F&Q in Learner Portal

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Melanie Whimpey

• 07 March 2024 03:52

Create a new tab or section within the Learner Portal dedicated to enabling an RTO to incorporate frequently asked questions (FAQs). This feature would assist learners with addressing their common queries effectively. 

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• Official comment

  

  Mark Gilmore

  • 08 March 2024 04:18

  Hi Melanie

  That's correct - your link that you include would replace the current Help Guides. However, we don't have any issues with you reusing our help content in your own documentation.

  The link that you insert into the system settings are not loaded into our help guides at all. Generally we see users linking to a public page such as:

  • Google document
  • Notion page
  • Dedicated support page on your website, or
  • PDF download from your resources library

  Hopefully this helps.

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  Ashley Kalz

  • 07 March 2024 03:55

  Yes please!

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  Mark Gilmore

  • 07 March 2024 05:21

  Hi Melanie and Ashley

  We have an existing option that allows you to direct to custom help documentation for your account. It's found within the Learner Portal settings of your system settings.

  

  Will that help your situations?

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  Melanie Whimpey

  • 08 March 2024 02:53

  Thanks Mark. If this was enabled our custom help guides link would appear in the list below? Would ours replace the current Help Guide or would both be available to learners. Also, can the link direct students to F&Q's on our website or are the custom help guides loaded into aXcelerate? 

  

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