What's New in November
Bulk Certificate Downloads (AX-15053)
It is now possible to download certificates in bulk via the certificate register report with the new “Bulk Download Certificates” option. This allows you to download all certificates linked to records in the report in either a single PDF or a .zip archive. This is helpful for accessing certificates across multiple Classes and Workshops.
Assessment Authoring - Updated Question Terminology (AX-18122)
Two Question Types within Assessment Authoring have been renamed:
Single Choice → Multiple Choice
Multiple Choice → Multiple Answers
This is purely a change to terminology within the interface, with no logic changes to quizzes. We made this change to better reflect the functionality that the Item Types serve and align more closely with industry standards.
Credit Transfer 'External Issue Dates' (AX-15889)
We have implemented the ability to set an ‘External Issue Date’ for units that have their outcomes set as Credit Transfer (CT). Previously CT outcomes would not factor into determining a Unit Enrolment's expiration, but with this improvement the new External Issue Date value will work in combination with a Unit's validity period to provide an expiry date calculation. An External Issue Date can be set at three levels: Unit Enrolment, individual Learner Enrolment, and Class Enrolment.
Last Updated UTC Filter for Enrolments Warehoused Report (AX-18873)
We have added a new filter called "Unit or Enrolment Last Updated Date UTC" to the Unit Enrollments Warehoused Report. This filter enables you to sort data based on recent updates made in any of the following: a unit, a unit enrolment, or a class enrolment.
International Address Support for Stripe Payments (AX-18662)
Our Stripe integration previously only allowed shipping addresses within Australia. This has now been updated to allow shipping details from any country to be collected.
Basic Question migration to the Marking Criteria (AX-18818)
he Basic Question Type has been removed. This Question Type was available for Assessments using RPL Evidence and Marking Criteria types. All Questions using this Type have been migrated to the Marking Criteria question type.
Finance Export and Accounting Software Visibility Improvements (AX-18738)The Finance Export flag has undergone some changes. The Accounting Software selection has been moved under the Web Integration Tab. If the Finance Export integration is set to "CSV Export," the user can now choose their preferred Accounting software. However, if the Finance Export is set to OFF, no finance export will be available, and all Export links on the navigation will be hidden.
Learning Plan Assessment Performance Improvements (AX-18997)
Addition of new Funding Source TWL (AX-18936)Added new funding source "Territory Workforce Program - Stream 2" to NT.
AX-14897 - An issue has been resolved where the Certificate QR Code, when checked, would display the old organization name in the 'award issuer' field. Verifying awards issued under a historical Training Organisation Identifier or Organisation Legal Name will now correctly show the values as defined in System Settings at the time of issuance.
AX-17300 - An issue has been resolved where updating the Assessment Name did not reflect in the Learner's Learning Plan enrolment. The Learning Plan tab on the enrolment summary page will now accurately list assessment names when Learners are enrolled in versions with different names.
AX-17547 - An issue has been resolved where, while learners submit assessments, the EULA agreement was shown even though the Turnitin Integration was unlinked. Turnitin file limit restrictions will also no longer be imposed on Assessments after unlinking the Turnitin Integration.
AX-17904 - An issue has been resolved where the Organisation Field in the data table on the Merge Duplicates page was showing incorrectly.
AX-18257 - An issue has been resolved where the finance section of a Learner enrolment incorrectly categorized "other" payment details as "employer."
AX-18635 - An issue has been resolved where placement progress stats did not initially display on the placement details page.
AX-18730 - An issue has been resolved where learner help requests were not sending creation notification emails.
AX-18761 - An issue has been resolved where the 'Back to the Learning Plan' button directed the Learner to the Assessment Overview instead of the Learning Plan page for the Workshop.
AX-18797 - An issue has been resolved where evidence for the Multi Short Answer Item did not show on the Learner Portal.
AX-18853 - An issue has been resolved where outdated Contact Names were displayed on the Assessment Summary and Response Logs.
AX-18885 - An issue has been resolved where Announcement Dates were not saving the correct date.
AX-18939 - An issue has been resolved where cancelled Assessments were still accessible from the Standalone Assessments widget on the Learner Portal dashboard.
AX-18940 - An issue has been resolved where the Contract Reconciliation Link Enrolments were unavailable on the spreadsheet. The contract reconciliation spreadsheet upload feature will now handle duplicate commitment IDs, allowing users to select the relevant enrolment to link to the payment.
AX-18961 - An issue has been resolved where Assessor ID was displayed rather than Assessor Name against Notes in the Learner Portal.
AX-18968 - An issue has been resolved where completed Assessments with "Task Visible to Students" disabled were still accessible from the Recent Results widget on the Learner Portal dashboard.
Certificate sharing to LinkedIn (AX-17480)
Learners can now easily share their Certificates and Statements of Attainment on LinkedIn by providing their LinkedIn information. If supplied in the system, this will also automatically link the Certificate information to the Organisation's LinkedIn profile. This can be enabled and configured in your System Settings under the Learner Portal & Apps Settings Tab.
Workshop Attendance Overview in Templates (AX-18239) Ideas Forum
Workshop Session Attendance Overview Icons have now been added to Templates to help generate Reports indicating the attendance of participants in either a Course or a single instance. Workflow capable Templates can now be used to meet external reporting requirements on participant attendance with the addition of the [Workshop Attendance By Session] field. This enhancement will make it easier to create Reports on Workshop Attendance and track the progress of Participants.
Agreements Transferred with Enrolments (AX-17919)
When transferring a Class Enrolment, the linked Agreements can now be transferred as well, ensuring that all relevant information and documentation is retained with the Enrolment.
Assessment Performance Improvements (AX-18176)
We've enhanced the performance of Assessment Mapping and Class Assessments View pages by implementing pagination to the Assessments List, Qualification Lists, and Task Lists, which should decrease load times significantly.
Qualification and Unit Relationships Report (AX-18087)
We added a new Accredited Training report called Qualification and Units. This report displays all Units and their associated Qualifications, even if no enrolments exist, as long as the Units have been added to a Qualification.
Portfolio Document Type Filter for Evidence of Trainer Competency Report (AX-18086)
Portfolio Document Type has been added as a filter to the Evidence of Trainer Competency Report. This should allow for better Workflow support and Auditing when reviewing Trainer evidence.
Last Enrolment Status Log Change Date Display Field to the Warehoused Module Enrolments Report (AX-16819)
We've added the Last Enrolment Status Log Changed Date field to the Warehoused Module Enrolments Report, providing additional insights and tracking capabilities.
Assessment Authoring Improvements (AX-18819)
We've fixed some styling issues with the Badge and Collapsible Authoring components to provide a more consistent view with previewing and editing.
UserID available from the Contact API (AX-18781)
UserID is now returned from Contact search/get endpoints, improving data retrieval and management.
New QLD Funding Source (AX-18826)
We've added a new QLD Funding source (state) code IWS to expand funding options for our clients.
AX-17337 - An issue has been resolved where the Unit Assessor Name template field would display incorrectly with pre-filled information.
AX-17412 - An issue has been resolved where incorrect resources appeared in the Learning Plan when Units were not linked to the Learner's enrolment.
AX-17583 - An issue has been resolved where the Expiry Indicator on the Unit of Competency Evidence tab did not update after new valid evidence was uploaded.
AX-17924 - An issue has been resolved where Activities linked to Units were not returned from the Course/Enrolments API endpoint.
AX-17938 - An issue was resolved where the Initial Started Competency Status was being ignored for Learners commencing an Assessment item with the 'E-Learning Commencement Updates Subject' setting enabled.
AX-18275 - An issue has been resolved where the /Template/ API Endpoint was producing non-readable content when replacing content.
AX-18365 - An issue has been resolved where there were permission inconsistencies between the Admin Portal and the Assessment Management interface for Assessors/Trainers.
AX-18406 - An issue has been resolved where there were formatting issues on the Contact Notes page in PDFs.
AX-18423 - An issue has been resolved where Learner Enrolments could not be removed from E-Learning courses.
AX-18630 - An issue has been resolved where Assessments were not being selected when updating a Class Enrolment from tentative to in-progress.
AX-18716 - An issue has been resolved where Agreement completion emails were always sent to the Contact they related to, even if they weren't a Signatory.
AX-18729 - An issue has been resolved where Trainers couldn't change the Assignee of a thread in Help Requests.
AX-18734 - An issue has been resolved where the Learner's Academic Transcript did not display the most recent Workshop Status on the API.
AX-18769 - An issue has been resolved where subscription refunds were not being recorded in the Contact's Finance Ledger.
AX-18772 - An issue has been resolved where the Model Answer in the Authoring would display 'null'.
AX-18811 - An issue has been resolved where the Assessment Task list still displayed Assessment when navigating away from that page.
AX-18823 - An issue has been resolved where the Nationally Recognised Training image was not populated on Learner Certificates.
AX-18851 - An issue has been resolved where the Partner couldn't update the Finance Code if the Partner Credit's flag was off.
What's New in October
SMS Templates (AX-15620) Ideas Forum
Based on a much-upvoted suggestion on our Ideas Forum, we have added SMS Templates to the system. With this addition, SMS messages will now be able to be quickly and consistently sent through the system and be Workflow-capable. You can now set templates to be specifically used for SMS messages which will simplify the editor to only use compatible content.
Dashboard Widget for Agreements (AX-17610)
A new dashboard widget to showcase open Agreements has been introduced, offering a convenient snapshot of your active Agreements. With this feature, Users can effortlessly monitor the status of Agreements, including overdue or partially signed ones, facilitating better tracking and follow-ups.
User Role Displayed on the Contact Profile (AX-18010)
We've enhanced the connection between Contacts and User Profiles by introducing a new link displayed under the Contact Profile. This enhancement provides greater visibility, enabling users to easily identify Contacts with associated User accounts and facilitating direct access for authorised Users with relevant User management permissions.
Trainer Profile Link in Trainer Competencies (AX-18014)
To streamline the process of updating Trainer information, we've enhanced the Trainer Competencies Card by adding a 'View Trainer Profile' button, accessible to users with the required permissions. This feature offers a direct link, saving time and reducing confusion when auditing or updating permissions and information within the system.
Apply Credit Transfers to Transferred Class Enrolments (AX-16211)
When transferring a Learner part-way through a class enrolment, it is likely that one or more units will already be completed. Often this would mean that the incomplete Units would be moved into the new Class and completed Units stay with the original Class.
The User will now have the option to create a Credit Transfer Unit Enrolment for any Unit that is going to stay in the original Class. This will mean that those Units will now appear in both the old and new Classes for better record-keeping and visibility.
Learning Plan Module Enrolments Report (AX-17346)
In the Learning Plan Module Enrolments Warehouse report, we've added a number of new Fields:
Number of elements
Number of mandatory elements
Number of optional elements
Number of elements completed
Percentage of elements remaining
Percentage of elements completed
This will allow for better reporting on progress for Learners through Learning Plans to help Trainers better identify when a Learner may require additional support or how they are progressing in general.
Adjust Expected Funding Payment Amount (AX-15835)
We've added the ability to adjust the expected funding amount to be received for specific class enrolments. The overridden value will be used for all Contract Reconciliation calculations in place of the value set against the linked Contract Schedule. This allows you to make changes for outlier enrolments to ensure the funding you expect to receive is accurately reflected in the system without needing to create and apply custom Contract Schedules.
Short Course Learner Billing Option Positioning (AX-16741)
We've increased the visibility for the Short Course Learner Billing options on both the Workshop Type and Qualifications pages. These changes are designed to improve the accessibility of this feature for administrators, making it easier to ensure the correct option is selected.
Agreement Signature Requests Warehoused Report (AX-17422)
We've added the Agreement Signature Requests as a Warehoused report, for greater Reporting and Workflow flexibility
Moodle Plugin Update (AX-18648)
We've introduced a new version of the Moodle Plugin, which includes updates to the aXcelerate SSO authentication plugin to align with Moodle 3.3 requirements. Please note that if you update your plugin, you'll need to re-enter the SSO Encryption Key in your aXcelerate SSO settings in Moodle.
New Funding Source: 'TWP - Territory Workforce Program' (AX-18704)
We've added a new funding source, 'TWP - Territory Workforce Program,' specifically for NT, updating the options for funding source selection.
AX-18654 - An issue has been resolved where the Apprenticeship/Traineeship fields were not visible in the Template Builder.
AX-17647 - An issue has been resolved where the Assessment Name displayed on the Learning Plan Enrollment view differed from the Learner Portal.
AX-18004 - An issue has been resolved where the export to PDF and XLS on the Class Matrix was not displaying all Enrollment dates.
AX-18253 - An issue has been resolved where the v2/course/instances endpoint was failing to find some records.
AX-18296 - An issue has been resolved where the loading/saving indicator would appear behind an uploaded file when saving a Note on the Marking Page.
AX-18305 - An issue has been resolved where Learners were unable to view or download their Certificates in the Mobile view of the Learner Portal.
AX-18332 - An issue has been resolved where fields, such as Trainee Full Name, were not populating correctly when previewing the template in the Admin Portal.
AX-18356 - An issue has been resolved where the Employment Status terminology was incorrect in the VET-related details section for Contacts.
AX-18377 - An issue has been resolved where Notes could not include horizontal lines in the Contact profile.
AX-18378 - An issue has been resolved where dynamic fields were not populating correctly in Email Confirmations.
AX-18399 - An issue has been resolved where filters would behave incorrectly on the Trainer Competencies page.
AX-18404 - An issue has been resolved where the Purchase Order number was missing in the Invoice for Class Enrollments through EOF.
AX-18435 - An issue has been resolved where longer titles would display incorrectly on the Assessment Run page.
AX-18452 - An issue has been resolved where Partner users were unable to access the Partner Credit Utilisation Report.
AX-18458 - An issue has been resolved where the Response Log did not display correctly when marking an Assessment Question multiple times.
AX-18514 - An issue has been resolved where content would be repeated across multiple pages when printing an Assessment Student Record.
AX-18606 - An issue has been resolved where Assessments in the Assessment view were not correctly ordered.
AX-18655 - An issue has been resolved where the Update Enrolment Button would display incorrectly when printing an Enrolment.
AX-18682 - An issue has been resolved where the Timezone field could not be updated in the System Settings.
AX-18720 - An issue has been resolved where the Workshop Type page did not consistently show the Qualification Stream Name and Version name with the associated Units.
AX-18319 - An issue has been resolved where the User Profile thumbnail in feedback/note/evidence while marking were not displayed correctly
AX-18726 - An issue has been resolved where using a Unit Custom Field in a Multi-Row Template would cause other fields in the Template to display incorrectly.
Help Request Reply Interface Changes (AX-18303) Ideas Forum
We have expanded the message reply field to make it easier to manage large amounts of content while responding to Help Requests. This update also ensures better compatibility across different devices.
Class Enrolments Invoicing Report Additions (AX-18091)
We've made enhancements to the Accredited Enrolment Invoices report by adding the following fields:
- Invoice To Contact ID
- Invoice To Email Address
- Invoice To Organisation
- Invoice To Full Name
These additions provide you with more detailed information for your invoicing needs.
Online Assessment Reports Additions (AX-18092)
Failed has been added as a status filter to both Online Assessment Enrolments and Online Assessment Attempts reports to help better track the results of Online Assessments. This status is shown when an attempt is unsatisfactory and there are no attempts remaining.
Improved Assessment Navigation (AX-18348)
Selecting an Assessment in the Learner Portal under the Recent Results tab with the status of Try Again will now take you directly to the Assessment Results tab to help streamline the experience for Learners reattempting Assessments.
Performance improvements for Class Update Page (AX-18364)
We have improved page loading speeds for the Class Update page for users with over 100 assessments.
Global XSS Protections (AX-18368)
We have enabled global cross-site scripting protections for security reasons.
AX-17412 - An issue has been resolved where Resources appeared in the Learning Plans where Units were not linked to Learner Enrollments.
AX-17573 - An issue has been resolved where 'Page not Available' was encountered during the export of credit notes in MYOB Details V19 Export.
AX-17580 - An issue has been resolved where when uploading a new contact photo, the previous photo was still shown.
AX-17793 - An issue has been resolved where some administrators were not able to view the academic transcript.
AX-18124 - An issue has been resolved in the Utilisation report when running as a .csv download from the report queue.
AX-18173 - An issue has been resolved where Trainers with Learning Plan Permissions would receive error modals when attempting to view Learning Plans.
AX-18174 - An issue has been resolved where a page not found error was displayed on the Manual Invoice Page when no Enrollment date is set for the Unit.
AX-18218 - An issue has been resolved where Assessment items could be published with invalid data.
AX-18230 - An issue has been resolved where the organization’s Invoice Due Date Offset displayed the wrong value.
AX-18238 - An issue has been resolved where the loading indicator for Matching Lists was not centred.
AX-18242 - An issue has been resolved where batched commissions were sometimes not updated when adding a note in bulk.
AX-18247 - An issue has been resolved where Certificates could not be created for Contacts with extremely long email addresses.
AX-18249 - An issue has been resolved where the Help Requests were not displayed on the Contact page.
AX-18262 - An issue has been resolved with the default time frame displayed on the initial load of the calendar.
AX-18294 - An issue has been resolved where including "#" in Assessments would cause errors.
AX-18302 - An issue has been resolved where the document upload step in the agent portal would not show the checklist.
AX-18316 - An issue has been resolved when uploading evidence and feedback on the Marking Page of the Assessment.
AX-18334 - An issue has been resolved which caused errors in Auto Contract Reconciliation.
AX-18347 - An issue has been resolved where using special characters in answers for Assessment questions could prevent students from submitting their attempts.
AX-18379 - An issue has been resolved where adding items to Learning Plans could cause errors.
AX-18445 - An issue has been resolved where tables had inconsistent styling between Authoring and preview/render.
AX-18602 - An issue has been resolved where users couldn't update the Finance Code under the Partner Profile.
AX-18611 - An issue has been resolved that was preventing non-users from signing Agreements.
AX-18616 - An issue has been resolved where the Attendance Progress Field was not displayed in the Template Builder.
What's New in September
Agreement Completion Notification (AX-17288) Ideas Forum
Based on User feedback we have implemented completion notifications for Agreements. Whenever an Agreement is completed, an automated notification email will now be dispatched to each signee to inform them the Agreement is complete and include the finalised document. This update guarantees that all stakeholders are kept well-informed and up-to-date, fostering better communication and collaboration within the platform.
Improved Turnitin Banner Display (AX-17907)
The similarity score for Turnitin has been relocated to a dedicated section within the submission marking interface for Model Answer questions.
Enhanced Performance for Class Assessments View (AX-17786)
We have improved the performance on the Class Assessments View. The data on this page should now load faster, particularly for Classes with more than 200 Assessments.
Singular Name Detection in Contact Merge (AX-18026)
When Merging Contacts, it is now possible to match contacts with singular names by their given name. This means that you can easily merge duplicate contacts with single names, making it easier to keep your contact list organised and up-to-date.
Consistent Styling for Content in Learning Plans (AX-17490)
To help align the Authoring experience with what the Learner will see, we have made adjustments to our content editor to ensure that the styling in the Learning Plan matches the editor's preview.
Class Enrolment 'Attendance Progress' Template Field (AX-16962)
We have added a new Template Field called 'Attendance Progress' for Class Enrolments. This will enable the inclusion of Class Attendance data in Templates and improve enrolment communication.
Module Name Filter in Learning Plan Module Enrolments Report (AX-15621)
You can now easily filter the Learning Plan Module Enrolments - Warehoused report by Module Name, enabling better reporting and workflows based on Module completion.
New Duplicate Matching Options when Bulk Enrolling (AX-18021)
When enrolling Learners for In-House Workshops in bulk, you can use new duplicate matching options such as "Only Email Address" and "Only USI" for more precise Enrollment management.
Invoice Numbers in In-House Workshops (AX-18311)
It is now easier to manage your invoices for In-House Workshop bookings with invoice numbers now displayed in the "Add to Existing Invoice" dropdown.
Streamlined Template Fields (AX-18345)
With the implementation of the Template Fields Panel on the right-hand side of the Template Builder, the legacy list of template fields below the editor is no longer necessary and has been removed to reduce clutter and allow us to more easily keep field information up to date.
New Funding Source for NSW/ACE AVETMISS Reporting (AX-18293)
The 'TSB - Targeted Skills for Small Business' funding state code has been added for NSW/ACE AVETMISS Reporting.
AX-17618 - An issue has been resolved in the response editor for Help Requests, where the internal note checkbox was displaying incorrectly and the add file button was difficult to access.
AX-18401 - An issue has been resolved where the Assessment Learner Submission would not display in the Assessment print view.
AX-16170 - An issue has been resolved where long names would display incorrectly in Classes.
AX-17622 - An issue has been resolved where the wrong message was displayed while updating a Workshop type.
AX-17742 - An issue has been resolved where Workshop Attendance Signatures Timestamps wouldn't display in the User's local timezone.
AX-17766 - An issue has been resolved where manual text area fields did not display correctly in Agreements.
AX-17811 - An issue has been resolved where an error would display when attempting to merge duplicate contacts.
AX-17888 - An issue has been resolved where HTML tags were not removed from the surname and given name during Bulk Learner import to a Workshop.
AX-17936 - An issue has been resolved where Outlook calendar email notifications were being sent to Users even when the calendar fields hadn't changed.
AX-17945 - An issue has been resolved where Section Titles were not displaying in the Assessment Print view.
AX-17970 - An issue has been resolved where NE status units could not be selected when the user chose the "All" option when Bulk Setting Outcomes.
AX-18024 - An issue has been resolved where duplicate scheduled events were being created when updating a schedule in Work-Based Learning.
AX-18063 - An issue has been resolved where Learners would receive an error when searching for Resources in the Learner Portal.
AX-18175 - An issue has been resolved where the Content Pending Approval widget did not display all results in the Admin Dashboard.
AX-18218 - An issue has been resolved where Assessments could be published with invalid data.
AX-18223 - An issue has been resolved where Term to Definition wouldn't stay selected when reopening questions for Matching Lists.
AX-18256 - An issue has been resolved where Assessments didn't appear in the E-Learning view of the Workshop View page.
AX-18261 - An issue has been resolved where "Create Contact as Supervisor User" in WBL would not update.
AX-18264 - An issue has been resolved that prevented access to the Inactive Classes table.
AX-18265 - An issue has been resolved where only Trainers could sign off on Attendance Signatures.
AX-18304 - An issue has been resolved where Partners were unable to Preview Certificates in the Workshop's Print Certificate area.
AX-18312 - An issue has been resolved where Learners could not open their Marked Assessment in the Learner Portal.
AX-18324 - An issue has been resolved where Evidence in Assessments would not display Attached Images correctly.
Multi-Enrol Template Fields on Agreements (AX-17805) Ideas Forum
Multi-Enrol Template fields are now supported when issuing an Agreement for multiple enrolments which can be using the Template action from a Contact Profile. This allows you to include information aggregated from multiple enrolments - like [Multi-Enrol First Commencement Date] - within Agreements. Agreements issued for multiple enrolments will now also be linked to each of the enrolments selected and will be accessible when viewing the enrolments.
Assessment Navigation Improvements for Accredited Workshops (AX-17885)
When an Assessment is associated with an Accredited Workshop, a link to the Accredited Workshop is now available in the Assessment marking interface. This makes it easier to locate or return to the linked Worskhop when marking Assessment Submissions.
Learning Plan SCORM Completion Improvements (AX-17701)
When a Learner finishes a SCORM activity within a Learning Plan with the 'Skip SCORM overview page' option enabled, the page will now be updated to ensure that the SCORM activity displays the updated status. This ensures the Learner has access to the most current and accurate information and is able to easily proceed to the next element in their Learning Plan.
Assessment Mapping Copied by Default (AX-17978)
The 'Copy Assessment Mapping' option is now enabled by default when creating a new Assessment version in the Assessment authoring area as we received feedback that users want to enable this option more often than not.
Deprecated Legacy User/Login API (AX-17923)
Our legacy user/login API endpoint has been updated and no longer accepts usernames and passwords. This method of authentication has been obsolete for two years, and it may cause system issues if still in use. For information on how to implement a student login mechanism, please refer to our API documentation.
Bulk Update Assessments Performance Improvements (AX-17787)
We've significantly improved the page load speed when bulk-updating assessments from a Class, to help make this a smoother experience.
New USI Creation Evidence Types (AX-17232)
We've expanded the options for creating USIs by adding two new evidence types:
- Non-Australian Passport (New Zealand)
- Aviation-Maritime Security Identification Card
We've also updated the label for "Visa (with Non-Australian Passport)" to "Non-Australian Passport (with Australian Visa)".
New Queensland State Funding Source - VET Emerging Industries (AX-18084)
We have added a new State Funding Source for Queensland enrolments - VET Emerging Industries (VEI) which is available in the Funding Source field against Class Enrolments.
Template Field Support for Unit Enrolment Custom Fields (AX-17440)
We now support Template Fields for Unit Enrolment Custom Fields. These fields can be added to Unit-related Multi-Row templates allowing you to include this information dynamically in communications.
AX-17923 - An issue has been resolved where an error would display when accessing Learner Help Requests.
AX-16036 - An issue has been resolved where the Enable Assessment Mapping checkbox wouldn't retain submitted values when updating or adding a Qualification.
AX-16852 - An issue has been resolved where the Agent Commission reference field was limited to 50 characters.
AX-16982 - An issue has been resolved where the tooltip for the Trainer Evidence Log table was unclear on how the expiry/renewal date was calculated.
AX-17318 - An issue has been resolved where Templates wouldn't be sent to recipients added on the send email page after deselecting all but one class/workshop recipient on the Template preview page.
AX-17530 - An issue has been resolved where the Trainer select on the new Workshop page displayed only competent trainers, even when the account Trainer Competencies setting was turned off.
AX-17560 - An issue has been resolved in the Merge Labels feature where the label layout on the first page affected all pages.
AX-17659 - An issue has been resolved where it was unclear what had occurred when a global login lacks a verified email or phone.
AX-17705 - An issue has been resolved where signing out via the My Account screen did not redirect users to the login screen for their subdomain.
AX-17725 - An issue has been resolved where clicking Calculate on the Automated Tasks table would redirect to the wrong page.
AX-17759 - An issue has been resolved where the ability to transfer between classes was prevented if there was a linked work placement.
AX-17768 - An issue has been resolved where users could access the Trainers area without the Trainer Management permission.
AX-17797 - An issue has been resolved where Learning Plans could display the wrong version of an Assessment.
AX-17846 - An issue has been resolved where thumbnails in enrollments for WBL would display incorrectly.
AX-17868 - An issue has been resolved where the icon positioning for the download button and close button on a Work-Based Learning activity was incorrect.
AX-17893 - An issue has been resolved where attached Images and User thumbnails were not displayed on the Learner Portal Assessment Results page.
AX-17901 - An issue has been resolved where an error would be displayed when enabling Group Pricing in a Workshop.
AX-17905 - An issue has been resolved where the Contact's name was not displayed correctly when generating Merge Labels.
AX-17927 - An issue has been resolved where filters would not display correctly in the Automated Task interface.
AX-18168 - An issue has been resolved where Learners were not redirected to the correct learner-specific login page.
What's New in August
User Account Status in Report Builder (AX-15604) Ideas Forum
With the addition of the Account Status field in the Report Builder, Users will be able to identify when Learners have first logged into their Learner Portal. This will allow for clearer insights into Learner engagement while also allowing for automatic actions to be triggered via Report Row Event Workflows once the Learner starts using the system. Account Status will be available as a Display Field and Filter in the Class Enrolments, Contact Details, Users, and Workshop Bookings Reports.
Collapsable Contact Custom Field Section (AX-17677)
Contact Custom Fields are frequently utilized and can cause the Contact page to seem cluttered when many fields exist in your account. To assist with this, we've included the option to collapse this section when viewing the Contact page, and it will now be collapsed by default if you have more than 30 in your account.
VFH / VSL ID Template Fields (AX-17283) Ideas Forum
A dynamic Template field has been added for VFH / VSL ID to allow Vet-Fee Help & Vet Student Load IDs to be included in communication Templates.
Qualification Stream in Class Enrolment Page (AX-16723)
The Qualification Stream name is now displayed next to the Qualification on the Class Enrolment Page to help distinguish between enrolments in different Qualification Streams more easily.
Contact Custom Fields in Attendance-related Reports (AX-17187)
Contact Custom Fields are now available in Attendance-related Warehoused Reports as filtering and display options, allowing you to include more customised information about Contacts when viewing attendance data.
Short Course Billing Indicator on Workshops (AX-17588)
For our customers on our Hybrid Pricing model, we've added an indicator to Workshops and Workshop Types to indicate whether the Learner Billing model will follow Short Course or Long Course pricing to give more clarity to billing implications.
Trainer Fee Template Field in Workshops (AX-17601)
Workshop Trainer Fee has been added as a dynamic template field to allow the information about the Trainer Fee for a specific Workshop instance to be included in communication templates.
AX-17383 - An issue has been resolved where the Send Template button was not populating all grouped Workshops correctly.
AX-17602 - An issue has been resolved where the editor for Contact Notes did not display information correctly when it had been copied from another system.
AX-17649 - An issue has been resolved where selected checkboxes within a generated template were not remaining selected after being received via email.
AX-17710 - An issue has been resolved where duplicate Online Assessment enrolments did not have to be deleted when merging duplicate contacts.
AX-17728 - An issue has been resolved where XERO import data was displaying invoice ID instead of invoice number.
AX-17743 - An issue has been resolved where day names in the WBL Schedule were not displaying correctly.
AX-17751 - An issue has been resolved where users were unable to select the desired format for exporting their MYOB data.
AX-17754 - An issue has been resolved where learners encountered an error message when accessing Legacy Assessments via the Learner Portal.
AX-17776 - An issue has been resolved where Assessments would display incorrectly when printing.
AX-17791 - An issue has been resolved where Trainers' updates were not accurately reflected on complex dates after editing.
AX-17810 - An issue has been resolved where special symbols were removed from Assessments after duplication.
AX-17838 - An issue has been resolved where Complex Dates were not properly ordered on the Workshop Attendance marking page.
AX-17856 - An issue has been resolved where certain characters would display incorrectly in Contact Notes.
AX-17859 - An issue has been resolved where Assessments were not visible in the Dashboard's Assessment To Do section.
AX-17894 - An issue has been resolved where the Assessor Guide displayed a Student Submission box and Model Answer box with criteria unnecessarily.
AX-17898 - An issue has been resolved where a question could always be auto-marked as incorrect after switching between Single and Multiple Choice question types.
AX-17913 - Resolved an issue where Custom Components would display incorrectly when Authoring content.
AX-17966 - An issue has been resolved where the Partner Credit History page was blank for client accounts.
System Fields (AX-13631)
We are thrilled to introduce a new feature called System Fields, which enables you to control access to particular information within the system based on permissions. With the System Fields feature, you have the ability to set permission levels for specific fields in contacts. When a field is restricted, users will not be able to view the data in most areas of the system. This feature is primarily utilized to safeguard Personal Identifiable Information from your user base or to hide unnecessary fields and declutter your system.
This feature will be available for all Turbo Users and can be enabled in the Additional Options tab of the System Settings. For more information check out our Help Documentation.
Assessment Management Performance Improvements (AX-17736)
Significant performance improvements have been made to the Assessment Management area. Viewing Assessment data and editing Assessment settings should now be considerably faster, particularly for users who have a large volume of Assessment data within their account. We will also be continuing to make further improvements to other areas that relate to Assessments to continue to make the system load faster and improve the overall experience.
Warehoused Reporting Performance Improvements (AX-17310)
We have recently improved the performance of our overnight process for caching system data to include in Warehouse Reports. These changes will help make Warehoused versions of Reports become available earlier in the day and provide access to key data as soon as possible.
Include Logo in Assessor Guides and Blank Assessments (AX-17796)
Enhance the uniqueness of your Assessments and Assessor guides by adding your company's logo. With this new improvement, blank assessments, summaries, and assessor guides can now display your account logo, improving your branding and identity.
Assessment Authoring Improvements (AX-17778)
Our Assessment Content editor now provides a clearer warning when you approach the content usage allowance when authoring Assessments. Once 50% of the limit is reached, a progress bar and tooltip will be displayed to indicate the amount of remaining content that can be included.
Alternative Email Address in Reports (AX-16096)
'Alternative Email Address' will now be available as a Report Filter and Display Field in all Reports that include Contact information (such as enrolment-related reports) to help make this data be made available more consistently.
Media Previewing Improvements (AX-17801)
When previewing media within the system, users can now click outside of the content being previewed as an alternative way to close the preview. We will be continuing to add more usability improvements similar to this to include more common interactions users will expect from other systems they use.
AX-17576 - An issue has been resolved where Certificate previews would not adhere to System Field limitations.
AX-17303- An issue has been resolved where Complex Dates were not being created for Timetabled Workshops.
AX-17548 - An issue has been resolved where Short Answer and Multi Short Answer responses with less than 20 words were incorrectly queued for Turnitin Similarity Reports.
AX-17138 - An issue has been resolved where users were unable to access the HubSpot integration user link page.
AX-17240 - An issue has been resolved related to importing payments from Xero, specifically addressing invalid status.
AX-17368 - An issue has been resolved on the Bulk Update Assessment Details page, where filtering on a module without assessments resulted in all Assessments being displayed.
AX-17395 - An issue has been resolved where the 'Use NAT00030A' option was selected by default when running AVETMISS reports from National Classes.
AX-17546 - An issue has been resolved where Stripe payments were processed without providing account details.
AX-17598 - An issue has been resolved where learners couldn't download previous incorrect response upload files from within the Assessments page.
AX-17613 - An issue has been resolved where editing Business Role Responsibility names would not display validation messages.
AX-17626 - An issue has been resolved where an error would occur when accessing evidence for each question of a student submission in Safari.
AX-17679 - An issue has been resolved where the Return without saving button in the Core Settings would direct to the incorrect page.
AX-17696 - An issue has been resolved where students couldn't view Unit Enrolments in the Learning Portal.
AX-17697 - An issue has been resolved where Learners could be enrolled even when deselected when enrolling in Workshops with Assessments.
AX-17707 - An issue has been resolved in Learner Messaging where Users were unable to remove uploaded files without refreshing the page.
AX-17713 - An issue has been resolved where the settings for automatically assigning Unassigned Requests in the Learner Portal were not being saved correctly.
AX-17747 - An issue has been resolved where Users were unable to download Evidence for Log Entry Activities in WBL Admin.
AX-17761 - An issue has been resolved where in Assessment Authoring dialog windows would remain open on the Users screen indefinitely and would not close correctly.
AX-17770 - An issue has been resolved where units that commence on the 1st of January would be incorrectly allocated to the previous year when calculating fees capped by calendar year (WA only).
AX-17772 - An issue has been resolved where Learners were unable to transition from superseded qualifications due to decommissioned Funding Sources.
AX-17795 - An issue has been resolved where unicode characters would display in non-HTML inputs causing formatting issues.
AX-17803 - An issue has been resolved where forward slashes in the URL would cause navigation issues.
AX-17808 - An issue has been resolved where users were not able to view inactive instances in archived Assessments.
AX-17809 - An issue has been resolved where when selecting a Contact for a Placement, the contact would not remain selected.
AX-17835 - An issue has been resolved where the Ask a Question prompt would still appear in the Learner Portal when the Setting was disabled.
AX-17839 - An issue has been resolved where duplicate Evidence was being displayed in the Learner Portal.
AX-17890 - An issue has been resolved in Certificate Templates where more than one Certificate Field is used in a Custom Text Element causing an error.
'Stay Signed In' Option for aXcelerate Login (AX-17669)
For the convenience of users who commonly log in from their own personal devices with their email address or mobile number, we have added the opportunity to "Stay signed in" via a checkbox on the login page. Selecting this will keep you logged into your global account in that browser for up to 28 days, meaning these users will not need to log in again or enter their Multi-Factor Authentication code unless they explicitly sign out.
Link Learner Help Requests to Learning Materials (AX-17189)
For added clarity both for the Trainer and Learner, Learners can now create Learner Help Requests that are directly linked to particular learning materials including Lessons and eLearning modules. This should mean better communication when a Learner needs help with a specific Learning Resource as they are able to contextually link the content they are having issues with. For example, when a Help Request is opened by a Learner who is undertaking a Lesson, it will be automatically linked to the Lesson they are currently completing.
The Learner Portal Assessment interface has also been updated to have an 'Ask a Question' option at the top of the page for Learners to submit Help Requests.
WA Fee Capping for Employer Contribution (AX-16121)
A 'Max Amount Per Calendar Year' limit can now be applied to Western Australian Finance Models for Employer Contributions in addition to Learner Contributions to help WA training organisations follow funding regulations.
Additional Email Address in Contact Enrolment Form (AX-16128)
The Contact Enrolment Form used to enrol Learners into Classes and Workshops will now include a field for Alternative Email Address, making it easier to assign a secondary email to contacts at the point of enrolment.
Workshop Type Selection for Timetabling (AX-16050)
A Workshop Type can now be selected when Timetabling Workshops from a Class. Previously this was only available for accounts with ELICOS enabled and would default to the Unit Code.
Organisation ID Display Fields in Class Enrolments Report (AX-17429)
Organisation ID and Organisation Optional ID have been added as Filters and Display Fields to the Class Enrolments - Warehoused Report to help export Organisational data to align with external systems.
Create Help Requests From the Learner Portal Support Menu (AX-17623)
Learners can now quickly create a new Help Request from the Support Menu in the top navigation bar of the Learner Portal.
MFA Setup Display Improvements (AX-17692)
We have made minor UI improvements to the assigned MFA device interface to make the process of copying the Secret Key more clear.
Assessment Ordering Improvements on Templates (AX-17464)
Assessments displayed in communication Templates using the [Assessment Task Name] field will now display in alphabetical order.
AX-17435 - An issue has been resolved where the Assessment editor component alignment was incorrect when using the Firefox browser.
AX-17472 - An issue has been resolved where the "Notify Trainer" option was disabled when creating a new workshop with the inclusion of a trainer/assessor.
AX-17503 - An issue has been resolved where hovering over a Calendar event in the Work-Based Learning area would display incorrectly.
AX-17523 - An issue has been resolved where the qualification date field on the Certificate Template was not being hidden correctly when the "Show Qualification Enrolment Date" was deselected.
AX-17529 - An issue has been resolved where symbols added to the Code and Description fields within a Contract were being converted into HTML code.
AX-17533 - The error messaging has been improved to better inform users when a Contact Merge fails due to a database error.
AX-17562 - An issue has been resolved where enrolling inactive Contacts into an In-House workshop via the Bulk-Enroller would cause an error. Inactive Contacts will now be bypassed during the bulk-enrol process and a message will be displayed to users indicating which Contacts were excluded.
AX-17570 - An issue has been resolved where the start date of SCORM learning activities were not displaying correctly in the Academic Transcript.
AX-17592 - An issue has been resolved where the Log section of assessment question submissions would not load correctly.
AX-17613 - An issue has been resolved that caused a JS error to appear and the Create button loading animation to not stop when adding a very long Responsibility name.
AX-17632 - An issue has been resolved where some Admin users were receiving a 403 error when using the Launch as Learner feature.
AX-17640 - An issue has been resolved where long Learner Help Request Subjects would cause formatting issues for both Learners and Admins.
AX-17671 - A warning now appears when pasting content into the TinyMCE editor that came from the Assessment Preview page to help identify when invalid content is being used. Some improvements have also been made to the way content is copied and pasted into the editor to help resolve issues where text could not be edited when pasted from unknown sources.
AX-17680 - An issue has been resolved where Assessments within a Learning Plan would not load correctly when the Assessment Overview Available Date is a future date and the Assessment Access Date is in the past.
AX-17699 - An issue has been resolved where Contacts were unable to be merged when an Agreement had been issued.
AX-17723 - An issue has been resolved where some Learners were getting access denied errors while accessing part of the Learner Portal when they had a linked Learning Plan.
AX-17737 - An issue has been resolved where clients were unable to save an eCAF integration password longer than 15 characters in length. This has been updated to now support up to 50-character passwords.
AX-17740 - An issue has been resolved in Templates that caused only the first instance of multi-enrollment aggregate fields to be replaced with content when multiple had been added to the Template.
What's New in July
Unit Enrolment Custom Fields (AX-16373)
Custom fields can now be configured for Unit Enrolments which allows you to track additional contextual information about individual Unit Enrolments. This can be helpful for scenarios where training is based on a specific piece of equipment or other specific context that needs to be recorded. This information can be optionally displayed to Learners in their Academic Transcript as well as on the Certificate Validation page. There is also an option to make this information mandatory for marking any unit as completed to help trainers and other users record the data consistently.
Link Learner Help Requests to Specific Assessments (AX-16682)
For added clarity both for the Trainer and Learner, Learners can now create Learner Help Requests that are directly linked to Assessments. This should mean better communication when a Learner needs help with a specific assessment as they are able to contextually link the assessment they are having issues with.
End Dates for Learner Portal Announcements (AX-17302) Ideas Forum
Users now have the ability to set an end date and times for Announcements in the Learner Portal. This gives users more control over the visibility and duration of significant announcements, reducing the need for manual deactivation.
New fonts in the Learner Portal (AX-17460)
To improve visual variety and readability, we have expanded the font selection in the Learner Portal. The newly added fonts, including Questrial, Aleo, Montserrat, Gothic A1, Didact Gothic, and Lato, provide users with more options for personalization. These fonts will also be coming to other parts of the system in the near future.
Preferred Name and USI Columns in Print Attendance (AX-17381)
We have introduced a new column for Preferred Name and split USI Number and Status in the Print Attendance feature. These additions should allow for greater clarity when it comes to preferred names and better security related to USI numbers as now just the status can be confirmed when the USI number doesn't need to be displayed.
Ability to Add Logo to Printed Assessments (AX-17202)
We've recently introduced the ability to include their account's logo in the header when printing Assessments. This customisation option is designed to provide better branding opportunities and enhance clarity for Learners.
Workshop Attendance Template Field (AX-16716)
A new dynamic template field, Workshop Attendance, has been added to the Template Builder. This will allow the number of workshops attended to be displayed when generating documents and communicating with Learners.
Depreciation of Username (AX-17482)
The username field is no longer a default option in reports as it has been deprecated. Although it is still accessible, it is not selected by default and it is recommended to use the contact's full name instead.
Contact Balance added to Contact Details Warehoused Report (AX-17565)
Contact Balance has been added to Contact Details Warehoused Report to display the current balance for a contact including invoices, credit notes and payments.
New Queensland State Funding Source (AX-17571)
We have added a new option for State Funding Sources in Queensland to keep the funding information current. This will include the updated source for Conversion Fee Free TAFE, which can be accessed through the system with code GS5.
AX-17565 - An issue has been resolved where the Warehoused Aged Receivables report would not run correctly.
AX-17394 - An issue has been resolved where some special characters would go outside the text field upon saving in the Unit Page.
AX-17427 - An issue has been resolved where the Workshop Log would update incorrectly.
AX-17497 - An issue has been resolved where blank addresses would not display correctly in Work-Based Learning.
AX-17516 - An issue has been resolved in Assessment Authoring where Headers and Divs could cause formatting issues.
AX-17521 - An issue has been resolved where attempting to delete a Class Enrolment would cause an error.
AX-17536 - An issue has been resolved where some Assessments would not be displayed when viewing Assessment Mapping.
AX-17563 - An issue has been resolved where some contacts imported from Xero would not display correctly.
Secret Key for MFA setup (AX-17411)
To support users who are unable to scan QR codes with their devices, you can now copy the secret key during MFA setup. This code can then be pasted into your authenticator app as an alternative to scanning the QR code to set up MFA.
Learner Portal Mobile View Improvements (AX-16989)
We have significantly improved the mobile experience of the Learner Portal with more consistent navigation patterns and other various visual improvements.
Saving Work-Based Learning Filter Preferences (AX-14855)
Filters that have been selected by a user in the Work-Based Learning admin area will now be saved in the browser to maintain the selection after the page has been refreshed. This improvement aims to enhance the experience for admins by maintaining filter preferences when revisiting the Work-Based Learning area or switching between pages.
New Agreement Signatory Types (AX-17342)
For added flexibility when creating Agreement Templates, we have introduced new signatory fields for the Coach/Mentor and Manager/Supervisor roles associated with a Contact. Custom signatory labels can also now consist of multiple words and include the '/' character.
Additional Assessor Contact Display Information (AX-17144)
To address the challenge of identifying assessors with identical names, we have added Contact ID and Email Address information to Assessor Selection Dropdown Menus. This distinction helps give clarity when selecting and assigning Assessors.
Hiding Unused Agreement Template Builder Fields (AX-17250)
Certain fields in the Template Builder interface that are irrelevant to Agreements will now be hidden when a Template has been set to be an Agreement. This change will help make it clearer which fields are applicable to Agreements and which only apply to standard Templates.
Agreement Contact Note Link (AX-17290)
When sending a Signature Request for an Agreement, the resulting Contact Note will now include a convenient link to the associated Agreement. This helps provide better organisation and referencing of Agreement-related information.
Updated Text File Specifications for WA TAMS (AX-16789)
We have included the new contact field "Residency Status" to comply with the WA TAMS 1.2 reporting standard. This update ensures accurate and comprehensive reporting capabilities.
Manual Template Field Support for Agreements (AX-17317)
Agreement Templates now support manual fields and checkboxes, allowing for more flexible creation options. This will bring Agreement template functionality in line with standard templates within the system.
User Session Updates (AX-17397)
We have implemented an update to how user sessions work in the system for better security and responsiveness. For advanced users of aXcelerate, please note that you can now be logged into only one active account at a time when using multiple accounts on different subdomains. Multiple logins can still be achieved by utilising different browsers or tab groups.
AX-17621- An issue has been resolved where the Assessment Marking Interface would not scroll correctly if there was large content included.
AX-17472 - An issue has been resolved where the Notify Trainer option would not appear when creating a new Workshop.
AX-17321 - An issue has been resolved where the Saleperson’s Name was missing from MYOB export (MYOB detailed v19) for Customer, Invoice, and Credit Notes.
AX-15315 - An issue has been resolved where the AVETMISS Reporting error validation failed to detect missing USIs from a reportable contact.
AX-16094 - An issue has been resolved where an error occurred during the payment processing with eWay Rapid on WordPress.
AX-16561 - An issue has been resolved where the Online Assessment Feedback and Notes Sections had a reduced width, causing a suboptimal display.
AX-16649 - An issue has been resolved where the Finance Statement search would sometimes select the wrong Contact.
AX-17073 - An issue has been resolved where certain Enrolments without a Contract Schedule would cause an error.
AX-17142 - An issue has been resolved where Unit Start Dates would match the Enrolment Date instead of the Workshop Booking.
AX-17292 - An issue has been resolved where the salutation was not populated correctly in Contact Notes when sent to multiple Contacts.
AX-17325 - An issue has been resolved where double quotes in the Template Name would break the name after saving and closing it.
AX-17329 - An issue has been resolved where duplicate Contacts would cause an error when using the Bulk Participant Enrolment feature.
AX-17336 - An issue has been resolved where spaces could display incorrectly in Learning Plans.
AX-17359 - An issue has been resolved where the formatting of Printing Labels would sometimes cause additional pages to be printed or be incorrect.
AX-17370 - An issue has been resolved where the printed Attendance Sheet could display incorrectly.
AX-17391 - An issue has been resolved where files containing square brackets couldn't be uploaded in an Online Assessment.
AX-17423 - An issue has been resolved where Fill-in-the-Blank answers would go to the new line of the text area when viewing the result of the Learner Assessment.
AX-17428 - An issue has been resolved where Manual Invoice Payment without Receipt No could cause an error.
AX-17462 - An issue has been resolved where duplicating workshops resulted in an error.
AX-17468 - An issue has been resolved where viewing previously incorrect answers while reattempting an Assessment would display incorrectly.
AX-17469 - An issue has been resolved where Fill-in-the-Blank answers were always marked as correct in the Preview of the Assessment.
AX-17474 - An issue has been resolved where the Assessment couldn't be saved when the text limit was exceeded.
What's New in June
Agreement Signature Requests Report (AX-17057)
To add to the recent release of Agreements, an Agreement Signature Requests Report is now available to help users conveniently track and report on data related to agreements. This Report will show a line item for each Signatory on Agreements that have been sent through the system and include data related to the status of the Agreement as well as the linked enrolment if applicable.
Ability to display Turnitin Similarity Score in the Learner Portal (AX-16884)
The ability to display Similarity Score results for Learners in the Learner Portal has now been added to the system. This can be controlled via the "Display Similarity Score to Learners" setting in the Web & Other Integrations tab.
Watermark added to Certificates issued from Staging/Test Environments (AX-15208)
We have included a watermark on all certificates generated from the Staging and Testing environments to easily identify certificates that have been issued for testing purposes. This will help ensure the authenticity of certificates issued through the system when used with QR codes and the Certificate Validation Page.
Recipient Logging for Emails sent with Contact Notes (AX-16541) Ideas Forum
When creating Contact Note and emailing it to additional contacts, the recipients of the email will now be recorded in the Contact Note. This update is intended to improve the visibility of who the Contact Note has been sent to.
Additional Display Components for Learning Plans (AX-17206) Ideas Forum
For added flexibility when creating Learning Plans, we have now implemented the Display Components recently made available in the Assessment Authoring Editor. This includes the Info Block, Collapsible Block, Themed Block, Quote Block, Styled List, Card Block, Responsive Columns and Badge Components.
Additional Display Information for Trainer Contacts (AX-16815)
Updates have been made to the contact information display about Trainers and Assessors in several places in the system to help make it easier to identify individuals. Specifically, we now display the email address and ID Trainers and Assessors whenever they need to be selected to ensure that contacts with similar names can be easily identified. We have also included columns for Email and Contact ID to the Trainers table, as well as the Trainer's Email Address on the Trainer Competency Matrix.
Pre-filling RTO number when Verifying Certificates with a Subdomain (AX-17277)
When verifying certificates in the system via the Certificate Validation Page, the RTO number will be automatically filled in to improve the verification process if a subdomain is included in the link (e.g https://[subdomainprefix].axcelerate.com/public/certvalidation/validatecert.cfm). The subdomain for your account can be seen at the beginning of the URL shown in your browser when logged into your aXcelerate account.
Learning Plans with Integrated SCORM Component Improvements (AX-16934)
To create a better flow for Learners, we have now added a new setting to skip the SCORM overview in Learning Plans. If 'Skip SCORM overview page' is enabled, when a Learner clicks on an eLearning element associated with a SCORM package, it will attempt to open it immediately rather than going to the overview page which should create a better experience for Learners. This setting can be accessed from the Learner Portal & App tab of the system settings.
Control Default Settings for Assessment Plagiarism Checking (AX-17405)
You can now choose whether to Enable or Disable Plagiarism Checking by default for each Assessment Type. This will control whether the questions within the Assessment will generate a Turnitin Similarity Score by default or not. Questions within the Assessment are still able to have Turnitin selectively enabled or disabled, this improvement will help make it easier to manage when data is submitted to Turnitin.
Learning Plan Preview Improvements (AX-17225)
When previewing Elements within a Learning Plan, these previews will now open in a new browser tab. This is aimed at making it easier to preview multiple Elements within a Learning Plan without needing to navigate back to the Learning Plan.
Preferred Name displayed in Workshop Trainer Search (AX-15617)
To enhance clarity when selecting a Trainer for a new Workshop, the Trainer's preferred name will now be displayed along with their first and last name. This is already implemented in other sections of the system and this inclusion will align the Workshop page accordingly.
Unlink option for Turnitin added (AX-17295)
The ability to disconnect Turnitin from the aXcelerate system has been made easier by adding an unlink button on the configuration page. This feature will be particularly useful when linking with a new account or when troubleshooting.
AX-17212: An issue has been resolved where formatting in the Event Description would not be included in an Outlook Event when using the Outlook Calendar Integration.
AX-17094: An issue has been resolved where the default Contact Source field would vary depending on how the contact was created.
AX-15590: An issue has been resolved where the Workshop Log page and the Workshop Edit page would display a different last updated User and Time.
AX-17188: An issue has been resolved where the Population Count did not properly reflect all possible students that could be sent the LE/ES survey for the Reporting Year.
AX-17195: An issue has been resolved where some special characters would display incorrectly when editing a qualification.
AX-17196: An issue has been resolved where searching for a Workshop the link to a Class could cause the page to display incorrectly.
AX-17201: An issue has been resolved where the trailing zero would get removed when adding a mobile number on the participant's spreadsheet during Workshop Bulk Enrolment.
AX-17355: An issue has been resolved where the Turnitin API token could be stored incorrectly when updating multiple times without refreshing.
AX-17386: An issue has been resolved where the Assessment Preview would always show unsatisfactory results, even when answering all questions correctly.
Custom Help Documentation in the Learner Portal (AX-16938) Ideas Forum
Help Guides in the Learner Portal will now be configurable to link directly to Custom Help Documentation. This feature enables you to provide personalised support resources and documentation to Learners, ensuring they have easy access to the help they need within the platform.
Multi Short Answer Support for Turnitin (AX-16971)
We have enhanced our integration with Turnitin to support plagiarism checking for Multi Short Answer Questions. This improvement will ensure academic integrity is maintainable whilst continuing to use aXcelerate's range of question types.
Custom Fields Options for Bulk Workshop Duplication (AX-16212)
When duplicating Workshop instances there was previously no way to include any Custom Fields associated with a Workshop. A new option has been added for 'Workshop Custom Fields' beneath the new instances table which will allow the new instances to be created with the same Custom Fields attached. By default, this checkbox will be enabled, however you can choose to exclude them by simply unchecking the box.
Allow option for the Stripe Integration to not require Shipping Information (AX-16912)
A new setting has been added to the Stripe Integration to control if Shipping Information will be tracked for transactions. The setting can be found in the Stripe section of the Web & Other Integrations tab of the System Settings. Shipping Information is a required field for using Afterpay, however if Afterpay isn't enabled, the Shipping Information may not need to be captured for your integration. Enabling the 'Hide Shipping Information' will remove the shipping information requirement from the checkout page.
Key Contact Filter for the Contact Details Report (AX-17068)
The Contact Details Warehoused report now has new filters for finding anyone who is an organisation Key Contact or a Payer Contact. This should allow for greater visibility on Contacts who have been configured for these specific roles within the organisation without the need to dig through multiple records.
Email Template Improvements (AX-15618)
For improved clarity, we have updated the Email Template fields to display that the Subject line is not compulsory and added a placeholder for that field. Although previously listed as compulsory, the Subject field could be left blank and the receiver would simply receive an email with the subject of 'no subject'.
Manual Workshop Booking Confirmation Invoice Improvements (AX-16049)
To streamline the Workshop Booking process, we have introduced the option to attach an invoice directly along with a Workshop Booking Confirmation email. This allows you to include invoices when sending manual Workshop confirmations without having to use System Generated Booking Confirmations and still store the relevant information at the time of sending.
Setting to make Domain field mandatory for Workshops and Classes (AX-16835)
To enhance data accuracy and organisation, we have introduced a new system setting that controls whether the Domain field is mandatory when creating or updating workshops and classes. This will be useful for larger organisations that are segregated at a Domain level and will always need this field populated for accuracy in their records.
USI Management added for Partners (AX-17161)
The ability to access USI (Unique Student Identifier) management has now been added for Partner users. This enhancement enables Partners to conveniently perform necessary tasks related to USI Management directly for improved efficiency and usability if given the requisite permissions.
AX-16680 - An issue has been resolved where notes in the Quality register would not display correctly.
AX-16738 - An issue has been resolved where Organisation Notes were displaying incorrectly.
AX-16753 - An issue has been resolved where the AVETMISS Validation workflow was exporting errors that did not exist.
AX-16783 - An issue has been resolved with SVTS Reporting inconsistencies.
AX-16892 - An issue has been resolved with complex dates in the Template Builder panel.
AX-16918 - An issue has been resolved where certain Template Fields were not populating for Tentative Enrolments.
AX-16930 - An issue has been resolved when switching Courses for Class Enrolments when viewing on a Mobile Browser.
AX-16958 - An issue has been resolved where Learners could create duplicate Bookings in a Workshop.
AX-16959 - An issue has been resolved where Lost opportunities were being displayed incorrectly within the system.
AX-17053 - An issue has been resolved where quotation marks would cause issues with Workshop Names and Location Fields.
AX-17072 - An issue has been resolved certain files in AVETMISS Reporting would cause an error.
AX-17092 - An issue has been resolved where certain symbols were displaying incorrectly in Certificate Names.
AX-17094 - An issue has been resolved where the Contact Source default field would be set incorrectly depending on the creation source.
AX-17114 - An issue has been resolved where E-Learning sorting by Start date was not sorted by default on the View Contact page.
AX-17165 - An issue has been resolved where questions would display incorrectly in the Learner Portal.
AX-17183 - An issue has been resolved where the Competencies could not be saved when creating an Assessment as a Role-Based Learning activity.
AX-17199 - An issue has been resolved where Activity Cards were not displaying correctly in the Learner Portal.
AX-17268 - An issue has been resolved where Assessments were displaying incorrectly when they had been Auto-Marked.
AX-17286 - An issue has been resolved where the MFA (Multi-Factor Authentication) codes could not be reentered if entered incorrectly.
What's New in May
Agreements - Streamlined Document Signing (AX-14929) Ideas Forum
We are excited to announce the release of Agreements, a new feature which allow you to embed signatures in communication templates to efficiently manage and track signing off on crucial training-related documents within the system.
Agreements allow you to add multiple signatories to a single agreement, including both auto and manually assigned contacts. Signatories can also provide comments to facilitate comprehensive collaboration and approval processes. Easily track and view the status of agreements within the system including setting due dates and expiry dates. Once all signatories have signed, the document will be automatically converted to a PDF file and stored in the Contact's Portfolio to ensure easy access and organisation.
Agreements are available as part of aXcelerate Turbo and can be enabled on Standard Accounts for an additional fee. Check out our Agreements Help Article, watch our SHOT or reach out to our Customer Success team for more information.
Learner Help Requests in the Learner App
Learners will now be able to manage communication on the go with Learner Help Requests coming to the Learner App. To better align the Learner experience between the App and the Learner Portal, Learners will now be able to create and view Learner Help Requests within the App. Learners will have access to all the same features as they have in the Learner Portal with the convenience of the mobile view.
Student Response and Model Answer Enhancements (AX-16975) Ideas Forum
The colour shading for Student Responses and Model Answers has been updated to enhance visibility and readability when marking. This will help markers identify the individual sections at a glance and highlight if the student has not submitted a response.
Additional Print Attendance Fields (AX-15981)
When Printing Attendance there are now additional fields available for Contact ID, USI and Preferred Name. This will allow for greater clarity when there are duplicate names for Learners enrolled or where additional information is required for accuracy. The addition of the USI field will also make verification easier both for registration and exemption statuses.
Resolved Learner Help Requests Improvements (AX-16877) Ideas Forum
When viewing a resolved help request, the send message area will now be hidden until the Learner selects 'I still have an issue'. This change should reduce accidentally reopened requests and the associated administration required to close them off.
Workshop Coordination Type Configuration (AX-16836)
A new setting has been introduced that allows users to configure the default Workshop Coordination Type. This will allow users to have the most frequently used workshop type be selected by default when creating new workshops. The new setting can be configured in the Additional Options tab of the System Settings.
Assessment Marking Improvements (AX-17117)
Updates to Assessment Marking have been made to improve support for Assessments with many enrolments. When loading Assessments from a specific enrolment, now only that specific enrolment will be loaded to improve load times for high volume Assessments with the option to expand to multiple still available. In addition we have also improved the way Assessments are loaded to ensure a better experience overall.
New Unit of Competency Expiry Report (AX-16126)
A new report has been created to better display the status of Units of Competencies. The Unit of Competency Expiries report will be available as a Warehoused report and will provide insight on unit expiry information.
Workshop Bookings Report Filters (AX-16151)
The Workshop Bookings Report can now be filtered by Workshop Booking Statuses, allowing for better customisation and analysis. Previously this was only able to be filtered for via the Key Participant Status filter however this was not sufficient and has now been expanded to all Workshop Booking statuses for the Participant Status field for greater flexibility.
Contact Details Warehoused Report Filters (AX-16213)
Alternative Email Addresses have now been added as both a Display and View filter for the Contact Details - Warehoused report. This should provide better clarity for use-cases such as having Guardian email addresses stored in the Alternative Email section or similar.
Additional filter for the Organisation Details Live Report (AX-17027)
The ability to filter by Organisation Categories in the Organisation Details Live Report has been added to the system. This was previously only available in the warehoused report however due to User feedback, this has now been added to the Live report.
Ability for Administrators to remove MFA for Logins (AX-17048)
Administrators and trainers with User Management permissions will now have the ability to remove any user's MFA device, which will enable that User to recover system access if their device is lost. The user will be notified via email and a system contact note will be added if MFA is removed.
Learning Plan Improvements (AX-13639)
Adjustments have been made to the animations when scrolling and expanding sections in Learning Plans to provide a more intuitive experience for users. These changes should also make the interface more responsive making Learning Plans easier for Learners to use.
Additional Qualification Template Fields (AX-15678)
New fields have been added to the Template Builder including Qualification Optional ID and Qualification Version. These are fields that are already recorded against Qualifications in the system but will now be available when putting together templates as required.
Invoice Number Search Improvements (AX-17028)
The Invoicing search within Finance Management now allows you to search by partial invoice numbers, making it easier to locate specific invoices.
Online Assessment Marking Enhancements (AX-17056)
A 'No Response Provided' message has been added for Matching List and Multi Short Answer question types when Learners do not provide an answer. This was requested for greater clarity when marking to ensure more consistent grading and feedback.
AX-15995 - An issue has been resolved where linking Units of Competencies to Workshop Types could cause an error.
AX-16520 - An issue has been resolved where the latest assessment version was not being displayed from the Bulk Update Assessment Details view page when filtering by modules.
AX-16826 - An issue has been resolved where linked Qualification streams were not visible when updating a Workshop type.
AX-17036 - An issue has been resolved where outgoing system emails were not being sent due to the presence of commas in the client's outgoing mail settings primary sender name.
AX-16931 - An issue has been resolved in the payment upload auto contract reconciliation tool where approved underpayments or overpayments were being disregarded.
AX-16978 - An issue has been resolved with the default Workshop Booking Status Date in the certificate builder.
AX-16985 - An issue has been resolved where the option 'Display Web Outline' would automatically activate when creating a new qualification.
AX-17002 - An issue has been resolved where an invoice that is linked to multiple workshops would not appear in searches.
AX-17069 - An issue has been resolved where Online Assessments could be submitted without a Student Signature.
AX-17096 - An issue has been resolved in the Learner Portal where the Units tab would disappear for an Accredited Workshop after visiting an E-Learning Enrolment.
AX-17112 - An issue has been resolved that was causing an error when generating a document against a Registration type portfolio item.
AX-17116 - An issue has been resolved where long Assessment names would cut off the exit button in the Assessments Area.
Outlook Calendar Integration (AX-15571) Ideas Forum
aXcelerate can now also natively integrate with Microsoft Outlook Calendar. The Outlook Calendar integration allows you to link Workshops and Events in your aXcelerate calendar to Outlook. This means you will be able to manage Workshop sessions and Events within aXcelerate and keep them synced with your Outlook Calendar to help you stay organised. This works similarly to our existing Google Calendar integration.
Outlook Calendar can be enabled within aXcelerate from the Web & Other Integrations tab of your system settings by selecting it as your Calendar Integration. Once this has been enabled, users in your aXcelerate account will be able to link their Outlook Account to their user profile. After a user links their Outlook Account, aXcelerate Workshops and Events can be linked to Outlook to create corresponding Events within Outlook Calendar which will be synced between the two systems.
Check out our Help Documentation for more information or take a look at our SHOTs.
Attach Multiple Files to Contact Notes (AX-15942) Ideas Forum
Contact Notes now support uploading multiple file attachments to help streamline the process of tracking information related to a Learner on their Contact Profile.
Academic Transcript Filters in the Learner Portal (AX-16528) Ideas Forum
The Filters that are available on the Administrator view of the Academic Transcript have now been added to the Learner Portal view as well. This will allow Learners to more effectively view their training history.
Learning Plan Authoring Improvements (AX-16872)
As part of Learning Plan Authoring, you will now be able to preview and edit Assessments directly from the Learning Plan Authoring page. Additionally the ability to download resources that have been linked to a Learning Plan has been added to the system to allow for a more cohesive experience.
Academic Transcript Updates (AX-16555)
The Academic Transcript has now been updated to include unit expiry dates and be more mobile responsive. A new API endpoint has also been created to allow information related to Academic Transcripts to be easily accessed by external systems (/api/v2/enrolments/transcript/).
Enrolment Invoicing User Permission (AX-16947)
A new user permission for 'Enrolment - Invoicing' has been added for creating invoices linked to Class enrolments and Workshop bookings. Previously, this functionality was available for users that have the 'Enrolment - Add' permission. These have now been changed to be separate permissions so enrolment invoicing can be restricted. All users and roles that were previously able to do this action will initially receive the new permission when it first becomes available.
Warning when Navigating away from an Online Assessment (AX-15411)
While completing an Online Assessment, if a Learner tries to leave the page with unsaved progress they will now be prompted with a warning. This will be applicable to if they attempt to close the tab, reload the page, or change to a different page (i.e. clicking “Exit”).
Ezypay Invoice Report Fields (AX-16152)
An 'Invoice Linked To Ezypay Subscription' Display Field and Filter has been added to the Invoices Warehoused Report. This field will display if an invoice is linked to an Ezypay Subscription, giving greater clarity when viewing or reconciling invoices.
Permission sets for Key Contacts and Account Owners (AX-16495)
Permissions have been added to the system for administering and updating both the Key Contacts and Account Owner settings within the system. This will allow more granular control over which users in the system can access and update this information. Any users who were previously able to access this area will be given the new permissions when they first become available.
AX-15421 - An issue has been resolved where a Learning Plan would sometimes not complete Related Units.
AX-17017 - An issue has been resolved where nothing was displayed when the Ezypay PayTo system hadn't been configured within Ezypay.
AX-15933 - An issue has been resolved in the Contact View page where there were ordering issues for items in the Assessments tab.
AX-16112 - An issue has been resolved where enrolling into a Class with a Learning Plan could fail under very rare circumstances.
AX-16619 - In issue has been resolved where the Unit of Study/Module order set for a Qualification would not be maintained when viewing the VET Student Loans section of a Class Enrolment.
AX-16663 - An issue has been resolved where Admins were not able to select Supervisors that belonged to Child Organisations of their selected Host Employer.
AX-16911 - An issue has been resolved with scrolling in the Learner Help Requests Management page.
AX-16913 - An issue has been resolved where the Virtual Classroom banner would not display for some Learners.
AX-16933 - An issue has been resolved with the 'New & Open Help Requests' widget displaying the incorrect recipient.
AX-16936 - An issue has been resolved where a linked Learning Plan would not load correctly when viewing an Accredited Workshop in the Learner Portal.
AX-16947 - An issue has been resolved where Users would not have the correct permissions to create Invoices in certain parts of the system.
AX-16948 - An issue has been resolved where taking certain actions when creating lists in Assessment Authoring would create broken lists.
AX-16967 - An issue has been resolved where Assessment view was not working on some classes and workshops.
AX-16987 - An issue has been resolved in the '/course/enrolment' endpoint where the wrong parameter was being referenced for a Students Funding Source.
AX-17000 - An issue has been resolved where long words or URLs were not displaying correctly in tables.
AX-17011 - An issue has been resolved where updating the Maximum Attempts against an Assessment Enrolment to match the current number of attempts would set an 'In Progress' enrolment to 'Failed'.
AX-17062 - An issue has been resolved where previewing Assessments with Plagiarism Check Enabled would not display the correct file type restrictions.
What's New in April
Supervisor Signatures in the Learner App Logbook Entries
When submitting logbook entries, Supervisors will now be able to sign off directly on the Learner's Device, avoiding the need for them to download the Supervisor app themselves. This will be useful in situations where a Supervisor is unable to have the app loaded onto a device or an irregular Supervisor is responsible for signing off on the logbook entires. This can be configured by enabling the 'Allow Supervisors to sign off log entries in the Learner App' in the Learner Portal & App Settings tab.
Additional Status for Learning Plan Modules (AX-16582)
Learning Plans now provide a more helpful status for modules that have been completed but still require marking. These modules will now display as 'Complete (Pending Marking)' and will have different colours to easily distinguish them while still allowing the Learner to progress through their Learning Plan.
Xero Payment Import Improvements (AX-14967)
A new column has been added to the Xero Payment Import area, displaying the corresponding Invoice Number for each payment. This enhancement will improve payment tracking and give Users greater visibility when reviewing data to import.
Additional ICS Calendar Attachment Improvements (AX-16665)
Building on our previous release, ICS attachments can now be included when sending emails via Templates and via the Workflow Engine. These attachments should allow Learners to integrate bookings into a personal calendar that supports the iCal format for better organisation and tracking.
Assessment Marking Image Previews (AX-16810)
The ability to preview images has been added when marking Assessments for Feedback, Notes, and Attempting Evidence. This should streamline the review process and make it a better overall experience when reviewing multiple Assessments back to back.
Assessment Preview Improvements(AX-16855)
We have added the option to preview an Assessment when on the assessment instance page. This will help Users to better visualise their Assessments as a Learner would see them and improve their authoring process.
Ezypay PayTo Improvements (AX-16939)
We have made improvements to configuring the Ezypay PayTo system to be able to get the required data directly from Ezypay. Messaging for declined payments has also been improved to give greater clarity.
AX-16920 - An issue has been resolved where auto-marked Assessments and Lessons could require manual marking if the student completed the Assessment or Lesson in two browser tabs.
AX-16225 - An issue has been resolved where a Survey Descriptor would not be displayed to users filling out the survey.
AX-16534 - An issue has been resolved where the Assessors initials are not shown for the student on the Bulk Update Assessments Details page.
AX-16605 - An issue has been resolved where the description for Funding Source National 31 would appear as 'unknown value' in class/unit enrolment reports.
AX-16656 - An issue has been resolved where when uploading the portfolio item an error would occasionally appear.
AX-16944 - An issue has been resolved where a system-generated log was referencing the wrong class name when transferring a student from one class to another.
AX-16802 - An issue has been resolved where changing a field type could cause an error on the Certificate Template page.
AX-16857 - An issue has been resolved where Learning Plans search breaks when copying/pasting in data from an email field.
AX-16862 - An issue has been resolved where learner terminology was not used in the student declaration in the Learner Portal.
AX-16909 - An issue has been resolved where a WBL placement was unable to be created when there were over 200 host employers.
Allow Learners to submit Help Requests directly to their Trainer (AX-16689)
A new setting has been implemented in the Learner Portal & App System Settings which allows the assignee to be set as the Learner's Trainer by default. If this setting is enabled and a Learner has multiple enrolments, they will need to select the relevant Trainer to set as the assignee. This should allow for more streamlined communication between Learners and Trainers.
File Attachments when submitting Learner Help Requests (AX-15972)
Learners can now upload files when first creating a Help Request. This feature supports dragging and dropping files for ease of use and should enable better communication and clarity for both Learners and Trainers from the first point of contact.
New filter for Online Assessment Attempts Report (AX-16869)
'Num of Assessment Attempts' is now available as a filter in the Online Assessment Attempts report. This allows you to more easily find specific attempts, such as listing all learners who are on their second attempt, while ignoring any who have only submitted their first attempt.
Improved Control for Workshop Communication (AX-16848)
A new setting has been added to 'Disable Workshop Legacy Booking Confirmation Templates' which removes the legacy options for sending System Generated Booking Confirmations and the Email Confirmation Action for Workshop Enrolments. Templates will still be able to be sent and are the recommended method of communicating from aXcelerate, so we encourage you to enable this new setting. Disabling the legacy Workshop Booking Confirmations will help to make it more clear to your users which communication method should be used.
Improvements for Student Response and Model Marking (AX-16727)
When marking Online Assessments, the Student Response and Model Answer will be displayed side-by-side for easier comparison.
Stripe Invoice Surcharge Improvements (AX-16886)
Credit card surcharges will now be shown as a separate line item for invoices generated via Stripe to provide a more transparent breakdown of charges.
TAMS Reference Updates (AX-13981)
All references to RAPT have been replaced with the more up-to-date TAMS reference in accordance with Government guidelines.
Contact Profile Security Updates (AX-15742)
A new security measure has been implemented that prevents Students from changing any organisation data against their student record. This includes the Organisation, Division, Section, and Position Contact fields. This update is a simple security precaution and does not affect any users with the WordPress Plugin as it uses API keys linked to admin credentials. This may however affect users with custom portals if Learners have been allowed to update their own organisation details. If you experience any issues please contact aXcelerate Support.
AX-16759 - An issue has been resolved where the default Assessors' multi-select list would not add all selected contacts as Assessors when creating a new Assessment instance or enrolling a Learner into an existing instance.
AX-16788 - An issue has been resolved where if a student declines the End User Licence Agreement for Turnitin, it would cause an error getting similarity scores.
AX-16692 - An issue has been resolved where you were not able to save the final answer portions of Fill in the Blank and Multi Short Answer Assessment Types if they were incomplete.
AX-12052 - An issue has been resolved where enrolling a student into a workshop with a tentative booking type occasionally caused an error.
AX-15993 - An issue has been resolved in the Subject Enrolments Report where certain values would not update dynamically if adjusted in other parts of the system.
AX-16516 - An issue has been resolved where date fields would display incorrectly when bulk generating certificates via a Workshop when multiple instances of the date field were used at once.
AX-16584 - An issue has been resolved where selecting to group results by the same field on both axis in the Reports Builder would cause an error.
AX-16662 - An issue has been resolved where the cursor would select the wrong parts of lists when editing Bullet lists in Assessment Authoring.
AX-16670 - An issue has been resolved where long Custom Fields in the Contact Profile wouldn't wrap their text correctly.
AX-16674 - An issue has been resolved where Workshop events would display incorrectly in the class timetable calendar.
AX-16751 - An issue has been resolved where a generic error would display rather than a specific error when issues occurred during sending Automated Email Tasks via Workflows.
AX-16770 - An issue has been resolved where deactivating non-admin users without the User Management permission caused an incorrect error to display.
AX-16818 - An issue has been resolved where Learning Plans were able to be archived in an invalid state which would cause issues if they were republished.
AX-16844 - An issue has been resolved where large files would not be processed through the Turnitin Integration.
AX-16879 - An issue has been resolved where the correct Default Certificate Template was not being applied to certificates for certain Workshop Types.
AX-16891 - An issue has been resolved where the timer would not be shown while undertaking a Timed Assessment, resulting in a 409 Error when passing the Time Limit Threshold in an Online Quiz.
What's New in March
Additional Assessment Authoring Display Components - AX-16432
To add variety to our display options for Assessment content, the Authoring editor now allows you to add Header and Badge display components (shown below). These can be used as headers to more effectively break up sections within your content. Both of these components will match the colour of the theme being used in the Learner Portal and help provide more flexibility when creating Assessment content. You can now also easily overlay text on your image content by clicking on an image in the editor and selecting 'Add Text Overlay'.
Learner Help Request 'Last Updated' Message Details - AX-16580
The Last Updated Time and User details logged against Learner Help Requests will now be updated when a message is sent. Previously this field would only update when the Category, Status or Assignee was updated.
Fill in the Blank authoring improvements - AX-16690
When creating Fill in the Blank question types in Online Assessments, the cursor will now correctly move to the next selection when a new solution is added. Solutions will also be maintained when switching between the Dropdown Select and normal entry modes.
Ezypay PAYTO Updates - AX-16679
Some updates have been made to the Ezypay integration settings in relation to Ezypay PayTo to make enabling the setting and what it does clearer.
Credit Note Finalisation Improvements - AX-3495
A prompt has been added to finalise Credit Notes automatically before using them to offset an invoice to help streamline the process.
Learner Numbers Email Notification Changes - AX-16702
The aXcelerate Learner Numbers Monthly Report will now be sent to the Key Contacts subscribed to Billing Updates in the Account Management tab of the System Settings, instead of the main administrator email set in your System Settings.
SCORM Engine URL Update - AX-16743
aXcelerate has updated the SCORM engine URL to 'scorm.app.axcelerate.com' While we maintain support for the old URL, if links were embedded, we have since been made aware that external embedded content from some hosts may have attached URL restrictions in place.
If you have restricted the domains which may load content hosted outside of your SCORM package (such as videos hosted on Vimeo), please review and update links to reference the updated domain."
AX-16786 - An issue has been resolved where uncommon file types would receive errors when being processed in the Turnitin integration.
AX-16714 - An issue has been resolved where the Surveys menu was visible to users when they did not have permission to access it.
AX-16480 - An issue has been resolved where stream names would replace the qualification name instead of appending to them when the stream name was set to public-facing in the Learner Portal.
AX-16593 - An issue has been resolved where the Fill in the Blank component could cause the marking page to crash within Assessment Management.
AX-16607 - An issue has been resolved that was preventing Commencing Program Cohort Identifier being saved via the Student Registration Form.
AX-16652 - An issue has been resolved where an image with a caption would not be centred in the marking area.
AX-16660 - An issue has been resolved where the Assessment titles were wrapped in the Bulk Update Assessment details area.
AX-16673 - An issue has been resolved where users were unable to search for specific Host Employers, or scroll through all Host Organisations in the Work-Based Learning area.
AX-16683 - An issue has been resolved where student attempts on legacy Assessments were not being accurately reflected visually in the Learner Portal.
AX-16709 - An issue has been resolved where the "Open in Management" button was not directing to the correct page within the Assessment Marking page.
AX-16719 - An issue has been resolved where the Assessment Marking print view would display incorrectly.
AX-16754 - An issue has been resolved when using the HotSpot and Matching Lists question types within Assessment Authoring where they would display and print incorrectly as part of a marked Assessment.
AX-16798 - An issue has been resolved where users were unable to delete some Online Assessment enrolments that were created incorrectly.
Turnitin Similarity Integration
aXcelerate's Learning Management System now integrates with Turnitin's Similarity product to help trainers and administrators uphold academic integrity. This integration will provide users with a way to easily check the originality of Online assessment submissions made through aXcelerate by leveraging the Turnitin platform.
Once the integration has been enabled, Online Assessment Submissions for Short Answer and File Upload questions can be sent through Turnitin to return a Similarity score and help determine the authenticity of the Learner's response.Ideas Forum
Ezypay 'PayTo' Payment Method - AX-15600
A new payment option called 'PayTo' for Ezypay subscription payments has been introduced to the Ezypay integration. PayTo is a method that allows you to deduct money from customers' accounts (similar to direct debit). Using this feature will let you bill your customers' bank accounts in real time, with near instant payment responses, rather than waiting up to 3 working days. To enable this, you must first configure it in your Ezypay account and enter in your Mandate Type ID into the Ezypay integration settings.
Learning Vault Integration Updates - AX-16576
Various improvements have been made to the Learning Vault Integration. The primary change relates to the system logic governing when a QVAULT Credential and Digital Badge can be issued. The rules will now better account for accredited/non-accredited courses, the enrolment details, and the type of certificate being issued.
Digital Badges can now be issued for any type of certificate - accredited or non-accredited. QVAULT Credentials will now be prevented from being issued in any case where the certificate may be Non-Accredited. This accounts for the VET flag against a Qualification, and the Internal option against a Unit of Competency. If a QVAULT credential is being issued, this will now also force the 'Hide Internal Units' to be enabled.
A notification message will now also be displayed on the Certificate Issuing page to make it clear that a charge will be incurred when issuing Learning Vault credentials for greater transparency.
Custom fields for Tentative Workshop Bookings - AX-16486
A change has been made to allow custom fields to be captured for tentative Workshop bookings. Users can now specify additional custom fields to be displayed when a tentative Workshop booking is made.
Work-Based Learning Learner Signatures Setting - AX-16666
An option has been added to the Learner Portal & App System Settings tab to determine whether Learners are required to provide a signature at the point of submitting a Work-Based Learning Logbook Entry.
AX-15745 - An issue has been resolved where admins were able to access discount code information via the '/discounts' API endpoint without the Finance - View permission. Users will now be required to have this permission to access data from this endpoint.
AX-15998 - An issue has been resolved where aXcelerate would automatically issue an invoice number prior to displaying the payment form when requesting payment processing through E-Way Rapid.
AX-16348 - An issue has been resolved when linking Xero contacts and organisations would cause display issues and error handling problems.
AX-16370 - An issue has been resolved where the user was unable to see the 'Done' button on smaller screens in the calendar filters.
AX-16377 - An issue has been resolved which was causing duplications when adding multiple chart types to the dashboard.
AX-16423 - An issue has been resolved where users couldn't update their payment method in an Ezypay Subscription.
AX-16452 - An issue has been resolved where lists (Bullet point, numbered, styled bullet, styled numbered) would break responsive columns.
AX-16492 - An issue has been resolved where setting a blank value in the Invoice Due Date Offset field would cause an error.
AX-16501 - An issue has been resolved where the first page was pushed to the second page in Firefox when printing a file.
AX-16506 - An issues has been resolved where internal units would still be displayed if they were linked to a Learning Plan even when the 'Display Internal Units' was disabled.
AX-16521 - An issue has been resolved where the Learner Portal notification for virtual classrooms would not appear in specific circumstances.
AX-16533 - An issue has been resolved where the AVETMISS Reporting was set to off by default on the 'course/enrollment' API when updating the units.
AX-16583 - An issue has been resolved where deleted contacts would display incorrectly in Help requests and in the API. Deleted users in Help Requests will now appears as 'Unknown User' and the API endpoint, '/api/contact/basic' will now correctly throw a status code error (422) if the contactID is invalid for the user's account.
AX-16586 - An issue has been resolved where users were unable to set both a default Accredited and Non-Accredited Certificate Template for a Workshop type.
AX-16595 - An issue has been resolved where the sizing of the Live and Warehoused buttons on the Report Builder page were sometimes inconsistent.
AX-16597 - An issue has been resolved where - in certain situations - successful payments made via Ezypay would not be shown as paid in aXcelerate.
AX-16617 - An issue has been resolved the Class-view in the Work-Based Learning area where the correct Placements were not being displayed.
AX-16659 - An issue has been resolved where Client and Agent users were unable to directly navigate to the Learner Portal from the 'My Account' menu.
AX-16664 - An issue has been resolved in the Work-Based Learning admin area where users could only see contacts from the previously added Host Employers after a new one had been added until the page was refreshed.
AX-16699 - An issue has been resolved where an error would be shown when trying to view an Assessment Enrolment that had been marked by a deleted user.
Digital Badging Integration with Learning Vault - AX-16082
We are excited to announce our integration with Learning Vault, a leading digital credentialing platform. With this integration, you can now issue Digital Badges to your learners, providing them with a tangible and portable way of showcasing their skills and achievements.
In addition to providing Digital Badges, Learning Vault also offers QVAULT Credentials, a verifiable and sharable AQF-compliant Digital Credential. Digital Badges & QVAULT Credentials will be automatically populated by aXcelerate enrolment data, stored within the Learning Vault digital Backpack, and shared with the Learner it has been issued to.
We are hosting a webinar with the Learning Vault team on Tuesday the 28th of February. Make sure you tune in to get a sneak peak before Wednesday's release.
Change to Default Behaviour in Workshop Participation Table - AX-16426 Ideas Forum
Based on the feedback we have received, the Workshop Participation table on the Contact profile will once again load and display future workshops automatically. Workshop Attendance is now loaded by clicking the 'Show Attendance' button above the table.
Supervised Field added for all Placements - AX-16378
An additional setting has been added to placement visits to track whether a trainer supervised the visit. This requirement was noted as important feedback from recent user input and is now available for all placements. Previously, the field was only linked to a class configured for Victorian Reporting. Additionally, the field will soon be displayed within the Learner app for greater convenience.
Parent Organisation Work-Based Learning Supervisors - AX-16444
Contacts that are linked to the Parent Organisation within the same Organisation Tree of a Work-Based Learning Host Employer can now be assigned as Supervisors for Placements assigned to that employer.
Eway Data Integrity Improvements - AX-15490
Users can now identify Eway payments that have been paid but not yet sent back to aXcelerate. To keep the two systems in sync, aXcelerate will automatically poll Eway and capture any payments that didn't get redirected. This will help to ensure data integrity between the Eway and aXcelerate systems remains intact.
Ezypay Contact Information Displayed in the Errors/Ezypay Interface - AX-15759
We have updated our Ezypay Integration pages to include a link to Ezypay’s contact page, to provide greater clarity when interacting with portions of the system that are handled by them.
We have also updated our error messaging to make it clear to the user if the error stems from Ezypay or aXcelerate, which should help streamline any troubleshooting.
Partially Refund Ezypay Payments from aXcelerate - AX-16181
We have added the ability to partially refund Ezypay payments by a specified amount from within aXcelerate.
New Filter and Field for the Workshop Bookings Reports - AX-16331
The Workshop Bookings reports now have the "Key Status requested by Contact ID" available as a filter and a Display Field. This will enable reports which are already capable of pulling in related Display Fields such as “Key Learner Status Requested By Given Name”, to more effectively target messaging via workflow with the addition of the Contact ID.
Adjusting Revenue Recognised for Class Transfers - AX-16403
Class Transfers have been improved to correctly transfer previously recognised revenue. This should reduce duplications and improve data integrity when running the Revenue Recognition Report.
Refund Stripe Payments from aXcelerate - AX-16189
We have implemented the ability to refund payments made with Stripe through the Payments tab in the Finance area within the aXcelerate system.
New List Types for Ordered Lists with Letters - AX-16475
Within the Online Assessment Authoring area, new options for bulleted list and numbered lists have been added to provide further flexibility when authoring content.
System improvements via Removal of Deprecated Web Services - AX-16494
Several legacy web services have been deprecated to improve system security and overall performance. This change does not affect our primary API or WordPress Plugin. Please contact aXcelerate support and quote the ID AX-16494 if you require any further information.
AX-16119 - An issue has been resolved preventing the creation of a manual invoice for enrolments with duplicate units.
AX-16349 - An issue has been resolved where invoices for contacts without a surname could not be paid through Eway and Ezypay.
AX-16360 - An issue has been resolved where the intended user would not receive an email notification when using the Learner feedback feature in the Learner Portal. The recipient can now be selected under the Learner Portal & App Settings tab in the system settings.
AX-16367 - An issue has been resolved that was preventing Workshop certificates from being viewed from some Contact’s profiles.
AX-16399 - An issue has been resolved where tentative workshop bookings were showing an incorrect status on the Academic Transcript.
AX-16400 - An issue has been resolved where adding custom loadings when using the Contract Reconciliation tool would cause an error.
AX-16410 - An issue has been resolved where the training categories on the Manage Training Categories page were not displaying entry rows or the number of entries correctly.
AX-16412 - An issue has been resolved where accessing the Workshop linked to the Unit of Competency within a Class would occasionally cause an error to be displayed.
AX-16416 - An issue has been resolved where an empty page was printed while printing Workshop attendance.
AX-16441 - An issue has been resolved where the embedded URL from Assessment text fields was being shortened after being added.
AX-16445 - An issue has been resolved where Account Key Contacts were failing to be confirmed.
AX-16483 - An issue has been resolved in the report/saved/run API where paging was used but the report did not have a default ordering of results.
AX-16508 - An issue has been resolved where the contact update permission was not being applied when updating a contact photo.
What's New in February
ICS Calendar File Attachments for Workshop Booking Confirmations (AX-16303)
When sending Workshop Booking Confirmations it is now possible to generate a calendar file which will allow recipients to add the event to their external calendars. This is done by enabling the 'Include Calendar File Attachment' option at the point of sending a Manual Workshop Booking Confirmation or enrolling a Learner into a Workshop.
The generated file is in iCalendar format (.ics) which is compatible with most standard email clients. Some of these email clients - such as Gmail - also allow you to quickly add the event to your calendar from within the booking email. This improve the experience for Learners scheduling their courses by giving more visibility to aXcelerate bookings.
Enable the 'Include Calendar File Attachment' setting on the Additional Options tab of your system settings to enable this option by default for Workshop Booking Confirmations and allow this to work with automated booking confirmations such as through Online Enrolments.
Changes to Workshops with Linked Classes (AX-16328)
Some changes have been made to the way Workshops with linked Classes are managed to help avoid conflicting data. If you create a Workshop that has a single linked Class (usually for Accredited Workshops), this link will now need to be broken to allow other Workshops to be linked to the corresponding Class. This can be done by clicking 'Link Additional Workshops' on the Add Workshop to Class page and ensures that there cannot be a case where a Class with a single linked Workshop has many additional Workshops linked to it which would cause data integrity issues.
Prior to these changes, only a Class directly linked to a Workshop would appear in the top-right corner of the Workshop Details page to provide a quick link to the Class. Now this will also show a Class not directly linked to the Workshop as long as the Workshop has not been linked to several Classes. This will help support cases where a Workshop is linked to a Class that has many other Workshops linked to it. You can read more about the different course set up scenarios Here.
Help Request Notice Message Updates (AX-16440)
The Help Request Notification Message shown in the Learner Portal will now appear in the thread screen of Learner Messaging as well as the New Request screen. This will ensure that the default response will continue to be shown to Learners in each Request and help communicate key information - such response time expectations - more clearly.
Template Builder Sections Collapsed by Default (AX-15971)
Within the collapsible panel in the Template Builder, the sections and sub-sections are now collapsed by default when the panel is first opened but will still remain as expanded while searching. This will help make it easier to navigate the field sections when first opening the page, while still making it easy to search for and find specific fields.
Logbook Printing Performance Improvements (AX-15616)
The performance of exporting Work-Based Learning Logbook evidence when viewing by activity has been improved to make the page load-time faster.
Tooltip added to the delete icon for User Roles (AX-15811)
A tooltip has been added to the delete button on the User Role Management page for improved clarity on why it may be unavailable while there are still Users attached to that Role.
New Fonts added to the Learner Portal (AX-15881)
The learner portal now supports the ‘Manrope’ and ‘DM Sans’ font families, giving more customisation options to users.
Improved Views in Workshop Assessments (AX-16125)
The Assessment View in Workshops now displays the version of the linked Assessment instance, making it easier to identify which Assessment a Learner is enrolled in.
SVTS Commencing Cohort ID added to the API (AX-16166)
A new field for SVTS Commencing Cohort ID has been added to the 'course/enrol' endpoint as ‘commencingProgramCohortIdentifiers'. This will allow users to set this field from external system via the API.
Simple Timetable View now selected by Default (AX-16205)
A minor UI adjustment has been made to show the Simple View of schedule by default when the user chooses the timetable from classes. This was based on feedback we received that this was the more commonly used view and is more understandable by users viewing the page for the first time.
Invoice API Updates (AX-16355)
New fields have been added to the '/accounting/invoice/' API endpoint for 'paymenturl' and 'approve' which allow you to approve invoices and retrieve payment links.
Prevention for Duplicate Delivery Location IDs (AX-16366)
We have implemented a restriction to prevent the creation of duplicate Delivery Location IDs. This helps to keep your data up-to-date and avoid AVETMISS reporting errors.
Default Template for Portfolio Types (AX-16434)
A default Portfolio Type can now be assigned to a template. The selected Portfolio Type will be automatically selected in the ‘Save to Portfolio’ modal when sending the Template from a Class to help streamline the process.
AX-16141 - An issue has been resolved where an error stating "Finance Model is not set up with hourly rate" was displayed when switching between employer and learner funded in the Finance Model.
AX-16156 - An issue has been resolved where attachments were not being sent when bulk sending certificates through Workshops. The terminology used when attaching certificates to Templates sent from Workshops has been updated to align better with system functionality.
AX-16169 - An issue has been resolved where the page display for Assessments View on the workshop page was incorrect for tentative, cancelled and waitlisted participants.
AX-16186 - An issue has been resolved where Assessments and E-Learning activities were not correctly displayed in alphabetical order when viewed from a Workshop.
AX-16354 - An issue has been resolved where under specific circumstances you were not able to edit content in Assessment Authoring.
AX-16359 - An issue has been resolved where nesting Fill in the Blank inside of a table was causing unexpected formatting issues.
AX-16365 - An issue has been resolved where trying to merge organisations would cause an error.
AX-16430 - An issue has been resolved where the footer was not being displayed when printing assessments from the Assessment Marking area when using the Chrome browser.
AX-16437 - An issue has ben resolved where Administrators were unable to view or play video attachments within Help Requests.
Learner Signatures for Work-Based Learning Logbook Entries (AX-16215)
Learners are now able to provide their signature when submitting Work-Based Learning logbook entries to help validate the information the Learner is submitting. The signature of the Learner will appear in the admin view of the Logbook as well as in Logbook exports.
Learner Help Requests Search & Layout Improvements (AX-15179)
We have updated the appearance of the Help Requests widget in the Learner Portal and made a few quality-of-life improvements, including the ability for Learners to search through their Help Requests and having the widget open to the screen that was last being viewed when it was closed.
Stripe Surcharge on Checkout Page (AX-16190)
The Stripe checkout page will now display the credit card surcharge amount (if one has been applied) separately from the base amount to give more transparency to payers.
Assessment Mapping Review Filters on Print View (AX-16053)
Filters applied on the Online Assessment Mapping Review page will now remain applied when switching to the Print View for a single Unit. This gives you better control over the content you want to show when demonstrating how an Assessment relates to a particular Unit for auditing purposes.
Work-Based Learning Logbook Performance Improvements (AX-15630/AX-16351)
Performance improvements have been made to the way Work-Based Learning Activity and Feedback data is loaded in the admin view of Logbooks to help the Logbook to load faster.
Workshop Booking Status and Award Issued Date Template Fields (AX-16143)
New dynamic Template fields have been added for "Booking Status" and "Award Issued Date" for Workshops. These fields are available under the Workshop Booking Details section in Template Builder.
Copy Account ID in System Settings (AX-15671)
The Account ID displayed in the Account Management tab of the System Settings now has an option to copy the ID to your clipboard to make it easier to retrieve the ID for support purposes.
Date Picker 'Close' Button (AX-14838)
We have changed the label of the 'Done' button in Date Selectors to 'Close' to more clearly indicate the behaviour of the button.
AX-16357 - Some adjustments have been made to the End of Month setting for Invoice Due Date Offset rules against an organisation to improve the usability.
AX-15948 - An issue has been resolved where practical placements that were created as Units for Victorian reporting could not feature on Certificates. The ability to issue Specific Units of Competency for completed qualifications has been added to provide greater flexibility and allow clients training in Victoria to issue Completed Qualification certificates without the accredited-placeholder Units.
AX-16122 - An issue has been resolved where inactive Trainer Contacts were coming up on reports.
AX-16188 - An issue has been resolved where a large left margin was appearing when printing the Academic Transcript on Safari.
AX-16196 - An issue has been resolved where the Assessment Instances table could not be viewed correctly when the browser page has been magnified.
AX-16201 - An issue has been resolved where the incorrect back navigation behaviour was occurring when updating class announcements. The back button will now correctly navigate to the specific Class Announcements page.
AX-16204 - An issue has been resolved where duplicate Unit Enrolments were appearing on the Workshop Status page.
AX-16210 - An issue has been resolved where the automatic scroll on Learning Plans was pushing the screen too far. The learning plan will now automatically scroll to the header of the learning plan card when it is expanded.
AX-16245 - An issue has been resolved where invoices were missing from Finance report results.
AX-16275 - An issue has been resolved where Contacts were unable to be merged if either had recently updated a Contact Note.
AX-16282 - An issue has been resolved where the incorrect terminology was shown when loading a page in the Finance area that returned no results.
AX-16323 - An issue has been resolved where the Unit Details page on the Learner Portal was not loading correctly.
AX-16336 - An issue has been resolved where Users could add Additional Response Areas to Published Assessments Under Multi-Short Answer Question Types. The number of Response Areas in a Multi Short Answer question can no longer be changed when editing a published Assessment to prevent issues when viewing the attempt of students who have already submitted an answer to the question.
AX-16346 - An issue has been resolved where the Assessor Information of an Assessment was unable to be edited when using a Multi-short Answer question type without creating a new Assessment Version.
AX-16350 - An issue has been resolved where correct answers in Matching List questions were displayed as incorrect when viewing the results of an unsuccessful Attempt in the Learner Portal.
What's New in January
Invoice Offset Due Date at End of Month (AX-15907) Ideas Forum
A new 'Due at end of month' option has been added to accompany the Invoice Due Date Offset settings. The Due Date Offset causes the due date of an invoice to be a number of days after the date an invoice is created. If the offset is set to be due at the end of the month, the invoice due date will be the last day of the month that the offset due date falls within. For example, if an invoice is issued on the 10th of January with an offset of 30 days, the due date would be the 9th of February. If 'Due at end of month' is enabled, the due date would instead be the 28th of February.
This setting can be enabled by default for all invoices in the Additional Options tab of the System Settings or individually set for particular organisations to help facilitate scenarios where particular companies pay with end of month terms.
Workshop Attendance on the Contact Profile (AX-15985)
Workshop Attendance information is now displayed on the Contact Profile within the Workshop Participation Record section. A new column has been added that will show the total number of sessions for that Workshop as well as the number of sessions that have been marked as attended. Hovering over this column will display more detailed information about the attendance including the number of dates that have been marked as not-attended. For performance purposes, the Workshop Participation Record section will now also be collapsed when the Contact Details page is first loaded. This will help make the loading time of the Contact Profile page as fast as possible particularly with Contacts that have multiple Workshop enrolments.
Responsive Columns Assessment Display Component (AX-15869)
A new Assessment Display Component has been added for Responsive Columns. These columns can be used to split a section of the Assessment content into 2 or 3 columns that will span the whole width of the display area. This can be included in your Assessments by clicking the Plus icon or right-clicking in the content area and selecting it from the list. Some general improvements have also been made to the styling and formatting of some of the existing Assessment Display components (AX-16037).
- The Billing Intervals of Ezypay Subscriptions are now able to be edited after they have been activated. This means for Weekly billed Subscriptions, the day of the week can be changed and for Monthly billing, the day of the month can be changed. After changes have been made, the next billing date and future payment dates will be updated. (AX-16088)
- Some improvements have been made to the interface used to create or update Ezypay Payment Plans to make it more clear which information is required. (AX-16182)
Preserve Online Assessment Response Notes (AX-16062)
A new “Preserve Responses Notes” setting is now available for Online Assessment Types. When using Build on Attempts, this setting controls if any Notes (including Feedback and Evidence notes) present against question responses will be duplicated to the responses in the new Attempt. Additionally, an issue has been resolved where Notes duplicated to new Attempts would not have the created date and time of the original note.
Card Number USI Validation (AX-16187)
In line with the notice from the USI office, we have updated the validation for creating USIs with a driver's licence to make the card number field mandatory for all states.
Client & Agent Portal URL Changes (AX-16223)
The Client and Agent Portals have had their URLs changed to: https://clientportal.app.axcelerate.com and https://agentportal.app.axcelerate.com respectively. The previous URLs will still also be valid, meaning any existing links you have will continue to function as they would have prior to this change. This change was made as part of ongoing background improvements that aim to maintain the stability and security of the platform.
AX-15854 - An issue has been resolved where the Class Matrix View columns were not resetting correctly between views. The columns added by switching to Workshop enrollment will now be reset when the view is changed.
AX-15999 - An issue has been resolved where an error could be encountered when attempting to to Enrol all Participants booked (in a particular class) onto a selected Workshop.
AX-16035 - An issue has been resolved where an error could be encountered when attempting to add Contacts to a category.
AX-16092 - An issue has been resolved where users were unable to open the Ezypay payment plan mapping tab if any plan somehow did not have an Ezypay Payment Plan ID.
AX-16095 - An issue has been resolved where the user encountered a 404 error while attempting to pay for an invoice without a payment gateway set.
AX-16120 - An issue has been resolved where a Contact wasn't able to have an Organisation with a name longer than 80 characters. This limit has been raised to 250 characters to match the existing Organisation name limit.
AX-16124 - An issue has been resolved where users were able to duplicate eLearning Enrolments by using the back button in their browser after creating a Workshop Enrolment.
AX-16147 - An issue has been resolved where the Xero Invoice ID recorded by aXcelerate could be inconsistent.
AX-16154 - An issue has been resolved where an undefined TypeError occurred while marking online assessments.
AX-16157 - An issue has been resolved where the Select All button for Units of Competency when issuing Completed Qualification Certificate type was not working correctly.
AX-16216 - An issue has been resolved where the Learner portal Header was not using the correct font.
AX-16220 - An issue has been resolved where an API error occurred when sending workflow SMS for certain workshops.
AX-16246 - An issue has been resolved where linking a Contact with no surname to Ezypay will cause an error.
AX-16255 - An issue has been resolved where the Academic Transcript title was being displayed twice.
Online Assessment Assignment Upload improvements (AX-15813)
Learners are now able to view the contents of their pending Assessment Submissions in the Learner Portal. This includes the files and comments they provided along with the submission, as well as a timestamp.
More Assessment Authoring Display Components (AX-15863)
A Card Block and Styled Numbered List have been added as options for the Assessment Authoring content editor. These can be added by right-clicking on the Assessment Authoring content area and selecting an option.
Edit Ezypay Subscription Start Date & Total Amount (AX-15977 / AX-16089)
The Total Amount for an Ezypay Subscription can now be edited. This allows you to change the portion of the invoice related to the Subscription that is applied. The Total Amount of the Subscription can not exceed the invoice it has been linked to. The Start Date for Pending Ezypay Subscriptions can now also be adjusted at the point they are activated if the start date is set in the future.
Learner Help Request Attachments improvements (AX-15991)
Learners can now send messages to Help Requests that contain only attachments and no text. Attachments will also now display a thumbnail when the message has been sent.
Remove Unit Workshop Enrolment (AX-15890)
Workshops linked to Unit Enrolments are now able to be removed from the Unit Workshop Enrolment page. The status of the linked workshop is also now shown.
Saved Report API improvements (AX-15945)
Running Saved Reports through the /report/saved/run API end point now supports paging. The 'displayLength' and 'offsetRows' parameters have been added which control which Report rows are returned in the API response. This only applies to Warehoused Reports.
XLSX Export update (AX-15679)
The file that is generated from exports on the Report Builder, Contact Search, Qualifications, and Workshop Search pages has been updated from .xls to .xlsx.
Agent Custom Fields in Class Enrolments report (AX-13608)
Agent Custom Fields have been added as selectable Filters and Display Fields for the Class Enrolments Warehoused Report.
Bulk Update Assessments Link change (AX-15893)
Assessment names on the Class Bulk Update Assessment Details page will now link to the specific Assessment Instance they relate to. Previously this would link to the overall Assessment instead of the Instance.
Credit Card Surcharge changes (AX-15911)
The Credit Card Surcharge field that appears on the Web & Other Integrations tab of the System Settings (above the payment gateway settings) will now appear more consistently. Previously the display of this field was related to outdated settings but will now be available for more accounts.
Academic Transcript Permission changes (AX-16056)
The Academic Transcript in the admin area no longer requires the Contact Management Update User Permission to be printed.
'Last Updated' fields in Contact Details report (AX-16080)
The Last Updated By and Last Updated Date fields have been added as Display Fields and Filters for the Contact Details - Live report.
Funding Source Code updates (AX-15955)
Four new State Funding Codes (225-228) have been added for 2023 Tasmanian contracts.
AX-15008 - An issue has been resolved where Bulk Duplicating Workshops would cause problems with Virtual Classroom Links.
AX-15313 - An issue has been resolved where contact email addresses that contain an apostrophe would not link correctly to the relevant contact record in HubSpot.
AX-15465 - An issue has been resolved for the Credit Note Item Report when the User's full name was missing for the owner. To rectify this issue, a new ‘Credit Note Owner Full Name’ field has been added.
AX-15877 - An issue has been resolved where pressing the Send Email/SMS button in quick succession resulted in duplicate communications being sent.
AX-15921 - An issue has been resolved where linked Classes for Accredited Workshops were not using the default reporting state (set in the RTO/VET Settings) when created via the calendar Quick Add feature.
AX-15970 - An issue has been resolved where selected Assessment filters did not work when navigating back from the Assessment Print View page.
AX-15980 - An issue has been resolved where users without the Assessment Submissions view permission could see the 'All' tab of the assessments dashboard widget.
AX-15994 - An issue has been resolved where exporting Saved Reports was not including the Report name in the downloaded file name.
AX-16001 - An issue with the Stripe payment gateway not working within the Learner Portal has been fixed. Learners are now able to pay invoices via the Learner Portal when using Stripe.
AX-16030 - An issue has been resolved where trying to open the Print View for Assessment Mapping Review with no tasks mapped would result in an error.
AX-16035 - An issue has been resolved where some contacts were unable to have Contact Categories assigned to them.
AX-16085 - An issue has been resolved where course cards in the Learner Portal were not appearing correctly on smaller screened devices.
AX-16090 - An issue has been resolved where detailed answer feedback would not be shown when previewing a Lesson.
AX-16102 - An issue has been resolved where printing Online Assessments in the Chrome and Edge browsers resulted in an error.
AX-16111 - An issue has been resolved where Virtual Classroom Dates would not be set correctly when Bulk Updating Workshops.
AX-16131 - Issues have been resolved with the Info Block Assessment Display Component where text would not wrap correctly, and trying to select content beneath the component would give inconsistent selections.
AX-16139 - An issue has been resolved where the Academic Transcripts could not be displayed if no Default Learner Role had been set.
AX-16163 - An issue has been resolved where the Academic Transcript was not displaying the correct information in the Training Organisation field.