Surveys in Learning Plans

Surveys are now available as an element in Learning Plans, allowing for the direct capturing of feedback at key points throughout a course, rather than relying on disconnected methods of distribution.

Admins can add Pre and Post survey types to any module within a Learning Plan, with the ability to configure surveys as prerequisites to gate learner progression. Results flow automatically into existing reporting areas without any additional setup.

Key highlights include:

• Embedded Feedback Collection: Add Pre and Post-training surveys as steps within a Learning Plan module, ensuring feedback is captured as part of the structured learning experience.
• Prerequisite Enforcement: Configure survey elements as prerequisites to prevent learners from accessing specific content inside a module until the survey has been submitted.
• Existing Reporting Integration: As with surveys sent via other methods, responses are accessible via Class Survey Results, the Learning Plan Matrix View, the Survey Responses report, and the Survey Response Answer Report.

Help requests now available in the Client Portal

Client users can now send help requests directly to your admin team from within the Client Portal, using the same live chat experience already available in the Learner Portal. Instead of relying on individual emails or phone calls, conversations stay in one shared place, so any team member can pick up a request if a colleague is away.

To help you manage requests from both portals, a new Source column and filter have been added to the Help Requests list, showing at a glance whether each request came from the Learner Portal or the Client Portal. You can also export the list of help requests you are currently viewing.

Help Requests in the Client Portal are included at no extra cost for Turbo customers who use the Client Portal, and can be enabled from the new Help Requests settings tab.

Enable Competencies View setting added to the Client Portal tab

Client users can now view a unit of competency matrix in the Client Portal, showing where their workers stand at a glance, including which competencies are current, which are expiring, and which are missing.

This gives your clients clear visibility of who needs training and when, making it easier for them to plan and book further training with you.

The competencies view is included at no extra cost, and can be enabled using the Enable Competencies View setting on the Client Portal settings tab.

Convert hours-based placements to Milestones

Admins can now convert existing hours-based placements to Milestones. Logged hours and repetitions are mapped directly to Milestone progression, and conversion can be started from the placement's 3-dot menu or the Milestones tab.

Qualification streams now displayed separately in Work-based Learning

Qualification streams now appear as separate entries in the Work-based Learning qualification list, so you can configure each stream with its own mapped activities and milestone setup.

Roles and Organisations columns added to the Training Needs Analysis matrix

You can now toggle two additional columns in the Training Needs Analysis matrix, for each of Roles and Organisation. These columns will display all Roles and Organisations the worker is associated with.

OSCA occupation identifier now available on the qualification page

You can now record an OSCA occupation identifier on the qualification page alongside the existing ANZSCO identifier, helping you prepare occupation data for upcoming STARS reporting requirements.