Stop creating new profile when email address has different capitalisation

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Yuki Crawford

• 16 March 2021 23:22

Currently the system creates multiple profiles for the same person when their first name/last name matches but their email address' capitalisation does not match exactly. Could you please make this stop? For example,

JohnSmith@Email.com

johnsmith@email.com

they are exactly the same people but the system creates a duplicate profile, which makes it difficult to manage returning students.

Thank you for your consideration.

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  Mark Gilmore

  • 17 March 2021 00:18

  Hi Yuki

  How are these contacts being created?

  What I mean is, is this done manually or via the In-House Workshop booking page, or via another method?

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  Yuki Crawford

  • 17 March 2021 00:24

  Hello Mark,

  All of the above. Manually, student booking online, in-house workshop spreadsheet upload, client portal. Are you able to force de-capitalise all email address?

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  Leanne Ohmsen

  • 28 March 2021 23:12

  Yes we have noticed this also, when we are adding participants, it will create new contacts as the case settings dont match.

  i believe the duplication search should not be case sensitive.

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  Adrian Date

  • 28 March 2021 23:14

  i agree, emails are not case sensitive anyway so probably should allow for a duplicate contact to be created...

   

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  Mark Gilmore

  • 29 March 2021 07:03

  Hi All

  Thanks for your feedback on this topic. We've put this task into our backlog for resolving in an upcoming release.

  Kind Regards
  Mark

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  Mark Gilmore

  • 05 May 2021 05:01

  Hi All

  Our developers have investigated the issue and are having some issues reproducing the issue. Is anyone able to provide us with some steps that they could follow to recreate the contacts duplicating, so that we may resolve this issue?

  We really appreciate any assistance you could provide.

  Kind Regards
  Mark

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  Mark Gilmore

  • 07 May 2021 06:08

  Another update; We have been able to recreate the issue - it is to do with the contact domain feature. We are in the process of analysing the ideal way to improve this behaviour, and will keep you posted with any updates.

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