Parent/Guardian Phone Number

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Brianna Hass

• 17 September 2025 01:39

It would be helpful if the Parent/Guardian details on a student's profile could pull the first available phone number from the Parent/Guardian's contact profile, instead of just pulling the number from the ‘Home’ field. Currently, the system only pulls the number listed under ‘Home,’ but if there are other numbers, like mobile or work, it doesn't pull those.

For example, in the case of a Parent/Guardian contact like ‘Example Parent,’ the phone numbers are listed in both the ‘Mobile’ and ‘Work’ fields, but these numbers don’t show up on the student’s profile unless they are also manually added to the ‘Home’ field. This creates extra steps for users:

 

After adding the number to the Home Number field it appears on the student's profile:

Alternatively, it would also be helpful if the ‘Home Number’ field were included in the ‘Select existing or add a new contact’ form. Currently, this form only allows users to add a mobile or work number, meaning there's an extra step to go into the Parent/Guardian profile and update the ‘Home’ number separately:

Thanks! :)

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  Sashi Smith

  • 23 September 2025 00:02
  • Edited

  I agree on this and their email address too. I currently have to put parent email address as an alternative to be able to include them. 

  Also, as aXcelerate now creates a new profile for parent details, it doesn't say which student this parent is attached to. e.g this morning I have had a parent email with for their son Lucas. I can find the parent name from the email but I have had to search through 15 Lucas's and this parent is not attached to any of them. They may be attached to their sibling and I don't know who that would be.

  The other issue - the mobile number does not appear for parent in the student profile. Only work number shows.

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