Inbound Email/SMS Communication

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Albert Cansino

It would be helpful if email or SMS communication sent to an aXcelerate contact could be replied to and automatically added against the person's contact notes. We currently have to copy/paste any inbound comms into a person's contact notes so that a record is kept, and is a cumbersome process.

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13 comments

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  • Amber Ledgerwood

    Agree, this would be fabulous! Would make the process more automated and have a full history of communication in the students profile. 

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  • Pip Austin

    It is very painful having to copy and past communication in the system. 

    Perhaps a zapier integration could add a file note when a student responds.

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  • Chloe Wilson

    Agreed. This is exactly what we need and would help give the "Full Picture" that is accurate of all communication and responses to students. We would really find a lot of value in this and it would greatly improve our efficiencies. 

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  • Gayle Brimble

    Agree. Many modern CRM's provide this type of communication feature. This type of two way integration keeps staff out of their emails and in aXcelerate more!  The time savings are significant and allows skilled staff to perform skilled activities rather than wasting time completing a copy and paste function that could be automated by technology. 

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  • Selina Johnson

    Agreed. It would be beneficial to receive a notification when the students respond as well. Whether that's an email or some form of workflow that triggers when the response is added to the notes. Although it may be difficult to figure out who that note gets the notification. 

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  • Jas G

    I agree and have been asking for this. As at the moment our SMS's are replied as the persons number and goes into our email inbox. Not too fussed about going into email inbox (Although our previous student mx system had it where the students reply was in their student mx system directly and allowed for a two-way conversation), but more importantly making sure the reply is the persons Name so it attaches to their contact and we are not getting numbers and then having to figure out who it belongs to. 
    If anyone has solved that with zapier or any other way - would greatly appreciate a solution. 
    Thank you kindly.

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  • Philip Sherriff

    Yes, this would be great. We currently have to use another SMS Program to do this as efficiently and keep track of replies. 

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  • Mary Lia

    Agreed - being able to 'receive' emails and SMS into aXcelerate and those being linked to the contact would be a SIGNIFICANT benefit.  Having to copy and paste emails and SMS responses from other platforms is a timely process and prone to human error (forgetting to copy over) - so aXcelerate can never be relied upon to give us the full picture of a student's communication with us.

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  • Tom Clark

    I would be 100% on board with this.

    As well as being beneficial from a business perspective, to be able to easily record communications both way with a student would be amazing.

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  • Abdul Kader Ali

    I will vote for this 

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  • Dannielle Walz

    We would love this

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  • Bekky Sommer

    This would be a massive win! Would save a lot of time adding notes of communication received from students and employers.

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  • Riley Kent

    Agreed! Would love to see this implimented

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