Status page

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Adrian Date
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Currently, we are unable to merge student duplicates, which creates issues during workshops when a student may have multiple profiles - this apparently is a known issue, but the aXcelerate Status page shows everything is ok ???  I direct my staff to the status page in the event of any issues, this is to save their time and also the time for aXcelerate support staff, if its a known issue, we dont want to waste everyone's time reporting it again..... but these issues rarely show on the status page -- why ?  Having a status page that doesn't show known issues seems counter-productive

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    Brenden Carr

    Hi Adrian,

    Thanks for the suggestion and the feedback. When we experience system errors, such as bugs, we rely on our In-App messages to communicate these errors to all customers. Unfortunately, sometimes these messages can go unnoticed in the user interface when multiple messages are posted at the same time. We understand that this isn't ideal, so we are moving towards a Known Error Database approach to communicate these errors.

    In regards to the Status page, we use this service to communicate whole-of-system issues such as performance, planned maintenance or a system outage. With that said, we are also reviewing our usage of the Status page, as we want to make this as simple as possible. 

     Thanks again for the suggestions, and please reach out if you have any further feedback. 

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  • Helen Arnold

    That's a great idea - it would be good know what the known issues are so we know we don't need to report. 

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  • Helen Arnold

    Hi Brendan, 
    I have had users comment that they don't see the announcement-style banner on their screens. I just sent out a screenshot of the updated one today, and other users who are using the desktop site are not seeing it. Is there a particular setting they need to activate?

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  • Martin Jones

    Agree
    I have many times resorted to the status page aXcelerate Status to gain information whether an issue is known or otherwise. I have also advised Ax as to its usefulness and concern when it doesn't show an issue.

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  • Adrian Date

    thanks Brendan - would it not be more efficient for everyone to have somewhere that shows known issues ?

     

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  • Brenden Carr

    Thanks again, Adrian and Helen, for the question. 

    Our goal is to make communicating aX issues and errors as easy as possible as we move away from relying on In-App messages, and we plan for all Known Errors to be displayed in a single location. 

    For users who may not be seeing an In-App message, there are no additional requirements; these messages should be visible to all Admin users by default. The messages, however, can be marked as "closed" by each user, and this will remove the message from the user interface. Clearing the browser cache should restore the message display. Please reach out to our Support team if you are still having any trouble with the message display. 

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