Through our reseller partnership with Sinch Engage, we’re proud to offer our customers a seamless and integrated SMS experience. By leveraging our collective buying power, we are able to provide clients with a high-quality messaging solution at a competitive price. This makes it easier than ever to improve your student engagement with SMS messaging in a cost-effective way.

This partnership utilises an existing feature of aXcelerate to send emails to Sinch Engage, which then converts the email into an SMS for the intended recipient.

For example, if you wanted to deliver an SMS to 61410101010, it will send as an email to 61410101010@e2s.sinchengage.com. Sinch Engage then converts the email to an SMS compatible format and sends it to the contact provided.

SMS messaging has proven to be one of the most powerful and reliable ways to engage with students.

Here are some key statistics that highlight the effectiveness of SMS: 98% Open Rate: SMS messages boast an impressive open rate of 98%, compared to just 28% for emails. This means that your important messages are far more likely to be seen and acted upon by your students.

Immediate Engagement: The majority of SMS messages are read within just 3 minutes, ensuring your time-sensitive communications reach your audience quickly and effectively.

Increased Response Rates: SMS messages typically receive a 45% response rate, making them a great way to drive interaction, whether it's confirming class attendance, submitting assignments, or staying updated on important deadlines.

By offering SMS credits at a wholesale rate and streamlining the billing process through aXcelerate, we’re helping our customers reduce communication costs while improving the efficiency and effectiveness of student engagement.
With Sinch Engage’s robust SMS platform through aXcelerate, you’ll have seamless access to this powerful communication tool to stay connected with your students and keep them engaged.

In most cases, the service can be enabled immediately. We look forward to seeing you benefit from enhanced student communication strategies!

Sinch Engage comes with multiple sending options for each account.

Just because you already have an account with Sinch Engage doesn’t mean you’re unable to make use of this partnership!

If your existing account has a Dedicated number or Alpha Tag that you would like to migrate to your new account, please let us know the account number & phone number in your enquiry.

It’s also important to note that if the RTO has an existing account with  Sinch Engage, SMS Broadcast or ClickSend, these are all products offered and managed by their parent company, Sinch.
You may need to remove settings from past accounts before your new  Sinch Engage account is functional.

Once any migration has concluded, you’ll need to contact the provider directly to close the old account.

aXcelerate manages each account’s access & configuration. If you require access to your  Sinch Engage account, please let your sales representative know during your enquiry.

Access to  Sinch Engage is predominantly required for replying to replies from recipients, creating API tokens for use in another service such as a CRM

If you’ve already registered, a key contact within your organisation should contact the Support Centre.

Before being able to get started using this messaging service, some requirements depending on your account's email sending option; you may need to make some changes to your email servers to accommodate Sinch Engage requirements.

aXcelerate accounts using the aXcelerate mail server are required to include the mail server a:mail01.axcelerate.com.au in the sending email domains' SPF record. This is also required for any other whitelisted domains in your System Settings Web & Other Integrations.

Please refer to the details in this guide to update your mail server's SPF record.

There are many options for sending SMSs from aXcelerate, these can be done from a Contact, a Class or a Workflow.

Contacts
While viewing a contact, go to Actions Send Email/SMS Select SMS in the form and select an SMS Template or compose a message.

Classes
From the Class Matrix, go to Communication Email/SMS Select SMS in the form and select an SMS Template or compose a message.

Workflow Automations
This can be done for either a class, workshop or contact. See the guides for each below.

1. Send Workshop SMS
2. Send Class SMS
3. Send Contact SMS

If you wish to send an SMS that contains more than 160 characters, then your SMS will need to fit the character limits of Sinch Engage. The default character limit is 459 per whole message.

This whole message is comprised of 3 combined SMSs. This can be increased to a maximum of 10 SMSs per whole message with a total length of 1530 characters.

Why is the character limit not 160 characters times the number of SMSs used in a message? This is due to additional hidden data known as Metadata, which allows Sinch Engage to combine the SMS' into a single message and also understand how to handle any replies.