Remove 'help guides' and axcelerate branding from the learner portal - causing issues with students.

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Emillie Kirk - Vast Fitness Academy

• 20 March 2023 23:04
• Edited

Can we please remove the 'help guides' from the learner portal (or have the option to turn this off)

None of the information in these guides aligns with our college and students are reading this and getting extremely confused.

For example, we don't use Axcelerate finance options but there is information in here about finance. This is causing issues with students reaching out asking why they are seeing this and expecting something else or other services we dont offer. 

In addition, the SHOTs videos in the help guides are not very professional (not to our college's standard) and are branded for Axcelerate, not our college - This is highly unprofessional for students to see this. All the videos we provide should be branded by our college only.  

Ideally, students shouldn't see anything branded as axcelerate - this just confuses them. Students come to the college for their course and support and in my personal opinion, never need to know the brand/name of their learning portal. 

This also extends to the axcelerate ICON in the web browser and even the APP (which i've turned off because this branded with Axcelerate) this should be our own logo. Changing the web icon and web browser/tab name was actually promised to us when we signed up with axcelerate. 

Don't get me wrong, I love the platform and think it's amazing.. Axcelerate branding and the help guides just should be optional as this confuses students and goes against our terms and conditions in some cases. 

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  Pip Austin

  • 20 March 2023 22:42

  I would like it if the guides that can be accessed through the learner portal were only about navigating the learner portal and did not extend beyond this in any form to admin user guides.

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  Permanently deleted user

  • 21 March 2023 01:05

  I proposed a similar topic here.

  Agree wholeheartedly that it would be great to have more control over this. Currently we have help guides on our own website that we direct students to.

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  Permanently deleted user

  • 31 March 2023 01:29

  I agree there should be more control over learner help. Perhaps control over whice guides are made available to students and/or having a setting for the help section to link to an external page where we could build our own guides.

  Branding is also important as we already have two entities involved (our RTO and our third party providers) and a third really throws people off. I have personally had to have conversations explaining the structure to students who are wary of being pushed between, and providing personal information to, seemly unrelated companies.

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