Learner Portal - Live Chat

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Matthew Bremner

• 22 October 2021 01:36

Hi Team,

It would be very handy for participants to use a 'Live Chat' feature in the learner portal to ask questions about assessments etc.

This could potentially link to an administrator in the system?

I've tried searching for this topic on the ideas forum however could not find a suggestion of this kind so I apologise if it has already been suggested.

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• Official comment

  

  Charissa Holland

  • 15 December 2022 06:58

  Hi, this is an update to inform viewers of this post that Learner Messaging (otherwise known as Learner Help Request) is now available in aXcelerate. 

  Learner Help Requests is a Turbo feature that allows you to facilitate real-time communication between users within your account. Learners are able to create help requests directly from their Learner Portal and have Admins and Trainers respond in a chat-style format. This aims to reduce time spent troubleshooting issues with learners, gain better insights, and keep all of your communications in aXcelerate for simplicity and auditing purposes.

  The help guide can be accessed here:

  • Learner Help Requests

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  Mark Gilmore

  • 22 October 2021 03:24

  Hi Matthew

  We're in the early stages of research & designing Learner Messaging functionality. This would add a helpdesk-like area for administrators to communicate with learners.

  That's all I can share at this stage, but is definitely something we're investigating.

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  Matthew Bremner

  • 22 October 2021 03:41

  Hi Mark,

  Thanks for getting back to me. I'm not sure if i read that somewhere along the line, nonetheless that's great to hear.

  Have a great weekend.

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  Nino Paglinawan

  • 18 May 2022 05:40

  It would also be great to have a live chat plugin that we can integrate in our site. Imagine students chatting with us and his information will sync directly to Axcelerate. 

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