Disable 48 hour expiry on new passwords for new users

Not planned

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Nathan Fleury

• 13 March 2017 23:45

It's common for newly enrolled students to take their time before logging into aXcelerate student portal for the first time.

Having a 48 hour expiry on the system generated password is way too short a time frame. 30 days would be more appropriate.

 

7

• Official comment

  

  Kaycie Bradley

  • 04 March 2020 03:46

  Hi Nathan, 

   

  Thank you for your suggestion! 

  Whilst we appreciate this can be frustrating in some circumstances, we endeavor to minimise any and all security risks, which includes the requirement for us to maintain a password expiry period. As such, we would not consider eliminating an expiry period on new user password generation nor reset requests. 

   

   

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  Katie Fenech

  • 13 March 2017 23:53

  I strongly agree with this suggestion.  I have lost count of how many times I have needed to reset a student's password because they have not logged in within the first 48hrs.

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  Helen Arnold

  • 14 March 2017 00:31

  Agree

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  Andrea Kelley

  • 12 November 2017 22:09

  Agree! We are having lots of trouble with this

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  Mike dowd

  • 19 December 2018 01:07

  Agreed, can we get some action on this?

  Our students work FIFO rosters and are constantly missing the 48hr window. 

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  Chris Welsh

  • 19 December 2019 05:08

  I definitely agree. My situation is similar to Mike Dowd's in that i am faced with the same challenges.

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  Andrew Panes

  • 27 April 2020 03:30

  agree, even if there was a way of a user resetting their password themselves after the 48 hours. Sometimes they are logging in for the first time at the weekend to complete work when training/admin staff are not available to reset password. 

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  Amelia Daw

  • 11 August 2020 23:47

  Agree even if it was valid for 1 week would be great 48 hours is very frustrating

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