Timezone issues for workshops

We are having multiple time-zone issues with some non-accredited online workshops currently running. The website aX website plugin can only show the workshop times as displayed in the aX back-end, but students are seeing adjusted timezones in their learner portal.

We have had some work-arounds provided by aX but they cancel each other out e.g. If we update the timezone in the aX backend, the website is incorrect and we can't send templates with date/time fields, as they won't match up. If we keep the time-zone as is so that it displays on the website, the learner portal will be incorrect as it adjusts to the student's timezone. Students are getting confused (as are we).

This timezone issue has been requested before for other reasons, but I am not sure how/if this has been resolved- here https://support.axcelerate.com.au/hc/en-gb/community/posts/5710044748303-Add-Timezones-to-workshops-and-reflect-events-correctly-in-admin-user-calendars-?page=1#community_comment_8009195318159

Official comment

Jack Christensen

11 October 2023 03:45
Edited

Hi Liz,

We have made some significant changes to how Timezones are set and stored in our Workshop Bookings Feature set which is currently available on our Staging server for testing. Hopefully, this should cover these issues and for more information check out any of the following:
Help Guide
SHOT

Thanks,
Jack

Pip Austin

01 October 2023 21:18

Agreed, we need a better solution from aXcelerate than we have been provided.

They cancel each other out and don't function effectively.

Timezone issues for workshops

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