Learner Portal Access Issues

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Martin Jones
  • Edited

Hey Axcelerate Users,

 

Is anybody else experiencing a rise in Learner issues with receiving... something went wrong errors?

We have been getting a lot of these, despite advising students to clear the cache, check for updates etc.

 

I have noticed myself some odd behaviour with the logging in for myself (admin)

Here's an example of a student issue

I am having problems accessing all of my assessments on axcelerate on my Ipad. I have cleared the cache and downloaded Chrome as suggested however, I still receive the “something went wrong ‘ error.

This is an extra burden which seems to have coincided with recent dev work around Multi factor (which we have NOT enabled) and the change in Launching as Learner

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  • Official comment
    Amina Jackson

    Hi Martin

    Thanks for raising this.

    I will create a Support ticket for our Technical Support team to help troubleshoot this with you. They will be in touch shortly.

    Thanks

    Amina

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  • Michelle King

    Yes, we do get calls about the same issue. I've always thought it was a low internet connection.

    iPad access doesn't work, we have had issues with that too, but we now advise all our students not to use an ipad.

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  • Martin Jones
    • Edited

    Thanks Michelle

    I sent off a recording of a log in issue I experienced today, where the usual log in page wouldnt respond (and was probably related to Launching as a Learner, and then not logging out via student log out option)

    We haven't taken the step of not advising the use of ipads (yet).. aXcelerate themselves haven't gone as far to suggest that. But in a way that's my point here that many of our students are in the 50s and 60s so having  this recent layer of uncertainty post dev work is a problem. Even the Axcelerate minimum requirements page is probably confusing for most.

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