SMS Limit of 160 Characters overflow to second message rather than crop text

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Chris Eames

• 22 September 2016 01:45

Would be a great idea to have SMS Messages not limit to the 160 character limit rather if the text is going to be over 160 characters it sends out two text messages, instead of cutting the text short.

This is extremely important as the time is the last thing mention on our text messages which is causing a lot of confusion..

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  Jade Steffensen

  • 22 September 2016 06:06

  Hi Chris, we have recently allowed for more than 160 characters to be entered per-SMS via the workshops mailout tab. However, you may also need to configure this in your SMS Global account as per the following article: https://axcelerate.atlassian.net/wiki/display/AH/Other+Documents#OtherDocuments-SMSGlobalCharacterLimits

  If you are still not able to get this working, please create a request in the Support Centre and we will be happy to assist.

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