Help Request improvements

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Tomos Clark

• 26 June 2026 00:42
• Edited

It would great if there was a bit more customisation around help requests.

Something such as the ability to add custom request types, but also to dictate what staff member a certain request type goes to (eg. trainer, compliance, admin).

Further to that, it would be great if we could have specific fields created for custom requet types - one example would be an assignment extension request help request type where the student would have to put data into pre-defined fields.

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  Thomas Milham

  • 29 June 2026 07:17

  This would be great and help us to justify the transition to help requests.

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