MFA - Can MFA be set up in a way that it works via a text message. Additionally, can it retain this agreement on a device for more than 24 hours, e.g. 1 month at a time.

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Yasmin Cronin Officer

• 20 July 2023 22:50

The current authenticator app, although I understand is for data security. Daily approvals is tedious for operators that need to frequent the system alot. 

Can axcelerate improve this authentication system so that: 

1) authentication can be received by text code. 

2) That authentication lasts longer than 24 hours or at log out. For example, Microsoft Office products still enable authentication. However, it can be authenticated for a period of time on an IP or a device for a period of 30,60 or 90 days. 

Thanks team. 

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  Mark Gilmore

  • 20 July 2023 23:35

  Good morning Yasmin

  Thank you for your suggestions.

  We have a change coming in our testing environment that will allow users to save their authentication over multiple sessions (I believe it will be 30 days).

  Hopefully that will make the process far less tedious. We'll also continue to monitor feedback about text message authentication.

  Kind Regards
  Mark

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  Yasmin Cronin Officer

  • 21 July 2023 03:10

  Great, thank you Mark. 

   

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  Jeff Irvine

  • 01 August 2023 06:30

  Have had a lot of feedback and frustration about the role out of this. Please to hear that updates coming. if authentication can be received by text code - this would be very benifical.  

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  Mark Gilmore

  • 10 August 2023 05:22

  Good afternoon Everyone

  As of Thursday's release last week, Users have been able to save their login session for 28 days. How has this change been received amongst your users?

  Do you have anything further to add?

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