Axcelerate notes - line spacing

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Christina Richards

• 26 October 2023 03:07

The Contact Notes section has recently changed where there is double line spacing.  Feedback from staff that use this everyday is that it is very difficult to read.

We prefer the original single-line spacing when recording notes.  When extensive notes are made it is difficult to read.

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  Pip Austin

  • 26 October 2023 21:15

  Yeah, pretty sure this has got to be a bug in the system. Hopefully aXcelerate will fix this while making sure we can actually use the horizontal separating line once again.

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  Rod Staines

  • 26 October 2023 22:39

  Good morning Christina and Pip,

  This does appear to be an issue that another user has also reported.

  We will investigate and fix. For reference, the ID on our end for the fix is AX-18837.

  Cheers,
  Rod.

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  Sheeny Byrne

  • 31 October 2023 06:47

  Glad to see others have reported this issue. Our team is experiencing this issue too. Is there any progress on a fix for this? Thank you.

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  Rod Staines

  • 31 October 2023 22:40

  Good morning Roishin,

  Yes, we have somebody who is actively working on a fix for this issue. The problem was caused by an intended fix elsewhere in the system, so we're now finding a solution to fix both areas.
  
  Cheers,
  Rod.

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  Sheeny Byrne

  • 14 November 2023 01:43

  Hi Rod, thanks for getting back to me. Just wanted to check in on the progress of this fix? Thank you.

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  Rod Staines

  • 14 November 2023 01:57

  Hi Roishin,

  We have fixed the issue and it is now in our testing environment. All going well, the anticipated release date is end of day on Nov 29.
  
  Cheers,
  Rod.

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  Sheeny Byrne

  • 20 March 2024 05:08

  Hi Rod, we just wanted to check whether this issue was fully resolved? A few staff members have seen this issue still occurring intermittently?

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  Rod Staines

  • 20 March 2024 07:02

  Hi Roishin,

  I have created a support ticket with you as this should have been resolved already.

  Cheers,
  Rod.

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