Upon request, aXcelerate will remove a user's Global User Account, which holds credentials/association with social identity providers for login to the system.
To request deletion of your Global Account, please raise a support request through our Help Centre.
This will not remove any data retained by Registered Training Organisations and other entities. Data retention policies required by ASQA do not generally permit the deletion of records related to training https://www.asqa.gov.au/rtos/users-guide-standards-rtos-2015.
For further clarification:
- aXcelerate is a provider of business-to-business SaaS products to Registered Training Organisations (RTOs). These products include a Student Management System (SMS) and a Learning Management System (LMS). aXcelerate does not provide services to students and is a processor of RTO-controlled data under RTO direction
- RTOs provide training services to students and may use an SMS and/or LMS in the delivery of these services. RTOs control the data collected from students and provide direction in relation to that data to the data processor. RTOs also have compliance obligations under law and regulations that include the retention of records
If you are a Student, you will have enrolled in a training course that is provided by an RTO that is a client of aXcelerate. The RTO will have used aXcelerate products in the management of your student records and/or delivery of the training services. The RTO controls the data they have collected from you in order to provide the services you engaged them to deliver and to meet their business recordkeeping obligations.