The minimum system requirements for using the aXcelerate system are outlined in this article.

Tip: Please ensure that the device that you're using to access the aXcelerate system matches these specifications.

Compatible browsers

aXcelerate works with the latest versions of:

aXcelerate is a modern web application that uses some of the newest capabilities of the HTML5, CSS3, and JavaScript programming languages. Different browsers interpret these in different ways, which could potentially cause severe issues, such as data not saving, or data becoming corrupted and overwriting good data. We test and develop to the above compatible browsers, and whilst we do not block access to aXcelerate from incompatible browsers, we do not support any browsers not on the above list.

Note: If your organisation cannot meet these system requirements, please get in touch with us to discuss this further.

Mobile & Tablet App compatibility

aXcelerate's Android apps are compatible with the latest version of Android and have more information on device requirements in the Play Store.

aXcelerate's Apple apps have their minimum operating system listed within the App Store. The minimum is managed by Apple, not by aXcelerate. The minimum at time of writing is version 12.

Troubleshooting your Browser

If you are experiencing issues with aXcelerate, please try the following troubleshooting steps (instructions included below):

Disable any browser extensions you have turned on
Update your browser to the latest version
Clear your browser’s history/cache/cookies
Test for the issue in another one of our supported browsers below to see if the issue is isolated to only one browser or across multiple browsers
Check the aXcelerate Status page to see the current status of our servers

Tip: If you are still experiencing issues after trying the steps above, contact our Support Team. Be sure to indicate exactly which steps you’ve already tried so that we can better assist you.

Updating your Browser

If you're using one of the supported browsers but you're on an outdated version, you can update the browser to make it be compatible with the aXcelerate system. To update your browser:

Disabling Browser Extensions

To disable browser extensions:

Note: Sometimes browser extensions can cause conflicts with web applications. If you're experiencing issues, try disabling your extensions to see if that resolves the issue.

Clear browser history & cache

To clear your history:

Tip: Uncheck the Passwords box when clearing your history if you want to retain any passwords you have saved in your browser.

Known Email Compatibility Limitations

The Old Outlook Windows App is no longer compatible with aXcelerate emails & Microsoft is deprecating this application by the end of 2024.

Microsoft’s Mobile Outlook App is not compatible with aXcelerate emails

Known Browser based Email inboxes that are compatible with aXcelerate emails are;

Gmail
Apple Mail
Outlook (Web-browser & New Outlook Desktop App)
Office365 Mail

Troubleshooting on Mobile

If you are experiencing issues with aXcelerate’s Mobile apps, please try the following troubleshooting steps:

Make sure your device meets the minimum compatibility requirements (listed above)
Ensure sure you have the latest version installed
Completely close the App (simply returning to the home screen is not completely closing the app)
Clear the app’s cache/data
Re-authenticate with the App (Logout and Login)
Reinstall the app
Check the aXcelerate Status page to see the current status of our servers

Note: If you are still experiencing issues after trying the steps above, contact our Support Team. Be sure to indicate exactly which steps you’ve already tried so that we can better assist you. Make sure you know what App version you are running which is available from the Settings tab of your Profile.