Email Template CC
Is there any way to have a CC of an email template, that shows as a CC to the recipient? We currently send the enrollment confirmation template to the learner and also select the organisation (employer) so they also receive notification the learner is enrolled. However, the email sent to the organisation doesn't indicate that it is a CC (salutation is Dear [Learner]) and some employers are getting confused thinking we have their email address down for the learner.
We don't want to add another step to the enrollment process being another template sent to the employer.
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It's also a problem that the CC doesn't receive any attachments you have sent in the email when sending from Templates, and they receive this message which wouldn't be appropriate if the CC is to a contact external to the organisation (e.g. the employer):
"Dear XXX,
The following Template:[template content appears here]
Has been successfully sent to the following contact(s):
- [ALL contact names in the bulk email are listed here]
- ...
aXcelerate system generated email
[aXcelerate logo]"
_________
Whereas when sending from Merge Docs the attachment IS sent to the CC, albeit with this message that would also not be appropriate for external contacts:
"The email below has been copied to you by aXcelerate user [user.name]. This email was sent to [contact's name/s] (1 recipient/s). Please note: Contact specific URLs within the email will only work for the intended recipient.
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[email content appears here]Would be great to see some more work done in this area to improve the communications (and records) functions of aXcelerate.
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