Candidates ability to download own certificate from portal

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Renee Harrison

• 27 July 2022 03:20

Hi - I have just noticed that when a candidate completes a course they can download a copy of their certificate from the portal.  However this certificate can be put through a pdf converter and edited - which I have just done testing the system.  This means that RTO's are non compliant with the RTO standards of providing secure certification.  In addition CEO signature can be lifted off the certificate.  Can this please be changed so that the certificate is locked etc and candidates cannot edit their certificate. Thanks very much. Renee Harrison 

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• Official comment

  

  Mark Gilmore

  • 27 July 2022 03:30

  Hi Renee

  The challenge we face is that Certificates can always be edited - whether it's via photoshop, a PDF editor or simply recreating the template within a Microsoft Word document. We highly recommend adding QR codes to your Certificates to ensure that they can be verified and validated.

  You can read more and watch a video about how to do that in the following help article:

  • https://axcelerate.zendesk.com/hc/en-gb/articles/360000459595-Certificate-Template-Builder#1406234228

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  Pip Austin

  • 27 July 2022 03:46

  There is the option to turn off the setting for certificates to be available in the Learner portal as well.

  We added QR codes to our certs, it is great, we also don't allow certs to be downloaded in our portal so we can make sure they are not accessed by accident.

  

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  Renee Harrison

  • 28 July 2022 05:24

  Thanks Pip for replying and letting me know you can turn off the option for candidates to be able to download their own certificates.

  Thanks aXcelerate for the QR code info - have added that to our certificates and it works well.  Cheers 

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