Getting Gmail responses into Axcelerate

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Paul Denver

• 09 December 2015 01:18

Hello.
We are sending out all of our emails to students, clients and other contacts through Axcelerate.
The students', clients' and other contacts' replies come back via our Google Gmail accounts e.g. paul@enablecollege.edu.au.
Is there a way these responses can be forwarded/captured etc somehow into Axcelerate as we need to have all the correspondence in one location?

Thank you
Paul Denver
CEO Enable College

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  Jade Steffensen

  • 09 December 2015 22:44

  Hi Paul,
  Currently aXcelerate does not have the ability to capture email responses, however this could potentially be implemented with the use of our APIs for adding contact notes. It would also be great to hear from other clients to see how they manage this correspondence in aXcelerate.

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  Mark Busuttil

  • 04 January 2016 05:32

  Hi Jade,

  We manage this manually and import these into notes - a very labour intensive process. If Axcelerate could capture responses (maybe from a particular mailbox like info, etc) and copy the responses into the notes section of Axcelerate (allocated to each Contact Card, I would suggest based on the Contact Card ID that could be added to each outgoing email), it would save allot of time.

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