Greater Control Over Organisation-Level Discounts Based on Enrolment Source

Many RTOs use organisation-level discounts to manage contracted pricing arrangements with employers. These discounts are highly valuable as they streamline enrolment administration, automate invoicing processes, and ensure employer-specific pricing is consistently applied.

Currently, organisation discounts are applied globally whenever a learner is linked to an organisation. This creates challenges when learners self-enrol through the website, particularly where:

• The learner is no longer employed by the organisation.
• The organisation is not funding the training.
• The enrolment is intended to be a full-fee individual booking.
• The RTO has not yet been advised of employment changes.

As a result, discounts can be unintentionally applied to public website enrolments, requiring manual invoice adjustments and creating additional administrative workload. aXcelerate Support has confirmed that organisation discounts currently operate as an "on/off" system-wide setting and cannot be restricted by enrolment method.

Can we please suggest:

Allow RTOs to configure how organisation-level discounts are applied, including options such as:

• Apply organisation discounts to all enrolments (current behaviour).
• Apply organisation discounts only to administrator-created enrolments.
• Apply organisation discounts only to specific enrolment sources.
• Exclude website/self-service enrolments from automatic organisation discounts.
• Allow organisation discounts to require approval before being applied to online bookings.
• Allow discount rules to be based on enrolment source, venue, class type, or booking method.

For organisations like ours, where the majority of bookings are employer-driven and managed directly by administration staff, organisation-level discounts are a critical automation tool. The goal is not to remove this functionality, but to provide more granular control over when and how these discounts are automatically applied.