Contact Search Function to include Alternate email

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Martin Jones

• 27 October 2022 01:14

I have had to search for contacts based on alternate email and without any other details (eg name or primary email). This is often caused by receiving email delivery failure notices.

The current contact search doesn't look at alternate emails.

Please could we enable Contact Search to include alternate email.

 

Thanks

 

 

12

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  Amy Wessling

  • 20 January 2023 05:19

  Upvoting!

  At present, I am having to utilise the report area and apply the Alternative Email Address filter to search contacts this way. 

  Having the Search Contacts functionality search both the email & alternative email address fields would greatly assist!

  Hopefully this is something that can be easily implemented.

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  Melanie Holliman

  • 21 February 2025 05:41

  If the alternative email was also searched through when participants were being bulk enrolled using an email address that was not listed as the primary email it would save a large number of duplicate profiles being created as well.

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  Carmel Dunlop

  • 14 May 2026 03:56

  Upvoting! This would be very helpful to search for students that have used their personal or work email address to communicate with us. We have both the personal and work email on their student profile as "email" and "alternative email".  This would assist stopping a student profile being created as a duplicate.  It would also help to locate a student profile record when we have received a bounce email.

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