Workflow - Send Emails from 'System User'

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Steve Wiggers

• 25 August 2021 03:46
• Edited

For some reason, workflows cannot be sent by the system user (which is the RTO name and generic contact email address), rather it HAS to be sent from one of the active users' accounts.

It is inconsistent as I can select the system account when sending a template manually to a student through their contact or class/communication

Workflows are used for many general emails to students and employers, with updates and notices... it would be more professional to come from the generic system email. 

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• Official comment

  

  Madi

  • 05 November 2025 00:52

  Hi Everyone, 
  
  Thank you for your feedback!
  
  Updates have been made to our Workflow engine to ensure that when a new workflow is created, the 'From' user now defaults to your API user unless a different user is specified. 

  

  Previously created workflows can be updated to send from your API user by removing the user currently listed against the 'From' field within the Workflow update page. 
  
  Thanks again, 
  Madi

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  Pip Austin

  • 25 August 2021 03:47

  An option is to create a system user with your RTO name and email address, but set it up as 'no access'.

  That way you can use that active user on your workflows maybe?

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  Steve Wiggers

  • 13 September 2021 04:45

  Unfortunately not with our Turbo 'user' subscription. 

  It allows the system user when sending manually, just missing from the workflow for some reason

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