Using the Learner Portal

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aXcelerate is the student management system used by the training organisation you are studying with. The Learner Portal allows you to view and access information about your training including your Courses, Resources and Personal Details. Your Training Provider will create your user account and provide you with access to the Learner Portal.

The Learner Portal Homepage will show any courses that you have been enrolled in as well as any available Learnings, Asessments, Resources and Announcements. 

Learner Portal

 

Tip: The terminology used for Courses and Units may differ in your Learner Portal. For the purposes of this article, Courses are the enrolments that are displayed on the home page and Units are the sub-components of a Course in an enrolment that are displayed on the Course Overview page.

 

Note: If you have any difficulties accessing the Learner Portal please contact the Training Organisation you are studying with for assistance.

Sign in to the Learner Portal

The Learner Portal is accessed from the following URL: https://app.axcelerate.com/learner/

  1. Go to https://app.axcelerate.com/learner/
  2. Enter your login credentials that you have set. (Hint: Sign-in methods include Email, Google, Facebook or Apple.)
 

Tip: You will receive an email prompting to create your login credentials when your Training Provider creates your user account. If you cannot recall your login credentials, please contact your Training Provider.

Update your Personal Information

  1. Click your Profile icon in the top right corner of the screen
  2. Click My Profile Settings
  3. Update your details as required
  4. Click Save Changes
 

Note: If you are unable to update your personal information, this function may be disabled in the Learner Portal. You may need to contact your training administrator so that they can update your profile on your behalf.

Pay Enrolment Invoices

You are able to see invoices and payments linked to courses you are enrolled into on the Payments Tab of your Profile Settings. You can also process payments via credit direct through your portal.

  1. Click your Profile icon in the top right corner of the screen
  2. Click My Profile Settings
  3. Click on the Payments Tab
  4. Click Pay Amount Now
  5. Enter your payment information
  6. Click Submit
 

Note: If you are unable to process payments, this function may be disabled in the Learner Portal. You may need to contact your training administrator to organise payment of your course externally to the portal.

View your Calendar

The calendar allows you to view your upcoming training events in a weekly, monthly or daily view. The details of an event can be viewed by clicking on the event name.

  1. Click the Calendar icon in the top right corner of the screen
  2. Click Open Calendar
  3. Click on an event to view its details
 

Tip: The arrows in the top left corner allow you to move forward or back to the previous Month, Week or Day depending on which view you are using.

View a Course Enrolment

All of the Courses you are currently enrolled in will be displayed on the home page. Clicking on a Course will display information about the course and your enrolment. From this area, you will be able to view the details of the course and progress of your enrolment as well as access course-related materials including resources, assessments, announcements and Learning.

View your Assessments

Assessments can be viewed and undertaken through the learner portal. Assessments can be accessed by viewing the course they are related to and selecting the Assessments tab. You will be able to see assessment to do, Submitted assessments waiting to be marked and the results of marked assessments.

  1. Click on a Course that you are enrolled in
  2. Click on the Assessments tab
  3. Click on an Assessment to open it
 

Tip: You will also be able to access assessments from the Assessments To Do and Assessments Completed tabs on the home page, or by using the search bar at the top of the page.

Access your Certificates

If you receive a warning that your Certificate has not been issued yet, it means there was an issue with your enrolment that prevented your Certificate from being automatically issued. An example scenario that might prevent your Certificate from being issued is if the fees for your enrolment are not paid.

Certificate fees not paid.png

If you receive this warning, your Training Organisation will need to manually issue your Certificates after they have reviewed your enrolment. Typically, this won't take long, but if you're still waiting for your certificates, please contact them directly.

 

View Course Announcements

Announcements related to a Course are located in the Announcements tab when viewing a Course.

  1. Click on a Course that you are enrolled in
  2. Click on the Announcements tab
 

Tip: All course announcements including general announcements will also be displayed on your homepage.

View Course Resources

Course-related resources such as your workbook or course outline are able to be accessed from the Resources tab when viewing a Course.

  1. Click on a Course that you are enrolled in
  2. Click on the Resources tab
  3. Click on a Resource to download it
 

Tip: You will also be able to access resources from the Student Resources tab on the home page, or by using the search bar at the top of the page.

View Course Learning

When viewing a Course, the Learning tab will show any available Learning related to the course. Click on linked Learning to launch the learning content in a new page. Any progress made through the Learning will update your enrolment progress accordingly.

  1. Click on a Course that you are enrolled in
  2. Click on the Learning tab
  3. Click on Learning to launch the content
 

Tip: You will also be able to access Learning content that you have access to from the Learning To Do tab on the home page, or by using the search bar at the top of the page.

View Workshop Enrolments

Courses that you have been enrolled in may have Workshops linked to it. These may be smaller sessions within your Course enrolment. Past and upcoming Workshops linked to the Course that you are enrolled in will be displayed in the Workshops tab when viewing the Course. 

  1. Click on a Course that you are enrolled in
  2. Click on the Workshops tab
  3. Click on a Workshop to view the details
 

Note: If you have been enrolled directly in a Workshop, your enrolment page will not display any Units or Workshops.*

View Unit Enrolments

Each Course you are enrolled in will likely have Units associated with the enrolment. These will be displayed in the Course Overview when viewing a Course as well as in the side menu. The progress of your enrolment in the course will be tracked by the number of Units you have completed. Clicking on a Unit will show you your progress within the Unit as well as any resources, assessments, learning or Workshops associated with the Unit.

  1. Click on a Course that you are enrolled in
  2. Click on a Unit related to the Course to view the details
 

Tip: You can also access Units you are enrolled in by searching for them in the search bar at the top of the page.

 

Note: If you have been enrolled directly in a Workshop, there will not be any units linked to your enrolment.

Contact your Trainer

Your trainer will be displayed on the Course Overview page. Clicking the mail icon next to your trainer's name will open your mail program with your Trainer's email selected as the recipient. 

  1. View a Course you are enrolled in
  2. Select Course Overview
  3. Click the Mail icon next to your Trainer's name
 

Tip: If you would like to get in contact with your trainer and cannot see a trainer assigned to your enrolment, please contact your Training Administrator.

Submit Your USI

Your USI (Unique Student Identifier) is a 10 character reference number made up of numbers and letters used to identify you as a student. A USI is often necessary to provide before your Training Organisation will issue a certificate after completing your studies.

  1. Click your Profile icon in the top right corner of the screen
  2. Click My Profile Settings
  3. Click on the Unique Student Identifier (USI) tab
  4. Enter your USI
  5. Click Submit USI
 

Tip: If you do not have a USI, you can create one by going to: http://www.usi.gov.au/create-your-USI

Submit a file for an Assessment

For certain assessments, you may be required to upload a file as part of your submission. To do this, launch your assessment and attach the file in the appropriate areas.
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  1. Select your course
  2. Click on the Assessments tab
  3. Click on the assessment you want to submit
  4. Click Start Attempt
  5. Add in your answer and attach any appropriate files
  6. Click Submit Answer
  7. Once you have completed all required questions, click Submit Assessment
 

Note: There is a 1GB limit on each file uploaded, however multiple files are allowed.

Submit Feedback

You can submit feedback directly to your training provider about any aspect of your training experience.

  1. Click the Question Mark icon in the top right corner of the screen
  2. Click Submit Feedback
  3. Select the type of feedback you would like to provide
  4. Enter your feedback
  5. Click Submit

Enable Night Mode

Night Mode will make the Learner Portal darker while maintaining your theme colour.

  1. Click your Profile icon in the top right corner of the screen
  2. Click Enable Night Mode

Customise Learner Portal Theme

  1. Click your Profile icon in the top right corner of the screen
  2. Click My Profile Settings
  3. Click on the Customisation tab
  4. Select a Portal Theme
 

Note: Customising your theme may be disabled in the Learner Portal.

Logout of the Learner Portal

  1. Click on your Profile icon in the top right corner of the screen
  2. Click Logout

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