The Account Statistics tab of your System Settings allows you to view data related to the use of your aXcelerate account. This tab displays the total number of Contacts, System Users, Billable Learners in the system. Depending on which licence(s) you are paying for, various Learner number charts will appear.
You can read more about aXcelerate billing in its dedicated article.
Settings
System Settings
Account Statistics
Tip: If you have any queries relating to your current licence agreement or how we charge you for our service, please contact our Customer Success Team.
Warning: Please be aware that this page may take a moment to load as all of the data from your account needs to be processed for this report.
Billable Learner reports
One or more Billable Learner reports will appear in your Account Statistics settings tab, depending on the licences you hold for aXcelerate. Long Course Learners, Short Course Learners, SCORM Learners and Work-Based Learning Placements are the four types of reports that may currently appear. You can change the date selector to view your learners at a historic point in time.
Beneath the Billable Learner report charts is a link for your Long Course Learners. By clicking the link, the report will reload and display a breakdown of your numbers split between Workshops, Qualifications and E-Learning.
For further information on how Billable Learners are calculated, please refer to their individual help articles.
Tip: The Billable Learners report can also be generated via the Report Builder. Using the Report Builder will allow you to filter the data that appears in your report and customise the display of the results.
Note: If you exceed the number of learners allowed within your license tier, you will incur an additional fee for each additional Billable Learner you have in your system above your learner limit. The fee for each additional over-limit Billable Learner will depend on your license tier. Please refer to your license agreement for further information.
Warning: Setting a student's Contact Record as inactive will not exclude them from your Billable Learner numbers if the student has participated in training within this billing period.
Account Statistics FAQ
What makes a contact count as Billable Learners?
Full details on how Billable Learners are calculated can be found in their respective pricing pages. You can access those via our Billing Overview help article.