select the “Load more’ option. 

Improved integrity of e-learning booking system for failed enrolments

Errors in e-learning or assessment enrolments will now create an incomplete booking contact note visible against the learner record for each failed attempt. The system will also periodically retry to enrol the learner into the activity.

Redirect to invoice view after creating a new invoice

After creating a new invoice, refreshing the page will no loner redirect users away from the invoice.

Assessment Task List  loading improvements 

Improvements to the Assessment Management view has been made to reduce loading times  for assessments with a large number of tasks.

Coming soon: help is just a search away!

Exclusive to the new navigation, you will soon be able to use the quick search feature to ask for AI help for everyday actions within aXcelerate.
We will begin progressively rolling out this feature and you will receive a notification when this is available. 
To use this feature, simply click the search bar in navigation or use the Ctrl+K keyboard shortcut (Cmd+K on macOS) and try it out!

Timezone view in Calendar 

The event times displayed within the calendar can now be updated by selecting an alternative timezone from within the settings icon. This will allow users in one time zone to easily view and create events within another timezone ensuring the local times are accurate. Previously an admin user in one location would need to manually account for any change in time when creating an event for a separate timezone.

Updated Victorian payments spreadsheet support in Auto Contract Reconciliation 

The latest format of the Victorian payments spreadsheet has been added and can be uploaded directly within the auto contract reconciliation tool in aXcelerate

Improved AVETMISS error reporting 

AVETMISS NAT file downloads have been optimised to improve validation handling. Both errors and warnings will be displayed, however, now only errors will be counted towards the display limit when Nat files are being compiled.

New funding source added for NSW 

A new funding source (CFS) for NSW ACE reporting has been added.

Added Parent/Guardian Contact Field on the contact profile page  Ideas Forum

An additional section for Parent/Guardian has been introduced within the contact profile page. This can be prefilled by searching for and selecting an existing contact or entered manually to create a contact. This addition also means a Parent/Guardian field can be included within Agreements, templates and Contact Details - Warehoused report.

Improvements to updating Workshop details 

New options have been added to allow the Workshop Session Trainer, Primary Class Trainer, and Assessors to be updated on the Workshop section within the Trainers tab.

Added default Funding Source settings at the Class level

Default settings for Funding Source (National) and Funding Source (State) have been added at the Class level to streamline enrolment and reporting processes. The Default Funding Sources can be set within the Registration Form section of your System Settings.

Improvements to allow Domains to be created when setting up Partner Users 

If there are no existing Domains within an account, the Partner’s page will now display a warning advising that a Domain must be created before creating Partner Users. 

Performance enhancements for E-Learning records linked to class delivery 

Performance enhancements have been implemented for e-learning records, particularly those linked to class delivery.

Improved detection of duplicate response identifiers in Fill-in-the-Blank assessments 

Styling improvements have been made to the Assessment Authoring UI to make the interface clearer when viewing Published Assessments.

AX-22694 - An issue has been resolved where workshops viewed as combined events in the calendar only displayed trainers assigned to the first session. The ability to swap trainers using drag-and-drop has been reintroduced.

AX-22808 - An issue has been resolved in the Assessment Management UI where displaying counts of submissions to be marked caused performance issues. The UI will now display an indicator instead.

AX-22990 - An issue has been resolved where Confirmation and Reminder Templates displayed duplicate venue addresses.

AX-23108 - An issue has been resolved where the Knowledge Evidence section within a Qualification imported from training.gov.au was incorrectly formatted and displayed in an incorrect order.

AX-23124 - An issue has been resolved in contract reconciliation where an excess loading amount was calculated under specific internal ID combinations.

AX-23184 - An issue has been resolved, where a new assessment version was created, including assessment items from another assessment.

AX-23266 - An issue has been resolved where running a "Workshop Bookings with Transactions" report would throw an error when using the "Processed Via" option within the "Excluding" filter.

AX-23270 - An issue has been resolved where core units were incorrectly listed as electives in the Learner Portal.

AX-23309 - An issue has been resolved where long delivery location descriptions without non-breaking spaces overlapped on the screen.

AX-23322 - An issue has been resolved where long learner email addresses were clipped in the side panel of the Help Request Messaging page.

AX-23325 - An issue has been resolved where the "Clear" button in the signature area was not clickable when submitting an assessment in the Learner Portal.

AX-23339 - An issue has been resolved where the "Number of Extra Trainers" and "Extra Trainers Full Names" fields in the Workshops Report did not return values for additional trainers assigned to workshop sessions.

AX-23345 - An issue has been resolved where the payment success window refreshed endlessly.

AX-23368 - An issue has been resolved where the media buttons were missing from the section overview editor in the new Authoring Experience.

AX-23423 - An issue has been resolved where the incorrect label was displayed for the Workshop Log. The label has been corrected to "Session".

AX-23430 - An issue has been resolved where the toast notification on the webhook page appeared underneath the navigation menu.

AX-23511 - An issue has been resolved where API enrolment requests incorrectly enrolled learners in all versions of an assessment instead of only the latest version.

AX-23357 - An issue has been resolved where certain error screens, such as Moodle-related errors, caused the new navigation to break.

AX-23574 - An issue has been resolved where learners successfully uploaded multiple files to an assessment, but only some were saved in the system.

AX-23577 - An issue has been resolved where Help Requests were assigned to the wrong assessor when the widget setting was set to "Top bar" instead of "Bottom-right".

New Authoring Experience Improvements 

The new Assessment Authoring experience has several updates and fixes to improve the overall experience. Users can now edit model answers for ‘Short Answer’ and ‘Matching List’ questions in published tasks without unpublishing them.

We’ve released fixes for collapsed section cards and item numbering, restored media buttons to the section overviews, and expanded validation rules for marking scales, multiple choice and multiple items.

Load time improvements for the Organisation List and Class Matrix pages 

Initial loading times for the Organisation List and Class Matrix page have been optimised, particularly for classes that include Online Assessments and E-Learning.

Improvements to the Contact Duplicate Merge message

The merge duplicates message displayed on a contact page has been updated to provide greater clarity and additional information related to potential contact duplicates.

SRTO 2025 Standards in the Resource Library 

SRTO 2025 Standards have been made available for Resource Library Items to align with regulatory updates.

Organisations search API endpoint improvement 

The organisations search API endpoint now returns the orgOptionalId property and allows filtering by this field for enhanced search functionality.

AX-21281 - An issue has been resolved where a unit of competency could not be deleted from an enrolment after a certificate was created, even if the enrolment was incorrect.

AX-22503 - An issue has been resolved where ICS attachments in workflows caused calendar invites to display "Unable to load event data" in Gmail on Android.

AX-22614 - An issue has been resolved where the Funding Claims Search returned a "Page Unavailable" error.

AX-22679 - An issue has been resolved where administrators were unable to re-issue Learning Vault certificates when aX certificates failed to sync correctly. This ensures missing data elements (links) are regenerated.

AX-22871 - An issue has been resolved where the "Number of units of competency equal to 0" filter on the Class Enrolments Warehoused report did not return results correctly.

AX-22891 - An issue has been resolved where alignment and display issues affected the Marking Attendance UI.

AX-22999 - An issue has been resolved where timetabled units did not populate the correct delivery location.

AX-23037 - An issue has been resolved where the postage rate was not included in the total invoice amount when finalizing an invoice for a product purchase.

AX-23084 - An issue has been resolved where sending a workshop email using the ‘Organisation Key Contacts’ template field caused an error.

AX-23107 - An issue has been resolved where accessing the "All Settings" tab resulted in an error for users without the necessary permissions.

AX-23109 - An issue has been resolved where bulk unit updates took longer than expected when handling a large number of units.

AX-23179 - An issue has been resolved where thumbnails of the Matching List Item were missing in the Blank Assessment Tab when viewing the Print View of an assessment.

AX-23192 - An issue has been resolved where the delivery location for workshop sessions was missing from templates.

AX-23210 - An issue has been resolved where setting a workshop duration to 0 caused a "Page Not Available" error when sending student templates.

AX-23232 - An issue has been resolved where class domains did not apply correctly to timetabled workshops.

AX-23291 - An issue has been resolved where table formatting in 'Multi-short answer' assessments did not match between authoring and preview modes.

AX-23336 - An issue has been resolved where the contact portfolio API returned "Registration" instead of the correct competency status.

AX-23357 - An issue has been resolved where certain error screens, such as Moodle-related errors, caused the new navigation to break.

AX-23442 - An issue has been resolved where the date fields within the AVETMISS report builder defaulted to the 1st of January for the reporting year.

Updated Assessment Authoring is now Live!

We're thrilled to announce that our new Assessment Authoring experience is now available to all users.

Designed with user experience at its core, this update brings a host of improvements to streamline your workflow, enhance usability, and ensure the authoring experience aligns with our modern design standards.

Key highlights include:

1. Improved responsiveness: The entire authoring framework has been re-engineered for faster load times and a smoother, more reliable experience.
2. Autosave: Never lose your progress with built-in autosave functionality.
3. Enhanced Validation: Always know what configuration steps remain with smarter validation, helping you save time.
4. Modernised Layout: Modernised Layout: Navigate to the correct Items with ease with our new layout.

Two new Item Types are now available

As part of the Authoring experience improvements, we’ve added two new Item Types: Image Annotation, and Video Recording.

Image Annotation adds a new, interactive method of delivering content to Learners. This formative Item Type allows you to add annotated markers to an image that Learners can scroll through to learn more.

Video Recording requires learners to upload a video recording from their Desktop or Mobile device. This Item Type prevents Learners from uploading pre-recorded videos, ensuring that their video is taken in a live environment.

AI Item Title generation

You can now generate Item Titles based on the Item Text within the new Authoring experience if you are part of our AI program. This enhancement allows you to quickly generate titles for your Items based on the content authored within the description, increasing your authoring efficiency.

New navigation now available to try in Beta

We are excited to announce that the new navigation menu experience is now available for admin, trainer, and partner users to try out. Go to your user menu and click "Switch to new navigation" to enable it!

The New Navigation will:

• Make it easier to find what you're looking for-  A new search that lets you quickly search navigation menu items and contacts, and can also be opened using the Ctrl + K keyboard shortcut (Cmd + K on a Mac
• Give you quicker access to the most heavily used parts of aXcelerate - When navigating to a menu item with a dropdown, the submenu will stay open, allowing you to easily switch between pages in the same area of the app.
• Help new staff learn how to use the system faster 

Key changes include:

• Workshops, Classes (formerly Accredited Training), and Learning (formerly E-Learning) are no longer submenus of Courses but their own menus.
• Quality (formerly ‘Quality Goals / Tasks’) and Surveys are now their own menus, no longer submenus under Quality.
• Work-Based Learning and Help Requests are standalone menu items for faster access.

More information on using these changes can be found in our New Navigation article. We're still working on improvements, so please provide your feedback via the link in your user menu or by clicking here.

Marking UI Design Improvements 

The Assessment Marking page has had continuous improvements to improve usability and experience. Importantly, the marking page should now be responsive across mobile devices including tablet & mobile.

Bulk download files included within an assessment submission 

A "Download All Files" button has been added to the Assessment Marking interface, allowing assessors to bulk download all files uploaded by the student

Improved messaging within the Learner Portal Agreements tab 

The agreements section of the Learner Portal has been updated to include a clarifying message to advise students they do not need to action any agreements if they have none assigned.

Performance improvements for warehoused Online Assessment reporting 

Improvements have been made to the overnight reporting process to import Online Assessment data more efficiently. These reports will now run more reliably in the early hours of the day.

Assessors can now edit their own assessment notes 

Functionality has been added to allow assessors to edit their own assessment notes directly on the assessment marking page.

AI short answer marking improvements 

The AI short answer marking feature should now return student feedback using Australian English, and feedback should be more helpful and consistent.

Improved messaging when updating assessment enrolments 

New error and success notifications have been added when cancelling, restoring, or updating assessment enrolments.

Question grouping for Assessment Printing 

Question titles, text and numbers will be grouped when an assessment is printed to prevent splitting across different pages.

Improved Learner dropdown actions within Assessment marking 

The Learner dropdown actions on the Assessment Marking page have been updated to allow interactions similar to a link (e.g. right-click or Ctrl + Click).

New display fields have been added to the Learning Plan Module Enrolments Report 

Two new display fields, Module ID and Module Enrolment ID, have been added to the Learning Plan Module Enrolments Report.

Improve ordering of the Academic Transcript & API 

We have made a minor improvement to the ordering of data within the Academic Transcript API.

Course Instances API endpoint updates 

The /course/instances and /course/instance/detail API endpoints now include duration and durationType to allow information about the course duration to be viewed, added or updated.

Coming soon: Modernised Assessment Authoring!

We recently introduced our new Assessment Authoring experience. This update will bring a host of improvements to streamline your authoring workflow and enhance usability. We're thrilled to announce the new Authoring Experience will be rolled out for all Turbo users in our next release on 5 February 2025.

Key highlights include:

1. Improved responsiveness: The entire authoring framework has been re-engineered for faster load times and a smoother, more reliable experience.
2. Autosave: Never lose your progress with built-in autosave functionality.
3. Enhanced Validation: Always know what configuration steps remain with smarter validation, helping you save time.
4. Modernised Layout: Navigate to the correct Items with ease with our new layout.

AX-21344 - An issue has been resolved where Matching List Items were being cut off when printing the Marked Assessment.

AX-22546 - An issue has been resolved where changes to the assigned trainer were not displaying correctly in the Session Booking Report (Live and Warehoused).

AX-22570 - An issue has been resolved where the logo was missing from the Signature Request email (Agreements).

AX-22631 - An issue has been resolved where certificate images were displayed in black and white instead of colour.

AX-22668 - An issue has been resolved where duplicate filter options appeared in certain report filters

AX-22875 - An issue has been resolved with file uploads where virus scan checks were initiated prematurely, sometimes causing timeouts before the upload was complete.

AX-22885 - An issue has been resolved where an intermittent error occurred when removing a prerequisite from a unit after a student was enrolled.

AX-22887 - An issue has been resolved where the delivery location was not saved when a workshop was created via the calendar view.

AX-22932 - An issue has been resolved where the "Date Program Completed" field would not populate in NAT00130 if a Statement of Attainment had been issued.

AX-22969 - An issue has been resolved where an error occurred when adding a second invoice to a workshop with group pricing, specifically involving "Participants Adjustment" of 0.

AX-23040 - An issue has been resolved where an occasional "Page Not Available" error occurred after processing an invoice via Ezypay.

AX-23043 - An issue has been resolved where an error occurred when transferring a class enrolment from one workshop to another in the prefill class details area.

AX-23047 - An issue has been resolved where users were unable to scroll through Learner Instructions when editing overrides in Assessment Management.

AX-23052 - An issue has been resolved in new authoring where a successful auto-save reverted recent added data and reset the text editor's cursor position to the top-left corner.

AX-23125 - An issue has been resolved where updates to the Session Trainer are not reflected when the Primary Trainer is changed within the Workshops Report Bulk update feature

Preferred Name Support in Workshops and Classes  Ideas Forum

Learners’ preferred names will now be displayed in quotation marks (" ") to help administrators and trainers reference them more easily while still maintaining the required data for reporting purposes.

Additionally, the search functionality will allow searches using both Preferred Name + Last Name and the existing First Name + Last Name options. These changes aim to standardise the use of preferred names, making it easier for trainers and administrators to locate and work with learner information.

Auto Certificate Issuing Reminder 

A reminder has been added when enabling Auto Certificate Issuing at an account level. Now when the setting is enabled, the terms of usage will be displayed and the system will track the User that has enabled the feature by adding a Contact Note to their Profile.

Reporting Delivery Location in Classes 

The Class update page now includes the Reporting Delivery Location field, allowing Administrators to determine the specific Delivery Location details that will be included in NAT files when running AVETMISS reports for enrolments within the Class.

Improved video playback behaviour in the Learner Portal 

HTML videos in the Learner Portal will no longer automatically play or preload unless included via embed or iframe. This reduces lag and excessive bandwidth use when multiple videos are embedded.

Template fields for Funding Sources 

Two template fields related to Funding Sources have been added to the template builder, “Funding Source National Name” and “Funding Source State Name”. These will enable more accurate information in templates.

Marking Interface Improvements. 

A collapse button has been added to the left panel in the Marking interface, allowing for more screen space when navigating submissions.

AX-19272 - An issue has been resolved where manual payments for Ezypay subscriptions were not recorded in invoices.

AX-20708 - An issue has been resolved where VSN responses were not logged when uploading a training file, enabling better debugging of false-positive results.

AX-21081 - An issue has been resolved where [Class Descriptor] and [Class ID] fields did not display data in the Agreement Signature Request Report.

AX-21419 - An issue has been resolved where additional trainers were missed during the Sessions migration for public workshops.

AX-21475 - An issue has been resolved where trainers were unable to access group workshops due to a calendar error.

AX-22275 - An issue has been resolved relating to time zones when updating the date and time of assessment enrolments.

AX-22407 - An issue has been resolved where importing a Unit of Competency failed to automatically add Elements/Performance Criteria, displaying a false positive error message.

AX-22556 - An issue has been resolved where information entered into workshop booking custom fields was not retained when changing the status from "Tentative" to "Booked."

AX-22616 - An issue has been resolved where the Learner Portal calendar displayed both workshop sessions and workshop durations incorrectly, creating overlapping events.

AX-22626 - An issue has been resolved where payment rules in contract schedules did not save correctly, causing unpredictable results.

AX-22638 - An issue has been resolved where pinning a contact note deleted its audit history.

AX-22660 - An issue has been resolved where GST values were not reflected on invoices for newly enrolled learners using the API.

AX-22667 - An issue has been resolved where invalid or missing end dates for placements caused errors when viewing or editing them.

AX-22688 - An issue has been resolved where moving a workshop participant did not immediately update the participant count.

AX-22699 - An issue has been resolved where the "Show Header/Footer" checkbox in templates did not retain its value upon saving.

AX-22727 - An issue has been resolved where the Note Updated Date filter in the Contact Notes by User report was incorrectly displayed as text instead of a timestamp.

AX-22734 - An issue has been resolved where selecting Display Fields in the Calendar caused the events to display incorrectly.

AX-22743 - An issue has been resolved where invoices created using product purchases did not correctly apply GST to items.

AX-22795 - An issue has been resolved where using the favourite tag views in the Media Library did not properly filter by tags.

AX-22798 - An issue has been resolved where a spelling error in the group workshop page was corrected from "Additonal" to "Additional."

AX-22813 - An issue has been resolved where incorrect delivery location records were displayed on the workshop update page.

AX-22824 - An issue has been resolved where workshops with a "Cancelled" status were unable to be duplicated.

AX-22870 - An issue has been resolved where dropdowns in fill-in-the-blank settings did not expand to full width as intended.

AX-22872 - An issue has been resolved where previewing assessments with question banks marked correct answers as incorrect.

AX-22881 - An issue has been resolved where duplicate evidence notes appeared on the Learner Portal’s Assessment Results page.

AX-22899 - An issue has been resolved where updating class enrolments via API resulted in errors.