Online enrolment address verification

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Helen Arnold

• 28 June 2022 04:34

We have the google maps API linked to our online enrolment however it is often missed as it shows as a single line above the actual address fields. Is there a way to incorporate the automation into the street address / suburb fields when students type into these fields instead?

Alternatively, is there a way to highlight the Google Maps linked field more? 

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  Calvin Young

  • 28 June 2022 05:10

  We found that the default address step in the enrolment (including the Google maps API) was visually confusing for students, so much so that it became a barrier to completing the enrolment so we had to stop using it. I would request that the whole step be redesigned or customisable.

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  Helen Arnold

  • 28 June 2022 05:23

  Thanks for your feedback. We are still using it at the moment but it is resulting in a lot of manual work still.

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  Dee Kay

  • 28 June 2022 05:55

  Hi Helen,

   

  We are aXcelerate accredited partners who work in the Online Enrolments Team, and have dealt with this issue before.  The solution we provided was highlighting the step with some instructions at the top of the step, inserting a red border around the address input field and deactivating the other fields below to only be visible but not editable.  This worked very well as a solution.
  
  I would be more than happy to help if you provide us some more details directly.  Please email me here support@rteo.com.au

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