Re emailing a student the enrolment link for aXcelerate for a certificate course

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Shelley Halverson

• 02 February 2026 21:49

Two of our students deleted the link emailed to them to join a class and we haven't been able to retrieve that email. How do I resend them that email?

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• Official comment

  

  Patrick

  • 04 February 2026 05:46
  • Edited

  Hi Shelley & Tomos,

  While the option provided by Tomos will provide a user's invitation, this link could have already expired if the initial invitation is past 90 days.

  To avoid this, invitations are best sent directly from a user.

  Users can be accessed from;

  • Either their Contact page > Actions > Update User Record > Resend Invite
  • Or by searching for a user within Settings > System Users > Edit User (pencil icon for the user in the list.) > Resend Invite

  Regards,

  Patrick Pidcock,

  Specialist - Support Operations

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  Tomos Clark

  • 02 February 2026 21:52

  Hi Shelley,

  There will a template in your template library that the login email is sent off.

  If you can work out which one it is, you will be able to send this template to them which will allow them to login to the student portal.

  

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  Shelley Halverson

  • 02 February 2026 21:54

  Thank you Tomos, I'll try that now.

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