Learner Help Requests in Learner Portal

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Chris Wyborn

• 31 May 2024 01:19

I would like to see notification improvements for learners in the learner portal when a Learner Help Request has been responded to.

Currently it appears that when a reply is sent to a student, the notification icon on the help request doesn't get updated unless the student does a screen refresh.  It only updates if they have the help request screen open and visible.

 

In the Admin Portal, the notification counter is updated as soon as a request is lodged or responded to.  It would be great if the Learner Portal did the same thing so that a Learner who is working through a course knows that they have received a response to their request.

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  Mark McKean

  • 24 March 2026 01:08

  With the requirement now to provide student wellbeing and welfare support, it would be great for this to have that dropdown as an option so its immediately obvious where a student can request support

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