"View as other user" or "Preview" function for Learner and Trainer portals
CompletedWe believe the ability for Administrators (i.e. staff) to be able to "View as other user" is really needed (and for trainers to 'view as' any of their students - see related request by Nathan on 20 March 2017).
As well as for troubleshooting/support (i.e. it's difficult to help the student/trainer if you can't see what they see), it's also important that we can "preview" the end result of actions such as adding a task, entering a result, etc.
E.g. you think you've set a task document to appear in the portal, but it wasn't set up correctly so it doesn't appear in the right place. A "preview mode" or "view as other user" would enable this to be checked and rectified. Currently there is no way to "check your work" before it is published to your students on the Learner Portal.
The workaround at present is to use the staging account and 'enrol' yourself in the course, however that doesn't reflect any actions that were taken since the last refresh (i.e. if you want to check that the assessment you just uploaded for the students is appearing correctly), nor does it allow you to see exactly what the student sees (i.e. their tasks, comments from trainer etc) for troubleshooting purposes.
As a minimum, any action in aXcelerate that "publishes" something to students or the public - whether by sending an email or by changing something on the Learner Portal - should have a "preview" mode so we can check it before "publishing".
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I completely agree with this. We are not currently using the learner portals but it would be helpful for us to preview what the trainers can see on their accounts specific to their user permissions. This would have been particularly helpful when we were first implementing aXcelerate as it would have helped a lot when setting up the user permissions.
I think it would be best if it was added as 'full access' permission group like the 'User Management' permission group. -
Definitely agree with this one.
It would be extremely helpful to be able to view the Learners portal to see what they are seeing. This would assist Admin staff in troubleshooting any upload problems the student may be having. It would also assist in setting up assessments to ensure the student is seeing what you want them to see.
Please implement this idea.
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Out of desperation as a workaround for this I have created a "pretend student" and "pretend trainer" account, but there a lot of shortcomings and issues with using this as a method of "viewing as" another user.
I am finding this is becoming more and more of a problem for us, as we have more students using the Learner Portal for the coursework/assessments.
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Agree, this is critical. Like others, we are also enrolling dummy students to provide us with the ability to check the learner portal. At this stage, the learner portal is difficult to role out as we are unable to view and check the course information or assist the students in navigating the learner portal.
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Hi Team
Is there any chance this could be done?
I have students calling and i need to log in as them to be able to see what they are looking at.
And the same for trainer portals. There are some trainers I want to give additional permissions to and wanted to check they were working. I need to change a trainers password, log in as the trainer and then re-set their password for them.
Being able to have a read-only view of what others that use the system can see would be AWESOME
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I think this is a feature that must be implemented at soon as possible.
Everyday, I am guiding students through their Learner Portal.
My students are tradies, truckies, miners, labourers etc. and are often not computer savvy. For some of them it is overwhelming and they simply need some guidance.
If I can see what the student is seeing, it would make it so much easier to guide them around their Learner Portal.
For compliance and security purposes, this would entail a "navigation and read only feature" with no editing rights.
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please build this option - currently for us to explain to a student what needs to be done or guide them around the LP we have to change their password - log in as them and describe what they should do. This is especially important when they either say something is "not there" or if they are having trouble with learning material
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Hi All
Alongside the release of our New Login Experience, administrators will have the ability to launch the student portal as students. This will be available in staging from the 20th of July.
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