Help Request
CompletedIt would be great within a help request, once a message has been sent, if it could be edited. e.g. if you forget to tick the internal note and you want to edit it to make it an internal note.
Or you complete a typo and you want to edit the note.
Additionally, it would be great to allow trainers the ability to assign the help request. We often have trainers sharing responsibility within a team dependent on availability. Or trainer could assign back to admin, if there is anything for admin to follow up, once trainer has completed their help
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Official comment
Hi Sharon
Thanks so much for your idea, I wanted to let you know that we have just released this piece of functionality based on your idea.
You'll be able to edit replies within help requests by selecting the overflow menu (3 dots menu) above the message on the right.
You can check out the change in our release notes.
Thanks again for your idea.
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