Learning Help Requests customisation

Comments

3 comments

  • Bekky Sommer

    This is exactly what we have been thinking as we are about to implement this feature. We have a few different departments who would handle different requests, and would be really useful being able to preassign particular departments / people.

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  • Riley Kent

    Love this idea!

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  • Lila Tillman

    I agree - this is a great suggesting!

    I think as it works now, if a student opens a help request for an assessment, they get a "send to trainer" dropdown with trainers listed by short courses or courses. Students just submit the help request and it's allocated to whatever random trainer is already showing in the dropdown. Then a trainer looks at the help request and they're confused because they're receiving a help request for Assignment A when they only mark Assignment B, for instance.

    It's frustrating and confusing for the trainer and the student gets delayed help while they sort out who the request is actually for.

    It would be great if the help request pulled the trainer name from the online assessment instance and automatically sends it to that trainer.

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