Submit a support request

If you are a student with a query regarding your course, you will need to contact your RTO / Training Organisation directly. aXcelerate are unable to provide assistance (such as course information or password resets) to students.

Please enter the details of your request including a description of the steps you have taken that resulted in the issue and the error message (if any) that you are seeing. If possible, please attach relevant screenshots. A member of our Customer Success team will respond as soon as possible.

Please select the appropriate priority of your support request.

We will always endeavour to reach you via this communication channel, however, please note that this is not always possible.

Please enter the best phone number for us to contact you on in relation to this request.

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