System Generated Note: Premature email to recipient during online enrolment process
Answered
Good afternoon people,
I'm relatively new to the platform but quickly learning.
I have recently re-established the online enrolment process for our RTO. I have discovered that when a new candidate goes from the "Review" second last tab and proceeds to the final billing tab with the declaration, the system send them an email inviting them to setup a user account in aXcelerate. I have only setup the candidate to be able to enrol in a "Tentative" class group.
Both customer support and I can't locate where this auto email has been setup from how to remove or amend it.
Would any kind folks here have an idea?
Thank you in advance.
Tristan
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Official comment
Hi Tristan,
Within the Additional Options tab of your System Settings, there is a setting called Auto Generate Learner Users, which controls when automated user invitation emails are sent out.
I see your RTO is not currently using these settings, meaning no user invite emails are being sent to new students upon creation of a tentative enrolment. Did you turn this off recently?
If your courses have LMS content, you might want to add the user invitation dynamic field [User Login Access Link] to your Booking Confirmation template so new enrolments receive enrolment information along with a user invite.
Comment actions -
Hi Tristan, I contacted aX about this 4 years ago. Even though this behaviour does not happen on a manual tentative enrolment, for some reason the API call doesn't take tentative into consideration and still sends the new user email. It's obviously been a bit of a frustration with me for awhile now lol but aX weren't in agreeance to change it at the time. Perhaps if people can respond to this post and also agree that a tentative enrolment should have no setup email sent (like the manual enrolment), aX may rethink changing it (or put an option in to turn it off for the API).
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