Apple hide email feature

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Stacy Taylor

• 10 October 2023 23:46

When students use Apple's hide my email feature, the emails they are sent through aXcelerate bounce back as couldn't be delivered. Is anyone else having this issue or have suggestions on fixing it? 

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  Liz Pilkington

  • 23 October 2023 02:54

  Yes, this is a known issue and the only way we have found to (somewhat) resolve it is to put a disclaimer that when they provide their email or sign-up through online enrolments, to avoid using Apple.  Some students will still use it, but it seems to have stopped the majority.

  Note (may or may not be relevant to your set-up) - It was advised to me that unfortunately, the single sign-on feature has to include Apple as one of the defaults, for the ' app' (learner, trainer, supervisor)  to be able to be included on the app store.

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